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1、电子邮件（E-mail）,电子邮件（E-mail）通常包括三部分：邮件头、正文和签名。邮件头：包括发件时间（计算机自动完成）、收件人的电子邮件地址、寄件人的电子邮件地址（计算机自动完成）、日期（计算机自动完成）和主题行。正文：这是电子邮件的内容，它的书写方式和普通的信函一样。签名：写在邮件的最后，有时附有发件人的其他信息，如电话和其他联系方式等。,From:发件人To:收件人Cc:Carbon copy 抄送Bcc:Blind carbon copy 暗送/密送Subject:主题,The To:field.This contains the addresses of the primary
2、recipients of an email,from whom you would expect a response,if any.In email,the Cc:command is straightforward enough,as it says send a copy of the message to an address other than the main recipient(the address that you place in the To:field).So if you want to send a message to more than one recipi
3、ent,at least one address will have to go in the To:field.The other addresses can also go in the To:field or they can go in the Cc:field.Everybody gets a copy of the message,and all recipients can see who else the message has been sent to.,Blind carbon copies are used to send a copy of an email to a
4、recipient without any of the other recipients being aware that the Bccd recipient got a copy of the email.Bcc says send a copy to another address.but in this case,dont indicate to the recipient that you sent this copy.,Attachment:附件 This is the name given to a file that is sent with an email,an emai
5、l attachment can be any type of file including images(photos),documents,zipped files/folders,etc.Most email providers have a limit on the size of the attachment that can be sent,also,you can only send up to a certain amount of attachments with each email.,Reply:答复Reply to All:全部答复Forward:转发,High Pri
6、ority:高优先级Normal Priority:普通优先级Low Priority:低优先级,Time:2005/03/09/16:51:15Subject:RE:greetingsDear Xinglun,I received your e-mail yesterday.You told me you were very busy now,getting ready for the exam.Every day your teacher gave you a lot of papers to do.And you worried about your lessons.You were a
7、fraid of falling behind others in this exam.My dear,dont be so worried.You are doing your best.I believe youll get good marks in your exam.Even if you dont do well in the exam,you dont need to be worried,bemuse you have tried,and you have a long way to go.Now Im getting on well with my study.We are
8、in the same situation.I try to do some sports,even singing,so that I can relax myself.I think it is better.I hope you do so.Attached please find some photos of me taken recently.Give my best wishes to your family.Yours,Li Dong,Sample 1,Time:2005/03/12/16:58:07Subject:Customer ServiceDear Mr.Shang,We
9、 greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems.We are now in our fifth year of operation,and we receive many letters like yours indicating a high level of customer service satisfaction regarding our installations.We are pleased that o
10、ur technical staff assisted you so capably.We would like you to know that if you need to contact us at any time in the future,our engineers will be equally responsive to your request for assistance.Thank you again for your very kind message.Yours sincerely,Grant BensonChief Engineer,Sample 2,E-mail
11、Writing Tips,Use specific subject linesAlways include a subject line in your message.These allow the reader to prioritize,search,and file the message appropriately.It is also important to make it meaningful.e.g.“Meeting”/“Important Production Meeting Wed,4 Jan,2008”,which one is better?Keep messages
12、 precise and to the pointEmail messages should rarely be longer than one page.Put important information in the first paragraph so the reader can immediately determine its urgency and relevance.Format the message into easy-to-read sections using appropriate bullets and paragraph breaks.Keep to one su
13、bject.Do a spell checkThis is a must.Do not overuse mail distribution listsLimit the use of distribution lists,as the information in your message may not be useful to everyone on them.Use caution when replying to distribution-list messages,ensuring that you reply only to the sender and not to the en
14、tire list,unless a reply to all is appropriate.,Include your name and telephone number in the messageAlways include your name and alternative contact information in your message.This allows people to call or fax you information more easily.Try to keep your signature shortmaximum seven lines.,Keep me
15、ssages in thread formatThreads are a series of responses to an original message.Using threads keeps the original message and reply together and makes it easier for the participants to follow the chain of information that has been exchanged.When replying to messages,do a genuine reply,which will re-u
16、se the existing subject line.Do not send a new message with a new subject line.,Best regards,Mark ScottBusiness Development ManagerABC Co.Ltd.Sales&MarketingNo.123 Changning Road,Shanghai,200040,China Tel:+86 21 68004123Fax:+86 21 68004567,Make it easy and simple for people to read and replyIf you w
17、ant your email to be readable at all times and at all platforms,plain text is the way to go.Check size of attached filesBe careful with attached files.If in doubt,ask first,and offer to forward the attachments separately to interested parties.This applies even more when writing to mailing lists.,电子邮
18、件常用缩写(The Basic Abbreviations of the E-mail)缩写 完整形式 汉语意思ASAP As soon as possible 尽可能快地BTW By the way 顺便FYI For your information 供你参考PLSPlease 请CU See you 再见CUL See you later 待会儿见；回见；再见TKS/TNXThanks谢谢AFAIK As far as I know 据我所知AAMOFAs a matter of fact事实上BFN Bye for now 再见BRB Be right back 去去就来F2F Fac
19、e to face 面对面HHOK Ha ha,only kidding 哈哈，开个玩笑HTH Hope this helps 希望这能帮上忙IMHO In my humble opinion 依本人愚见IMO In my opinion 依我之见IOW In other words 换言之LOL Laughing out loud 大笑IC I see我明白了OIC Oh,I see 噢，我明白OTOH On the other hand 另一方面,电子邮件常用符号(The Basic Symbols of E-mail)符号 英语意思 汉语意思:-)smile 微笑:-(sad or an
20、gry 伤心或生气:-|care nothing about 不在乎B-)a smiling face of a person戴眼镜人的笑脸in glasses:(shed tears 掉眼泪:-Dhaw-haw哈哈大笑:-osurprise or shock惊讶；震惊:-psmile with showing ones 吐舌头笑tongue;-)raise ones eyebrow使眼色*|:-)Santa Claus圣诞老人,Memorandum(备忘录)Memo,the abbreviation of memorandum,meaning what must be remembered,
21、is a frequently used document in a company or an organization to convey information and deal with business.Concise and easy to read,a memo usually includes five parts,i.e.To:(the receiver),From:(the writer),Subject:(the topic),Date:(the writing date),and Message:(the main contents).,MEMORANDUMTo:Dep
22、artment Managers Subject:In-service Computer ClassesFrom:Training Manager Date:24 November,2006From Monday,10 December,computer classes will be held in the training center.There will be 2 groups:Intermediate Level(8:30am-10:00am)and Advanced Level(10:30 am-12:00 am).P1ease encourage your staff to at
23、tend one of the sessions.All teaching materials will be provided.Students will be expected to do homework and preparation outside working hours.P1ease send me a name list of those who are interested by noon on Friday,November 28th.The size of each class will be limited to 16 participants.,MEMOTo:All
24、 EmployeesFrom:Brian Aponte(Administration Manager)Date:November 18th,2006Subject:Fitness CenterThe board of directors approved the idea for building a new fitness center at its meeting yesterday.Work on the fitness center will begin right now and should be completed within 90days.An employee repres
25、entative from each division will be appointed to determine the type of equipment and programs that will be available.We are happy to be able to provide facilities that will contribute to the physical fitness of all our employees.Your chosen representatives will soon contact you for your suggestions about activities and equipment,
