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1、Unit 5 Check-out,结账退宿的操作流程,询问客人姓名、房号询问是否有刚发生的费用，同时通知查房出示账单，说明消费总额解释客人有疑问的款项按照约定的付款方式收款，并开具发票送别客人将单据汇总归类，（通知）更改房态,账单上常见的缩写,ROOM(room charge)房租SERV(service charge)服务费RESTR(restaurant)餐饮费L.DIST(long distance call)长话费LNDRY(laundry)洗衣费,词汇,Account 账目、户头Business card 名片Cashier 收银（员）Change 零钱Credit limit 信用
2、卡限额Foreign currency 外币Make payment 付账Exchange rate 兑换率,听力对话,1分钟,重点句型,Thank you for waiting,Miss Liu,here is your bill.Would you like to check it?“L”stands for laundry,and“T”means telephone call charge.How would you like to settle the bill?May I have an invoice?I am afraid this currency is not accept
3、ed in our hotel.,重点句型听力,7分钟,对话练习,朗读课文情境对话,情境对话,Mrs.Smith is in Room 2210 and she is checking out.Her bill is￥1250.She wants to settle the bill with cash.You find that the cash is not RMB or USD but HKD.As the hotel regulation,HKD is not accept.Try to help her to check out.,情境对话,Miss Chen has stayed
4、in the hotel for 4 days and she is going to check out.She finds that if she reserved by Ctrip she could get 15%discount.Now she requires the discount.But you find that she made the reservation by telephone.Try to deal with this problem.,情境对话,Mr.Li is in Room 5233 and hed like to check out.His bill i
5、s$320.He asks the cashier to explain the account,include$180 room charge,15%service charge,$40 for laundry and$73 for food.Mr.Li doesnt agree to pay for the service charge because he believes that he has given the tips.Try to deal with this problem.At last,Mr.Li likes to settle the bill with credit card.,阅读理解,Text A,Questions,What is account?What is folio?Differentiate account from folio.,Thank you!,
