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1、,Western Restaurant,中英文互译西餐餐具用品主菜刀 dinnerdin knife主菜叉 dinner fork汤勺 soup su:p spoon spu:n咖啡杯 coffee cup咖啡勺 coffee spoon酒杯 wine glass香槟酒杯champagnempein glass冰 夹 ice tongt,t:筷子 chopstick,中英文互译西餐餐具用品牙签toothpick茶碟，茶托saucer ss 盘子 Plate碟 dish碗bowl烟灰缸ashtray tre 餐巾napkin npkn,中英文互译西餐餐具用品醋 vinegar vng 酱油soy
2、番茄酱ketchup ketp盐salt糖sugar胡椒pepper芥末罐 mustard mstd黄油butter,鸡尾洋葱cocktail kkteil onionnjn粗胡椒 coarse k:s pepper卜卜米 rice crispy krispi提子干 raisin reizn核桃干 walnutw:lnt番茄酱 ketchup ketp辣椒仔 Tabasco tbsku蛋黄酱 mayonnaise meineiz奇异果 kiwifruit ki:wi:fru:t,蒜泥黄瓜 cucumberkju:kmb with sauce什锦冻肉盘 assorted s:tid cold c
3、ut platterplt鲜果沙律 fresh fruits salad原味牛角 croissant krw:s英式水果糕 English fruit cake蔓越莓包 cranberrykrnberi bread红枣酸奶 red dates yoghurt糖水黄桃 peach in syrup sirp,fermented tofuf:ment tufu:porridge almond:mndwhole wheat toastblack fungus and mushroomfried potato and oniongrill tomatobaked bean in tomato sauc
4、enoodles in chicken soup with condiments,中英文互译早上（下午、晚上）好。欢迎光临。我能为您做些什么？Good morning/afternoon/evening.Welcome to our restaurant.May I help you?您喜欢坐哪里呢，吸烟区或非吸烟区？Would you like to sit in smoking or non-smoking?请这边走。This way，please.你的菜谱,请慢慢看。Your menu，please take your time.请问可以为您点菜了吗？May I take your or
5、der now?,中英文互译我可以重复一下您的点餐吗？May I repeat your order，please.What would you say to confirm the guests order?您的牛排要几成熟的，生的，三成，五成，七成还是全熟？How would you like your steak?Rare re,medium rare,medium,medium well or well done?请问您的鸡蛋是单面煎/半熟/全熟/炒蛋/蛋卷吗？Would you like your eggs sunny side up/easy over/hard over/scra
6、mble skrmbl/omelet mlit?When the guest orders the beefsteak,what do you have to pay attention to?How would the guest like it done:well done or rare.,中英文互译很抱歉让你久等了。Excuse me，Im sorry to keep you waiting.对不起，我能把这个盘子撤走吗？Excuse me,Could I take this plate away?请您慢慢享用吧。Take your time and enjoy it.这是您的账单，先
7、生/女士。Excuse me,sir/madam.Here is your bill.,你们的特色菜有哪些？What are your specialties？我向您推荐蒜蓉碧绿菜心,味道好极了。May I recommend sauted vegetable with garlic?Its very nice.您的牛排要几成熟的，生的，三成，五成，七成还是全熟？How would you like your steak?Rare,medium rare,medium,medium well or well done?请问您的鸡蛋是单面煎/半熟/全熟/炒蛋/蛋卷吗？Would you like
8、 your eggs sunny side up/easy over/hard over/scramble skrmbl/omelet？对不起，我能把这个盘子撤走吗？Im sorry,Could I take this plate away?请问您是付现金还是用信用卡？Would you like to pay in cash or by credit card?你们的营业时间是怎么样的？Whats your business hour?,W:Do you have a reservation,sir?G:No,I am afraid we dont.W:Im sorry.The restau
9、rant is full now.You have to wait for about half an hour.Would you care to have a drink at the lobby bar until a table is available?G:No，thanks.Well come back later.May I reserve a table for two?W:Yes,of course.May I have your name,sir?G:Bruce.By the way.Can we have a table by the window?W:Well try
10、to arrange it but I cant guarantee,sir.G:Thats fine.,电话点餐Good morning/afternoon/evening.Room service,may I help you?May I know your room number?您能告诉我您的房号吗？May I repeat your order，please.Your room number is xxx,you ordered xxx 我可以重复一下您的点餐吗？Thank you for calling.We will deliverdiliv your food in about
11、 20 minutes.Bye-bye.感谢您的来电，大概20分钟后，我们会把食物送到你房间。谢谢。,送餐Good morning/afternoon/evening.Room service.May I come in?May I put the tray over there?我可以把托盘放在这里吗？These are your food,are they correct?这是您的食物，您看对吗？Here is your bill,would you mind to sign it now?Its total xxx.这是您的账单，麻烦您签一下字。总共是.Would you like to
12、 pay in cash or charge this to your room?请问您是付现金还是将餐费记入房费。Heres the receipt and change,keep it,please.这是发票和找头，请收好。Is there anything I can do for you?请问您还有什么需要帮忙的吗？When you finish your meal,please dial“2”to call us to remove the tray.请您在用完餐后拨打电话2，我们将为您提供收拾餐具服务。Thank you.Enjoy your meal,Bye-bye.请慢用，再见
13、。,W:Good morning.Western restaurant.May I help you?早上好！西餐厅，我能为您做些什么？G:Yes,Id like to reserve a table for tonight.是的，我想订今晚的位。W:Certainly sir.For how many persons?当然可以，先生。请问有几位呢？G:Six.6位。W:At what time would you like it?什么时间？G:7:30 tonight.今晚7:30。W:Would you like to have buffet or a la l:carte k:t?您喜欢
14、自助餐呢还是点菜？G:Buffet.自助餐。,W:Yes,sir.May I have your name and telephone number?好的，先生。请问我能知道您的名字和电话号码吗？G:It is Smith and my number is 1234.史密斯，我的号码是1234。W:Thank you very much,Mr.Smith.A table for six at 7:30 tonight.And youd like to have buffet.Is that right?非常感谢，史密斯先生。您订了今晚7点30分，6人位的自助餐，对吗？G:Yes.Thank y
15、ou.是的，谢谢！W:We will hold the table for fifteen minutes.And we look forward to seeing you.您的订位超过15分钟将会被取消，我们期待您的到来。G:I see you,bye 明白，再见。,1、You are the waiter/waitress,and you want the guest to sign the bill,what should you say?Would you please sign the bill,sir/madam?2、What would you say to confirm t
16、he guests order?May I repeat your order now?3、If the guest made a complaint about the dish,how would you do?I would apologize to the guest,find out the reason,and change the dish or give him discount according to the situation.4、When the guest finishes his dinner,and you want to know his suggestion,
17、what would you say?I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.5、After the guest pays the bill,and you want to express your good wishes,what would you say?Thank you for your having chosen our restaurant and have a good time.,6、If t
18、he guest wants to know the business hours for breakfast,what would you say?The breakfast is served from 6:00 am to 10:00 am.7、When the guest orders the beefsteak,what do you have to pay attention to?How would the guest like it done:well done or rare.8、What does“Dry”mean?As for Wine,“Dry”means“not co
19、ntain any sugar”.9、How would you introduce your restaurant to the guest?I would tell him about the business hours,the specialties,and the special programs and so on.10、If the guest wants to have something which your restaurant doesnt have,what would you say to him?Sorry sir.This is not available in
20、our restaurant.But can I suggest some other dish?,12、When a guest calls to reserve a table for dinner,what information do you have to know?I have to know the date and time for the reservation,how many persons,and if there is any special requirement.13、While you are on duty.What would you say if the
21、guest invites you to a drink?I would tell him that I am working.So Im not supposed to accept the guests invitation.But I would thank him all the same.14、What does“V.S.O.P”mean?V.S.O.P”means VverySsuperiorsuprOoldPpale.15、If the guest comes to the Western Restaurant for Chinese food,what would you do
22、?I would say sorry to him and tell him where to go to have Chinese food.16、What does“on the rocks”mean?“on the rocks”means putting the ice cubes into the glass.,需要我帮忙吗?What can I do for you?收 据 recipet risi:t,还需要些什么?What else can I do for you?,请稍等一会儿。Just wait a moment,please.,很高兴为您服务。Im glad to be
23、at your service.,服务 Serve 动词 Service 名词,希望您在这儿住的愉快！I hope you will enjoy staying here!,对不起，给您添麻烦了。I am very sorry to trouble you.,如果您需要什么帮助，请及时告诉我。Just let me know if there is anything I can do for you.,这边请。This way,please.,走这边可以吗？Would you care to step this way,please?,谢谢！Thank you！不客气/不用谢。You are
24、welcome./Not at all./It is my pleasure,为宾客服务是我们的荣幸。It is our pleasure to serve our guests.,您先请。After you.,对不起，让您久等了。Sorry to have kept you waiting.对不起，我马上就过来。Excuse me,I will be with you in a minute.,您能填一下这张表吗？Would you please to fill in this form?,您是如何付账，是现金还是信用卡？How are you going to pay,in cash or
25、 by credit card?,对不起，我能进来吗？Excuse me,may I come in?,一直往前走。Go straight ahead.,您可以坐这部电梯到客房。You may go to your room by this elevator.,我马上为您检查一下。Let me have a check for you.,请坐。Take a seat,please.Sit down,please.,祝您旅途愉快！Have a good trip!,祝您生意兴隆!I wish you a good business!,我来为您指路。I will show you the way.,欢迎您再来！Welcome to stay with us next time!,Thank you!,
