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1、行政人员常用英语培训,涉及范围,前台咖啡厅会议室办公室,2,前台常用英语句子,接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：“Hello,this is Information Desk.”您好，这里是前台。,3,前台常用英语句子,您好，这里是问询处。请问您要什么帮助?“Information Desk speaking.May I help you?”询问的国家属于哪个洲的，选择所负责的部门亚洲 Asia 欧洲Europe 非洲Africa 南美洲South America 北美洲North America 南极洲Antarctica,4,前台常用英语句子
2、,什么先生or女士您好,请问您找哪一位,需要我们帮忙吗？Good morning/Mr./Mrs.whom would you like to speak with/visit?Can I help you?请稍等Hold on；Please wait a monment.,5,部门英语,风控部Risk Control Dept.department纪检部Discipline&Inspection Dept.财务部 Financial&Accounting Dept.企划部Corporate Culture Dept.人资部Human Resource Dept.海管部Overseas Off
3、ices Management Dept.项管部Project Management Dept.技术中心Technology Center战投部Strategy and Investment Dept.外融部Public Relations and Financing Dept.,6,前台电话用语,trnsfvt.转接，使转移；调任；,knsndadj.有关的；关心的,knsltvt.咨询；向请教,请允许我把电话转到相关部门，您可以向他们咨询相关问题。,前台常用英语句子,当会话结束时 结束电话中的对话时,不可以简单说“bye-bye”,最好说：Thank you for calling.感谢您
4、的来电。You are welcome,sir.先生，不客气。We look forward to hearing from you.我们静候您的佳音。Please contact me if you have any further questions.如果您有任何其他问题，请和我联络。,8,询问,上前问询Can I help you?or What can I do for you?询问姓名，来自哪个公司，来自哪个国家May I have your name?Which company are you from?Where are you from?他/她将下来接您，请耐心等候He/She
5、 will come here soon.Please wait a monment.,9,其他常用词汇,会议室 Conference Room视频会议室Video Conference Center行政办公室Administrative Office洽谈室Meeting Room企业文化展厅Corporate Culture Exhibition Hall 贵宾接待室VIP Reception Room阅览室Reading Room伊斯兰祷告室Muslin Prayer Room董事长 总经理Chairman President副总经理Vice President,10,咖啡厅常用词汇-茶,
6、花茶scented tea绿茶green tea红茶、黑茶black tea&dark tea 乌龙茶Oolong tea碧螺春 Spring Spiral 普耳茶 PuEr Tea 铁观音Ti kuan yin 水果茶 Fruit tea花果茶 Flower tea,11,咖啡厅常用词汇-咖啡,摩卡咖啡Mocha Coffee拿铁咖啡Coffee Latte卡布奇诺Cappuccino美式咖啡Cafe Americano/American-style coffee蓝山咖啡Blue mountain coffee现磨咖啡 Fresh Ground Coffee速溶咖啡 Instant Coff
7、ee,12,其他词汇,薄荷糖peppermint candy sugar矿泉水spring water干果dried fruit开心果pistachio nuts松子 pine nut花生peanut饼干cookie糖Candy,Sugar牛奶Milk厕所Toilet lemon water,13,咖啡厅常用句子,你想喝点什么咖啡还是茶,水。What would you like?Coffee,tea,or water?这里没有wifi。There is no wifi here.不用谢。Youre welcome.Its my pleasure.慢走，欢迎下次光临。Mind your ste
8、p and thank you for coming.We expect your next visit.不好意思，这里不允许吸烟I am sorry,there is no smoking here.,14,常用补充词汇,Hold on.等一等 This way.这边请 After you.您先。Follow me.跟我来。Good luck!祝好运!Keep in Touch.保持联络。Can I help you?我能帮你吗?pardon?请您再说一遍 Thank you.多谢！Thanks a lot.对不起，麻烦你Excuse me.long time no see,15,Thank you!,16,
