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1、商务英语,作者：阮绩智,责任编辑：张琛出版日期：2011年12月IDPN:308-2011-58课件章数：12,UNIT,5,Learning Objectives,Make preparations for business travel;Make flight and hotel reservations;Deal with different situations while traveling;Make an itinerary.,Business Travel,Speaking Task,Starting Up,1,Listening Task,2,3,Reading Task,5,
2、Writing Task,Follow-up Practice,6,4,5,4,3,2,1,6,Contents,Before a business travel,necessary _should be taken to _potential problems.Usually a _is needed for _and _according to the_.The traveler is supposed not only to deal with all kinds of unexpected situations during the travel,but also to meet bu
3、siness _,to organize some_,and to do business in other cultures,so as to make the visit _.,precautions,travel agency,booking/reserving flights,accommodations,itinerary,associates,conferences,minimize,Business Travel,successful,5.1 Starting Up,5.1.1 Work in pairs or small groups to work out as many t
4、hings as you need to do for a business trip abroad.Put the things in order of importance and give reasons.For example:,Carry important papers like passport,plane tickets and letter of invitationMake sure you can connect electronically Set up a phone to receive calls internationallyLearn the proper e
5、tiquette,5.1.2 Which of the following do you like or not like when you travel on business?Please state your reasons.,being away from home or familymaking flight and hotel reservations packing suitcases flyingqueuing at check-in having jet lagmeeting new people eating new foodvisiting new places spea
6、king a foreign language adding more as you imagine,5.1.3 Discuss the following questions in pairs or small groups.,1)What are the differences between travelling for pleasure and travelling on business?2)Why are business trips necessary?3)What kind of business trips do you take?4)Would you rather hav
7、e a job that requires you to travel or one that does not?5)Do you know how to make flight and hotel reservations?Tell us about it?6)Should companies cover all of their employees expenses while on a business trip?Why or why not?,4.Do you happen to know any regulations for taking a plane?Tick the stat
8、ements you think are true.,()1)Passengers can only hand-carry a small bag aboard the plane.()2)Children under 5 neednt buy a ticket.()3)People who havent got an ID card cannot board the plane.()4)Passengers mustnt carry dangerous articles such as compressed gases,weapons,explosives,corrosives,or inf
9、lammables onto the plane.()5)Passengers can smoke during the flight.()6)Passengers mustnt use mobile telephones on flights because they will interfere with the planes electronic equipment.()7)Passengers must check in 30 minutes before departure on international flights.()8)Passengers must fasten the
10、ir seat belts during take-off or landing.()9)The airline neednt accept responsibility for delays due to bad weather.()10)Passengers can transfer their tickets to others without going to the booking office.,T,F,T,T,F,T,F,T,T,F,Do you happen to know any regulations for taking a plane?Tick the statemen
11、ts you think are true.,IMPORTANT DOCUMENTS:Carry proof of your citizenship(passport,drivers license or birth certificate).It is important that one of these documents contains your recent photograph.You may be asked to produce a photo identification,particularly if you are using electronic ticket.A l
12、etter/contract of invitation to do business in United States/Canada is also a document that you must carry with you at all times.Make sure you have the appropriate medical and travel insurance that extends into the United States/Canada or other country that you will be traveling to.This coverage sho
13、uld begin on the day you leave and include the date that you will return.Carry these important papers(passport/birth certificate,drivers license,airline tickets,insurance/medical cards,letter/contract of invitation and currency).*leave original copies of travel insurance at home with a relative/frie
14、nd.,WHAT TO PREPARE BEFORE A BUSINESS TRIP,BAGGAGE:All baggage,including carry-on baggage,should be tagged properly with your full name,address and phone number.You may choose to lock each piece of luggage.Remember to put your keys in a safe place(other than in your suitcase-extra key can be given t
15、o your traveling partner or kept separate from the other key).Just in case your luggage is misplaced or lost,I advise you to include basic toiletries(make-up,tooth paste&brush etc.),bathing suit,underwear&night attire in your carry-on luggage.,WHAT TO PREPARE BEFORE A BUSINESS TRIP,It is recommended
16、 that you confirm your flight time with the airport prior to arriving(in case there is a delay).Arrive at the airport at least one hour before departure-some airlines require two hour pre-check in.It is best to check with your carrier or booking agent.Check your luggage and then relax and wait for y
17、our departure time.While you wait,a good book or magazine might help to pass the time.,CHECK IN AT THE AIRPORT,If you have items to declare(camera,marketing items,computer etc.)fill out the appropriate documentation before you leave the country.Pre-clearance forms are available upon request at airpo
18、rt or from your travel agent.Fill out forms and submit before you board your flight.,PRE-CLEARANCE FORMS:,If you are attending a conference/seminar or trade show,it is very important that you are prepared fully to market you and your products/services.Be prepared to work and learn!Predetermine which
19、 seminars you would like to attend.Check their schedules and be there on time.Business cards,brochures and samples of your products and services are all very important.Make sure you have enough of your marketing tools with you or ship materials well in advance of event.Just to make sure all has safe
20、ly arrived,I suggest that you confirm the delivery of your products before you leave home.,MARKETING TOOLS,Dress appropriately for business.It is very important that you wear comfortable shoes.Check weather conditions in advance to determine type of wardrobe to include.First impressions are very imp
21、ortant.Each person will be ambassadors for their respective community and business,therefore it is important that individuals conduct themselves appropriately at all times.Remember,you cannot take back your first impression.,BUSINESS ATTIRE,In this part you will listen to three passages about job in
22、terviews.Try to finish the exercises while listening.Are you ready?,5.2 Listening Task,Listen to the passage and try to write down each tip for traveling abroad.The first tip has been done for you as an example.,Tips for Travelling Abroad 1)Have a signed,valid passport and visas.2)_3)_ 4)_5)_6)_7)_8
23、)_9)_10)_,Register so the department concerned can better assist you in an emergency,Familiarize yourself with the local laws and customs of the countries to which you are traveling.,Make 2 photocopies of your passport identification page.,Leave a copy of your itinerary with your family or friends a
24、t home,Notify by phone or register in person with your embassy or consulate upon your arrival.,Dont leave luggage unattended in public areas.Dont accept packages from strangers.,Dont be a target!,Deal only with authorized agents when you exchange money or purchase art or antiques.,If you get into tr
25、ouble,contact the embassies and consulates abroad.,In having to travel to _ because of a business conference,a meeting or _,there are things that you have to be _ aside from just _ your clothes and things and _ to the airport.The first thing you should know is the _.You can opt to purchase _which te
26、nds to be _among the three _ in the airplane.But if you really want _ in the airplane which has more _suitable for you to still work with your _ while on the plane,you can opt to travel in _.This costs more than _ and a little less than _.Before booking a reservation in _,it is advisable to take not
27、e of _ of your business meeting or _ so you can book a reservation in _ near the place.It is also advisable to _ that will take you to your _ at least a day or_ prior to your meeting or conference to _first in your hotel room and _ that you will do in that event.,a distant location,an event,mindful
28、of,packing,driving yourself,the cost of the travel,an economy or coach plane ticket,the least expensive,coach group,a seat or place,leg room and amenities,laptop computer,the business class or coach,the economy coach,the first class,a hotel or an airline,the venue,conference,a hotel and airport,book
29、 a flight,destination,a couple of hours,give yourself time to rest,rethink all the things,5.2.2 Listen to the passage and fill the blanks with the missing information.,5.2.3 Listen to the conversation and complete the form below.,the States,Sarah,G 0 4 5 6 7 8 0,three,order vegetarian meals for the
30、flight,In this part you are going to read two dialogues and then you will be asked to answer some questions about what you have read.Please read louder!,Speaking Task,5.3 Speaking Task,5.3.2 Conversation 2,Mrs.Sarah Smith is on her business trip abroad and she is now checking in at the airport.,1)Wh
31、at seat did Sarah ask for?Answer:She asked for an aisle seat.2)Did Sarah get an aisle seat?Answer:No,she didnt,because all the aisle seats had gone.3)Why did Sarah need to pay$300?Answer:2 pieces of check-in luggage were 15 kilograms over the permitted weight limit.4)When and where did Sarah board?A
32、nswer:Eleven thirty at Gate 14.5)What should Sarah do with the kitchen knife in her bag?Answer:She should sign for it and collect it at her destination.6)What do you need to take into consideration when packing your luggage?Answer:(Open),1)What room did Sarah prefer?2)What business facilities did Sa
33、rah ask for?3)How would Sarah pay?4)What were Sarahs requirements for the conference room?5)What other service did Sarah ask the hotel to provide?6)What functions do you think hotels have in your business visit?,5.3.2 Conversation 3,Mrs.Sarah Smith has arrived in the hotel in Los Angeles where she w
34、ill have a business conference with her business associates the next day.,She preferred a double bed,preferably a queen size bed.,She asked for a computer socket,Internet connection,an in-room fax line and voice mail service.,By her Visa credit card.,To serve refreshments for the conference.,(Open),
35、A room that can accommodate forty people comfortably and equipped with a television set and a video recorder.,Reading Task,In this part you are going to read a passage and then you will be asked to answer some questions about what you have read.,5.4 Reading Task,Pre-reading questions for pair work 1
36、)What changes has the advancement of technology brought to business travel?2)How can those changes help us when we are on a business trip?3)What would we miss if technology could enable us to do completely without traveling in person?4)Do you think it is possible to do away with business traveling b
37、ased on the technological development?5)If you think it is possible,what other new inventions might be needed to achieve that goal?,Answer the following questions:,1)What would happen to business travel with the advancements in technology?Answer:Business travel will certainly be curtailed and busine
38、ssmen/women will prefer to stay at their work place or maybe home,instead of embarking on a grueling travel schedule.2)When is business travel indispensable and why?Answer:Business travel is required at certain times when the mode of interaction is more discussion than mere information exchange and
39、presentation because human touch is irreplaceable.3)How is business traveling different from a videoconference?Answer:Business traveling enables face-to-face,first-hand communication and interaction,which ensures better business and thus means more business travel to firmly bind business relationshi
40、ps;videoconferences are more convenient and easy,but they lack the human touch,thus being cold,impersonal and ineffective in contrast.4)Why will the business travel market not diminish but grow on the contrary?Answer:Because the MICE(meetings,incentives,conventions and exhibitions)market are also gr
41、owing globally and companies look at travel as a powerful incentive tool for employees.5)When can business travel be avoided and how?Answer:(Open),Writing Task,In this part you are going to learn how to write an itinerary.,5.5 Writing Task,When a delegation or a person pays a visit,an itinerary/prog
42、ram is usually to be made,Such an itinerary generally includes:title,time,place and content of activity.,Itinerary,The title usually includes the name of the visitor or the name of the delegation,the duration of visit the place of visit,e.g.ITINERARY FOR CBS TRADING MISSION May 12-20 Hangzhou Shangh
43、ai Beijing,Title,This part includes the date specific time of the activitye.g.(1)July 13,Tuesday(2)MONDAY FEB 2(Chinese Spring Festival)(3)4:30 p.m.(local time)Arrive Gatwick Airport(4)Leave for airport 10:00 a.m.,Time,The place need not be too specific.It usually includes the name of the city and t
44、he hotel,e.g.May 2025 Shangri-La Hotel Hangzhou,Place,The contents of activities are filled in as arranged.In general,phrases rather than complete sentences are used.1)Visit ABC Company Staying overnight in Shanghai2)Use noun phrases to express the nature of activity,e.g.Dinner hosted by Mr Wang,Man
45、aging Director,at Beijing Roast Duck Restaurant3)Use past participle phrases to express the passive,e.g.Met at the airport by Mr Wu,President of CBB Shown around the Factory by Mr Smith,Production Manager4)Leave out such words like“the”and“a”.,Contents of Activities,Use verb or present participle ph
46、rases to express an action,e.g.,You work in an international trade company.Your company has invited an American company to visit China and discuss aboutbusiness cooperation.The American delegation will stay in your city for four days,starting from May 5 to May 8.You make an itinerary for the delegat
47、ion and then discuss your plan with yourpartner.,Writing Practice,5.8 Follow-up Practice,Yes,lets do it!,We will practice what we have learnt in this unit.,1)A:What can I do for you,sir?B:_2)A:Certainly.When are you going to leave?B:_3)A:_ B:Ill be visiting six,or more cities in the region.4)A:_ B:J
48、ust a minute,please.Ill see if there are tickets available.5)A:How long will you be traveling for?B:_6)A:Have you got any check-in luggage?B:_7)A:B:Im sorry,all the window seats have gone.What about an aisle seat?8)A:_ B:Try the money exchange.Its just behind you.9)A:_ B:Certainly.Could you show me
49、your reservation slip?10)A:_ B:Of course,madam.We will get the conference room ready tomorrow.,Write down what you would say to each of the following questions or answers and then practice the dialogues with your partner.,Appropriate questions1._2._3._4._5._6._7._8._ Inappropriate questions 1._ 2._
50、3._ 4._ 5._ 6._ 7._ 8._,5.8.2 Very probably you will have to deal with foreign visitors to your company occasionally,if not on a regular basis.Write eight questions which would typically be asked at a first meeting and eight questions which would be inappropriate for use with strangers,and then disc
