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1、,Case 8,第四小组,赵忍 黄小娇 李信 罗怡然 白建兵 冯奕雄,introduction,Electronic banking service：high-tech，low touch,Burning issue,MeritaNordbankens Introduction,The way of customers access to services,The development of internet banking at MeritaNordbanken,Over view,MeritaNordBanken considered how to Manage customer par
2、ticipation：involvement scheduling of production car parts,Idea intangible,Idea intangible,Idea intangible,Pay off,表格 1 The number of employees,Pay off,表格 2 The outcome of the strategies,The close,Network services are high-tech but less contact with customer.when they want to create customer value the seven aspects must be considered.These ways can provide better service to customers and make more customer value.,谢谢观看,THANKS,
