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1、外贸沟通技巧,周文娟,做个周到的问候者,完美的使用商务信函完美的使用商务信函,信函案例,1、We really dont have this photo,these parts we must buy from foton factory,after we pay,they will give us photo.,3、Need to know the quantity of section and L in the photo.,2、Have you checked with client about it?You know,30th,April-2nd May(from this Sater
2、day to next monday)is our holiday,forwarder is not at work between holidays.If our client makes the decision,please let me know at once.,要有解决问题的诚意,任何一个冲突或误解的产生,都有潜在原因。为什么你的老客户这回不向你的公司订货?为什么对方不能达到你的要求?这种情况发生时,要立刻积极地探索原因。向对方探询“What seems to be the troubte?”(有什么困难吗?)或问一句“Is there something that needs our attention?有什么需要我们注意点的吗?)都能表示你对事情的关切。知道问题的症结,才有办法进行沟通。,做个主动的发现者-找出问题症结,随时确认重要的环节,商务洽谈中,一牵扯到金额、交货条件和日期时,除了洽谈当时要用口头复述加以确认外,下订单之前要再次信息,人与人交流是用心感受的,你真心待人,别人也会真心待你,总结,THANK YOU.,