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1、,新职业英语,旅游英语,ENGLISH FOR CAREERS,Unit 2Receiving Tourists,Warming-up,Reading A,Listening,Speaking,4,1,2,3,Reading B,5,Writing,6,Project,7,Vocabulary and Structure,8,Self-evaluation,Grammar,10,9,Warming-up,Task 1,Task 2,Warming-up,Task 1 Being a tour guide,you should be familiar with the logos of diff
2、erent travel agencies.Match each logo with its agencys English name.A_ B_ C_ D_China Travel Service 2.China International Travel Service3.China Comfort Travel 4.China Youth Travel Service,3,4,2,1,Task 2,Please explain the main duties of a tour leader,local guide and scenic spots guide.,Suggested Ans
3、wersA tour leader leads a group overseas.His job entails ensuring the tourists get what they paid for,facilitating the flight,protecting the safety of tourists,solving problems and making sure they have a goodtime.A local guide should carry out the travel plan and offer the activities arrangement,ex
4、planation andinterpretation services to the tour tourists in certain local area.A scenic spots guide arrange the tour activities at a scenic spot.His job entails providing commentary,routing the tour and seeing that people have a good time at the scenic spot.,Reading A,Text,Task 1,Task 2,Task 3,Task
5、 4,Background Information,Task 1Before reading the passage,briefly discuss the procedure of receiving tourists at the airport in English.,翻译,声音,Reading A,Receiving Tourists at the Airport,On the day a tour group arrives,there are many jobs for a tour guide to do to ensure that everything goes _.Befo
6、re the arrival of a tour group,a tour guide has a number of duties to_.Firstly,you should call the reception desk at the airport to confirm the exact time of arrival of the flight.Then contact the bus driver to pick you up and travel on the bus to the airport.,smoothly,attend to,On the way to the ai
7、rport,it is best to remind the driver what is on the tour itinerary and ensure that he has a copy.Please make sure that you arrive at the airport at least 30 minutes before the arrival time of the flight.Secondly,when arriving at the airport,make sure that the driver chooses a convenient parking spa
8、ce so that the tourists will be able to get on the bus easily and safely.,Thirdly,go to the airport lobby and reconfirm the arrival time.Then contact a porter and tell him where the bus is so that he knows where to take the luggage.Fourthly,go and stand by the exit barrier with the tour flag or a si
9、gn.Make sure you will be easily seen so that the tourists can recognize you as soon as they.,parked,exit,International groups often have a tour leader with them,so make contact as soon as you can.You can ask questions like this:“Excuse me,are you the UC Tour Group?”or“Are you Mr.Smith from the MRB T
10、ravel Agency of Australia?”Then you should tell him your name and your travel agency.Check the names and number of tourists with him or her.Next,check that all the luggage has been claimed and collected by the porter for to the bus.,transfer,When everybody is ready,guide the tour group to the bus an
11、d ask the driver to help the tourists store their luggage.Stand by the door of the bus,smiling and silently _ to make sure everyone is on board.,counting,机场接团,在旅游团到达的当天，导游要做很多工作以确保接团工作一切顺利。在旅游团到来之前，导游有很多事项需要处理。首先，给机场接待处打电话，确认航班抵达的确切时间，然后联系巴士司机来接你，并一起前往机场。,在去机场的路上，最好提醒司机旅游行程安排，并确认司机也有一份行程表。确保在航班抵达前30
12、分钟到达机场。其次，到达机场时，确保让司机找到一个方便的位置停车，这样能够让游客们快捷、安全地上车。,第三，去机场大厅重新确认航班抵达时间，然后联系行李员并告知停车位置，让他知道要把行李搬运到哪里。第四，带好导游旗和标志牌站到出口处。确保你很容易被看到，这样游客一出来就能找到你。,国际旅游团往往有一个领队，所以应尽快与其取得联系。你可以像这样询问：“打扰一下，请问你们是UC旅游团的吗？”或“您是来自澳大利亚MRB旅行社的史密斯先生吗？”然后，你应该告诉他你的名字和旅行社名称，和他/她一起核查游客名单和人数。接下来，核实所有的行李已被认领，并由行李员送到巴士上。,当所有人都到齐后，带领旅游团去乘
13、车，并请司机帮助游客存放他们的行李。你应站在车门边，面带微笑，默数游客人数，确保每个人都已登车。,ad.without difficulty,problems,or delays,Reading A,e.g.Our arrangement ran smoothly.Once installed,the network performedsmoothly.,smoothly,attend to,e.g.I must attend to this matter.You have some important business to attend to.,Reading A,to deal with
14、 business or personal matters,park,e.g.Let me park the car near the stadium.Where did you park your car yesterday?,v.to put a car or other vehicle in aparticular place for a period of time,Reading A,exit,e.g.We exited into a back alley via the fire door.Your passport will be checked when you enter a
15、nd exit the port;get it ready soon.,Reading A,v.to leave a place,transfer,e.g.The software is a good transfer of data.The next stop is the transfer point for thetrolley.,n.the act of moving something fromone place to another,Reading A,count,e.g.I can count to ten in Japanese.Lets count the people wh
16、o are going forthe spring outing.,Reading A,v.to calculate the total number of thingsor people in a group,Reading A,Complete the following table according to the passage.,Task 2,Keys:1.confirm the exact time of arrival of the flight2.pick you up3.what is on the tour itinerary;he has a copy4.the driv
17、er chooses a convenient parking space5.reconfirm the arrival time6.to take the luggage7.Go and stand by the exit barrier with the tour flag or a sign8.the names and number of tourists9.has been claimed and collected by the porter10.everyone is on board,Reading A,Decide whether the following statemen
18、ts are true(T)or false(F)according to the passage.,Task 3,1.The tour guide should go to the airport by himself.,2.The tour guide should arrive at the airport ten minutes before the arrival time of the flight.,3.The tour guide should wait for the tour group in the bus.,4.When arriving at the airport,
19、the tour guide should go to the airport lobby and reconfirm the arrival time.,5.The tour guide should get on the bus firstly and count the number of tourists.,F,T,F,F,F,Reading A,There are always some unexpected incidents on receiving tourists.As a tour guide,you should know how to deal with them.Di
20、scuss in groups and complete the following table.,Task 4,Task 2,Task 3,Task 4,Task 5,Task 1,Listening,Task 1,Li Xiang is a tour guide from China International Travel Service.He is waiting for a tour group from Canada at the airport.Listen to the conversation between Li Xiang and the groups tour lead
21、er and fill in the blanks with what you hear.,Key1.ten oclock2.a piece of luggage3.luggage enquiry desk4.right-hand5.passengers passport,声音,Listening,Task 1 Script,Li Xiang:Hello,is that Alice speaking?This is Li Xiang from China International Travel Service.Alice:Yes,this is Alice.Li Xiang:Its ten
22、oclock already.The plane landed an hour ago but I still havent seen you.Is there anything wrong?Alice:Well yes,there seems to be a piece of luggage missing.It hasnt arrived on the luggage carousel.Were not sure what to do.Li Xiang:Dont worry.Just go to the luggage enquiry desk to ask for help.Alice:
23、Could you tell me where it is?Li Xiang:Its in the right-hand corner on the second floor.Dont forget to take the passengers passport and the luggage tag.Alice:Thank you.Li Xiang:Oh,by the way,you will need to describe the luggage.Alice:OK.Ill go up to the second floor at once.Li Xiang:See you later.,
24、Listening,Task 2,Li Xiang is meeting Alice at the airport.Listen to the conversation and decide whether the following statements are true(T)or false(F).,Keys:1.T 2.T 3.F 4.F,声音,Listening,Alice:Excuse me,are you Li Xiang from China International Travel Service?Li Xiang:Yes,I am.Are you Alice from Can
25、ada?Alice:Yes.Nice to meet you at last.Li Xiang:Nice to meet you,too.Welcome to Dalian.Alice:Thank you.Were all very happy to be here.Li Xiang:Oh,have you found the missing luggage?Alice:Yes,thanks to the clerks help.Sorry to be so late.I hope it wont affect our itinerary.Li Xiang:No,it doesnt matte
26、r.I just hope everyone is feeling happy and relaxed.Alice:Were fine and looking forward to visiting the city.Li Xiang:Is this your first time here?Alice:No,Ive been here twice before.I like Dalian and hope the group will too.Li Xiang:Well,Ill try my best to make sure you all take back only good memo
27、ries.Alice:Thank you.Li Xiang:Is everyone here?Alice:Yes,were all here,including all the luggage!Li Xiang:Haha,well lets get on the bus.Alice:OK,lets go.,Task 2 Script,Suggested Answers1.14.2.There are three more people in the group.3.Use the washrooms to freshen up.4.About one hour.,Listening,Task
28、3,Wang Feng is a tour guide from China Youth Travel Service.He is meeting the tour leader Jane at Xian Airport.Listen to the conversation and answer the following questions.,声音,Listening,Task 3 Script,Jane:Excuse me,are you Wang Feng from China Youth Travel Service?Wang Feng:Yes,are you Jane?Jane:Ye
29、s.Nice to meet you.Wang Feng:Nice to meet you,too.Welcome to Xian.You told me in an email that three more people will join the group fromShanghai.Are they here now?Jane:Yes,now there are altogether 15 of us.Wang Feng:Oh,then well have to book some more rooms.How many more do we need?Jane:Two.One dou
30、ble and one single.Sorry to cause you trouble.,Wang Feng:No trouble at all.Is everyone here?Jane:Yes,were all here.Wang Feng:What about the luggage?Jane:All of the luggage is here,22 suitcases altogether.Wang Feng:OK.Shall we get going?Jane:Yes,fine,but some people may want to use the washrooms to f
31、reshen up.Wang Feng:Ladies and gentlemen,our bus is waiting outside and our journey to your hotel will take about one hour.So,if anyone wants to wash their hands before getting on the bus,the washrooms are over there on the left.,Listening,Task 4,Wang Feng is answering a tourists questions on the bu
32、s.Listen to the conversation and choose the best answer to each of the following questions.,Keys:1.D 2.C 3.B 4.B 5.C,声音,Listening,Task 4 Script,Tourist:Mr.Wang,where are we now?Wang Feng:Were on the way to the center of Xian City.Ahead of us is the City Wall built during the Ming Dynasty.Tourist:It
33、looks very high.Wang Feng:Yes,its 12 meters high.There are fourgateways,and this is the North Gate.Now were entering the North Street.Tourist:Is that a theater over there?Wang Feng:Yes,its the May 4th Theater.It was built with contributions from a number of artists in the 1950s.The theaters name was
34、 written by Mr.Mei Lanfang,a famous master of Peking Opera.Tourist:Mm.Its a very attractive building.And whats this place called?Wang Feng:This is the Xihuamen Gate.Well have a chance to visit it and Ill explain all about it then.,Listening,Task 5,On the way to the hotel,Wang Feng is speaking to the
35、 tour group.Listen to the passage and fill in the blanks with what you hear.,Keys:1.Chinese cooking2.tomorrow morning3.set off4.walking shoes5.sweater,声音,Listening,Task 5 Script,Everybody,well arrive at the hotel in about 15 minutes.Before we check in,Id like to mention a few things.The hotel we are
36、 going to stay in has 300 rooms and five spacious Chinese dining halls offering many different styles of Chinese cooking.They are all located on the second floor.This evening and tomorrow morning we will eat in the Dragon Room.Because you must be very tired after your long flight,we have not made an
37、y arrangement for this evening.However,tomorrow morning,we will go to visit the Terracotta Warriors.So,breakfast will be served at 7:30 and we will set off at 8:30.Please remember to wear comfortable walking shoes.It will be warm and dry tomorrow but you may want a sweater with you.Well,here we are
38、at the hotel.Please take all your belongings with you.Once you have checked in,there is a little time for you to get settled and relax.Dinner is at 7:00 in the Dragon Room.,Task 2,Task 3,Task 4,Task 1,Speaking,Task 1,Work in pairs.Lily,a tour guide from CTS,is meeting Mr.White,the tour leader of a t
39、our group from Canada.Practice making a short conversation with reference to the expressions below.,Lily,Mr.White,Welcome to Beijing.Glad to meet you.Im your local tour guide during your stay in Beijing.I hope you will have a pleasant stay here.,Glad to meet you,too.Thank you for coming to meet us.A
40、llow me to introduce you to the group.,Speaking,Task 2,Work in pairs.Practice making a conversation between a local guide and a tourist about finding his/her missing luggage at the railway station with reference to the expressions below.,Tourist,Local guide,My briefcase is missing.Black,about 20 cm
41、wide and 30 cm long.What should we do now?,Dont worry.Ill help you find it.What color is it?Whats the size?Lets go to the Lost and Found.,Speaking,Task 3,Work in pairs.A local guide is calling the tour leader of a tour group from abroad.Practice making a conversation according to the instructions be
42、low.,Local guide,Tour leader,Say hello.Introduce yourself.Wait at the airport exit for 40minutes.Ask if there is anyproblem.Suggest that they go to theairport reception desk to askfor help.Promise to inform the restaurant.,Say hello.Explain there is a child missing.Ask the guide to help informthe re
43、staurant of their being late.Express thanks.,Speaking,Task 4,Suppose you are a tour guide who is explaining the itinerary to the tourists.Practice making a presentation according to the information below.,Itinerary,Task 1,Task 2,Text,Reading B,Task 3,Reading B,On the Way to the Hotel,Ladies and gent
44、lemen,welcome to China.My name is Victor Zhang,and Im your guide here in Beijing.This is Mr.Wang,our driver.Well be using this bus for the next few days.If you have any requests,please do let me know.I sincerely hope that you will enjoy your stay here.Now,we are on our way to your hotel,the famous B
45、eijing Hotel.It will take us about 40 minutes to get there.The time here in Beijing now is 17:10.We are 13 hours ahead of New York,so you need to move your watches on by 13 hours if you havent done so yet.,Reading B,Beijing,located in the northeast of China and surrounded by Hebei Province,covers an
46、 area of 16,800 square kilometers.Its population is about 20 million.It is the center of Chinas political,cultural and economical activities.Ladies and gentlemen,please look out of the right-hand windows.You will have a good view of the Olympic Park with the famous Birds Nest stadium and the Water C
47、ube.The day after tomorrow well pay a visit there.,Reading B,Chinese history has strewn the land of Beijing with sites of cultural and historical interest.Some of them,such as the Great Wall,the Forbidden City,the Temple of Heaven,and the Summer Palace are World Cultural Heritage Sites.The famous Fo
48、rbidden City is in the center of the city.Tomorrow morning well pay a visit to it.There is a popular saying which goes:“No dining experience is complete without sampling the delicacy of Peking Roast Duck.”This evening will be your opportunity to eat delicious roast duck in Beijing and then we will g
49、o to the theater to see a short performance of Peking Opera and an acrobatic show.Well,now we arrive at the hotel.Please remember to bring everything with you.,Reading B,前往酒店途中,前往酒店途中,女士们、先生们，欢迎来到中国。我叫维克多 张，是贵团在北京旅游的导游。这是我们的司机王先生。在接下来的几天，我们将乘坐这辆车。如果您有什么要求，请一定告诉我。衷心地希望您在这里过得愉快。现在，我们正在前往酒店著名的北京饭店，路上大约
50、需要40分钟。现在是北京时间17:10。这里的时间比纽约早13个小时，如果您还没有调整时间，请把您的表往前调13个小时。,Reading B,北京位于中国东北部，四周被河北省包围，占地面积16,800平方公里，人口两千多万。北京是中国的政治、文化和经济中心。女士们、先生们，请向您右手边的窗外看，您会看到奥林匹克公园的美景，著名的鸟巢和水立方就坐落在这里。后天，我们将去那里参观。,Reading B,中国历史让北京这片土地遍布文化、历史古迹。其中一些，如长城、故宫、天坛和颐和园，被列为世界文化遗产。著名的紫禁城坐落在市中心。明天上午，我们将去那里参观。常言道：“没品尝过北京的烤鸭，就不算吃过北京
