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1、實用商務英語,主講人：鄭文傑Email:icerainbow.zhengPhone:5172,課時安排第一課商業英語常用縮略詞&商業用語范句第二課 實用商務英語會話(電話英語，辦公室英語，問候及演說)第三課實用商務英語會話(談判，會議，人事，接待外賓，款待）第四課商業英語實用文體,推薦書目,作者：翁凤翔|主编:翁凤翔 出版社：上海交大 国际商法/商务英语系列课程教材 作者：向嫣红 主编，向辉，胡志雯 编出版社：北方交通大学出版社出版时间：2004年09月 国际贸易实务商务英语系列课程教材 作者：孙湘生,易滟 主编出版社：北方交通大学出版社出版时间：2005年01月 实用英语翻译高等学校商务英语
2、系列教材 作者：江峰，丁丽军 主编出版社：电子工业出版社出版时间：2005年02月 实用外贸英语会话高等学校商务英语系列教材 作者：吴超，赵红 主编 出版社：电子工业出版社出版时间：2005年02月,推荐影片,Youve got mailtrafficgone with the windwar and peacepear windowFrench kissaround the world in 80 days,欢乐美语 http:/202.112.105.179/english/listentuning.asp 几个FTP站点 ftp:/210.34.5.27/pub/英语学习/ftp:/20
3、2.194.192.178/English ftp:/sitman:english202.102.8.20/E族英语 一个新网站，趁斑竹有更新的热情，赶快下！http:/TOEFL网络课堂资料下载 http:/,网络英语教室 一个英语教学网,推荐里面的英语万用字典.http:/锐角英语 一个更新颇为勤快的网站。http:/路途英语学习网 一个大而全的网站。http:/雅思网站专题 无忧雅思，一个很著名的雅思网站 http:/211.147.1.40 雅思的官方网站 http:/www.ielts.org/,听力专题 一个很不错的英语学习网站，VOA资料很全 http:/http:/www.qu
4、ancheng.org/tabwork/catelist.asp?cateid=23 很不错的听力网站，有初级中级高级 http:/免费的听力新闻，带文本 http:/是一个翻译网站，很专业，可以学到很多翻译的好东东，推荐大家去看。http:/-,英語學習的重要性,WTO的加入，2008年北京申奧的成功，英語在東方文明與西方世界的碰撞、融合中，在中國與全球政治、經濟、貿易、科學文化的每一次交流中，扮演著越來越多的角色。在中國與世界的關系史上，在中國的發展史上，英語已經凸顯出極其重要的角色。,Where are the difficulties,People spent too much tim
5、e on grammar.People spent too much time on words The methods are too singleNot enough for listening and reading,People spent too much time on grammar,They know grammar,but they can not use grammar for communication,they make a lot of basic grammar mistakes in speaking and written English 要不是為了准備今天的課
6、件，我就會去你的晚會了。I would have gone to your party if I had not had to prepare for todays courseware,People spent too much time on words,Get-?我昨天買了一輛車他病了/他恢復了你說的對/不對 I got a car yesterday he got sick&he got well you got it right you got it wrong,Potato We are small potatoes.I want to be a big potato someda
7、y.impress你的英语真令人钦佩Your English is very impressive.我昨晚听龙霞唱了首英文歌，棒极了。I heard longxia sing an English song last night-she was so impressive.,The methods are too single Text books,looking up in the dictionary,reciting,doing the exercise-not enough input,-get it sense,how language works,Not enough for li
8、stening and reading,How often you write English mails?How much you can catch others English mails clearly?,商務英語=英語？,IE Industrial Engineer MC Material ControlME Mechanical Engineer PE Product EngineerPMP Product Manufacturing PlantQC Quality ControlRD Research and development,商業英語常用縮略詞商業用語范句合同格式商業英語
9、實用文體 實用商務英語會話,商業英語常用縮略詞,PCE/PCS(piece/pieces)隻，個，支等DL/DLS(dollar)美元DOZ/DZ(dozen)一打PKG(package)一包，一捆，一件WT(weight)重量EXP(export)出口IMP(import)進口STL(style)式樣，款式，類型PR/PRC(price)價格,B/L(bill of lading)提單PUR(purchase)購買，購貨PCT(percent)百分比INV(invoice)發票INT(international)國際的C/D(customs declaration)報關單T/T(telegr
10、aphic transfer)電匯S.S(steamship)船運S/C(sales contract)銷售確認書,Stk(stock)存貨Shp.d(shipped)已裝運決Shp.g(shipping)正裝運Shpt(shipment)裝運船貨N/P(net profit)淨利Tr(transfer)過戶轉讓WB(world bank)世界銀行W.B(waybill)運送單,WCO（world customs organization）世界海關組織WFOE(wholly foreign owned enterprises)外商獨資企業WTO(world trade organization
11、)世界貿易組織Veep(vice president)副總裁YLD(yield)收益Asap(as soon as possible)Fyi(for your information),WEF World Economic Forum 世界经济论坛 wd.Warranted（品质）保证的 A/CS Pay.accounts payable 应付帐款 A/CS Rec.accounts receivable 应收帐款 A/P account paid 已付账款 ACN air consignment 航空托运单 Amt.amount 金额、总数 Ann.annuity 年金 B/E bill o
12、f entry 报关单 B/L bill of lading提货单D/O delivery order 发货单 C.A.commercial agent 商业代理、代理商 cont.,contr.contract 契约、合同 CS civil servant;civil service 公务员、文职机关 DL discretionary limit 无条件限制,商務英語之實戰會話,Phone calls,Getting phone calls When the Person can not answer the call Connecting Phone calls When you are
13、speakingAsking the caller to call againNotifying the caller of a Wrong Number,Getting phone calls 接电话句型：我是。This is 我找。Id like to speak to 请问。May I have your name,实战您好，这里是mitac 公司，能为您效劳么？Hello,this is Mitac company,may I help you?是的，我想找业务经理Yes,Id like to speak to your sales manager,please.请问您尊姓大名？May
14、 I have your name,please Yes,my name is,延伸我听不清，请大点声I cant hear you well,please speak a little louder请再说慢一点Please speak a little more slowly,When the person can not answer the phone 对不起，他在接听别的电话好的，那么，我稍后打来Im sorry,hes on another line at the momentWell,then I ll call again in a little while,我恐怕他现在正在开会
15、Im afraid hes in a meeting now她现在正有客人She has someone with her right now对不起，他不在座位上Im sorry,hes not at his desk,Connecting phone calls 请给我接。，好么？请稍等Could you give me the division?Hold on a minute,please 我替你转接I ll connect you ill put you through to.I ll get you for him,實戰請幫忙轉接物管好麼？稍等我找XXX我替你轉接Could you
16、give me the MC department?Hold on a minute,please I d like to speak to xiyu,pleaseOkay,I ll connect you.,When you are speaking This is 我是Speaking 请讲,Asking the caller to call againCould you call back in 30 minutes?Would you call again tomorrow morning?would you mind calling back in the afternoon?,No
17、tifying the caller of a wrong numberIm afraid you have the wrong numberyou must have the wrong number.,Taking a message,Taking a messageAsking for spelling of the Persons name Asking for phone and Fax NumbersHaving a Person Return Communication,A:Im afraid shes tied up at the moment.Shall I take a m
18、essage?B：No,thank you.Ill call again.Hes in a meeting right now.Is there any message?Would you like me to leave a message?Would you like me to tell her anything?Ill tell him that you called.Ill have him call you when hes available Shall I have her call you as soon as possible?,Conducting Business,An
19、swering an inquiryReceiving ordersResponding to the delay of shipmentResponding to a misdeliveryResponding to the damage on delivery,Can you deliver two HL-120 color printers?May I take your order?Ill call the warehouse to see if there are any in stock Shall I send it to you by overnight delivery se
20、rvice?We shipped it to you on the same day as your order.Our order reached us five items shortid like to reimburse you for the cost of returning the wrong merchandise We can credit your account,send replacements or issue a refund.,Talking with colleagues,Asking for helpOffering helpSuggesting a meet
21、ing Searching for opinionsStarting opinionsChecking schedules,Whats the agenda for today?I really need a hand with this project.Do you think you can help me out?Ill fill in whenever you want.Let me know whenever you need my help.We havent heard your opinion yet.what do you think of the proposal?How
22、else could we accomplish our goals and objectives?I agree with you on most point.However,I have a different view in a few areas.,Talking with the boss,Informing the bossAsking for instructionsAsking for permissionProposing action,I m not going to be able to meet the deadline.Heres the list of addres
23、ses that you asked for.I ve finished the reports from the branches.Is this the way you want it?While you were in meeting,Mr.Chen faxed the new version of the contract.he needs a response by 3:00Who would we include in tomorrows teleconference?Why dont we hire that candidate with the experience in LA
24、N development?,商業用語范句一般商業書信 通知書委托銷售 訂購付款與銀行業務 貨運索賠 提供商品咨信,一般商業書信,通知類,本廠已遷移到上述地址，特此通知I inform you that I have now removed my factory to the above address.寶典句型I inform you that。,實戰演練明天本司休息，特此通知I inform you that we will off work tomorrow.樣品已寄至貴司，特此通知I inform you that the sample have delivered out for y
25、ou.,本公司股東年會將于3月一日在銀行家俱樂部召開特此函告Notice is here by given that the annual general meeting of the shareholders of our company will be held at the Bankers Club on Mar.1我們今天已經付給R.S先生120美元特此告知By this we inform you that we have today paid Mr.R.S$120.,回信,In reply to In answer to Answering to In response toRep
26、lying to,貴函收悉我們已將樣品提交本公司的買方特此奉告In reply to your letter,we are pleased to inform you that we have shown the sample to our buyer妳方6月12日的來函收悉滋寄出面額為150元的支票一張僅此蘴复In reply to yours of 12th June,I send here with a cheque,valuing$150.關于貴公司所詢麥麩一事現可提供該貨20頓吨In answering to your inquiry for bran,we offer you 20
27、 tons of the same,Answering to your letter,we stateIn response to your letter of your inquiry doingReplying to your letter of,希望愿望,期盼您的好消息We hope to hear from you favorably希望這一行動能得到您的同意We hope this action will meet your approval在商場上如有需求即盼來函詢价I hope to receive your inquiries when in the market希望收到您的訂
28、單We hope to be favored with your order希望您能盡快對此事作出決定We hope that you will give this matter prompt attention,榮幸,To have the honor of doing To have the honor to do,Today,we feel very much honored to have Prof.M with us.很榮幸有機會遇到你們各位知名人士We feel specially honored to be given this opportunity to meet such
29、a nice group of distinguished people like you,確認,To confirm/confirming/confirmationIn confirmation of Letter of confirmation,已收到I confirm the receipt of your shipment by,您對我公司所提訂單，請務必與明天下午三時前來電確認。Kindly let us have confirmation of these orders by telegraph tomorrow by 3.pm茲確認昨天致您的信並欣告今天我們已給你們開出匯票We
30、confirm our respects of yesterday and have the pleasure to inform you that we have drawn this day on you.,实战演练-强化篇,开公司,A：Lets review our start-up plans.When do you think we will be able to move into our new office?B：Well,we can move in any time after July first,but moving in and actually getting sta
31、rted are two different things.A：Good point.Anyway,I have our new marketing manager,A Parker,helping us get set up.B：What is she doing?A：Shes overseeing the purchase of equipment and so forth.B：Does she have a background in that sort of thing?A：As a matter of fact,it turns out she practically ran her
32、 last company,from marketing to finance.B：Im looking forward to meeting her.A：Have you begun to investigate factories?Im so glad we arent going to try to run our own factory at first.B：Yes,Ive started.And Ive found some good people for R and D,too.Then there are the art people designing our logos-A：
33、Oh,no!Millions of details:logos,slogans,letterhead,name cards.B：You thought setting up a company was going to be easy?,广告,A：We want to use the right marketing mix to reach our target market.B：Certainly.Weve done some tactical planning already.We think weve come up with a good plan.A：What media do yo
34、u plan to use?B：Well,taking into account the image you want to project,weve asked our copywriters to prepare copy for computer magazines and the Internet first.A：So that way,our advertising dollars would be focused on people we know are computer users.B：Yes.Well also run billboard and newspaper ads
35、to help create broad brand recognition.A：Will there be any direct mail?B：No.That would not be correct for a manufacturer like you.Leave that to the retailers.A：Good point.Please prepare a more detailed proposal,and then Ill pitch it to the higher-ups.B：Great.Well get started right away。,品管,A:Were ha
36、ving some quality-control problems,Jim.We need to go to the source to work them out.B:What problems are you having,exactly?A:The complaint rate for our new product line is very high,almost seven percent.B:Thats high.A:Yes.We keep finding problems when testing the boards.B;But your promotional materi
37、als claim the boards are the least expensive of their type on the market.A;The least expensive,but still fully functional.And we think that your factory needs to take measures to improve quality control.B;That will involve additional expenses for us,which well have to pass on to you as a rate hike.A
38、：Im afraid thats unacceptable.Your contract says that you will deliver a product with a reject rate of less than five percent.B：Well,Ill tell you what,Mike.Ill review the contract and talk with management.Then well get together and hash this out.,贸易,A：Hello.Sales Department.This is A Fields speaking
39、.B：Hello,Ms Fields.This is B at World Computers.A：Yes,how may I help you?B：Im interested in a couple of items in your new catalog,and I would like to know the prices.A：Great.Were offering a special promotional price on a few of the items.Which items did you have in mind?B：Were particularly intereste
40、d in your new RS-five sound card shown on page five of your catalog.I would also like more details about the model RS-four card on page seven.A：OK.The price on the RS-five is forty-five U.S.dollars for quantities up to five hundred units.Then we offer quantity discounts for larger orders.B：And the p
41、rice on the RS-four?A：The RS-four is one of our promotional items this month.For orders received by the end of the month,the price is thirty-three dollars each.That price is good on any size order.B：That price sounds good.Could you send me more details about the RS-four,including the specifications?
42、A：Certainly.I can fax or E-mail that information to you this afternoon.B：Terrific.Ill get back to you after Ive reviewed the details.Thank you.bye.,合同格式一般合同進口&出口格式 中外合資/合作經營合同格式 國際工程招標合同書財產保險合同格式（涉外）聘請法律顧問合同格式,Well have the contract ready for signature.We signed a contract for medicines.Mr.Zhang sin
43、gs the contract on behalf of the China National Silk Import&Export Corporation.A Japanese company and SINOCHEM中国化工进出口总公司have entered into a new contract.It was because of you that we landed the contract.We offered a much lower price,so they got the contract.Are we anywhere near a contract yet?We sig
44、n a contract when we are acting as principals.(principals refers to the seller and the buyer)I know we(the seller)should draw up a contract and the buyer has to sign it.We should simultaneously sign two contracts,one sales contract for beef and mutton,and the other contract of equal value for the pu
45、rchase of cotton.We both want to sign a contract,and we have to make some concessions to do it.We are here to discuss a new contract with you.Our current contract is about to expire,and well need to discuss a new one.We can repeat the contract on the same terms.A few problems with supply under the o
46、ld contract must be quickly resolved.We ought to clear up problems arising from the old contract.Do you always make out a contract for every deal?As per the contract,the construction of factory is now under way.,contract 合同，订立合同 contractor 订约人，承包人 contractual 合同的，契约的 to make a contract 签订合同 to place
47、 a contract 订合同 to enter into a contract 订合同 to sign a contract 签合同 to draw up a contract 拟订合同 to draft a contract 起草合同 to get a contract 得到合同 to land a contract 得到（拥有）合同 to countersign a contract 会签合同 to repeat a contract 重复合同 a nice fat contract 一个很有利的合同 originals of the contract 合同正本 copies of th
48、e contract 合同副本 a written contract 书面合同 to make some concession 做某些让步,contract terms(or contract clause)合同条款 contract provisions/stipulations 合同规定 contract period(or contract term)合同期限 contract life 合同有效期 to be stipulated in the contract 在合同中予以规定 to be laid down in the contract 在合同中列明 to bring a con
49、tract into effect 使合同生效 to come into effect 生效 to go(enter)into force 生效 to cease to be in effect/force 失效 to carry out a contract 执行合同 to execute/implement/fulfil/perform a contract 执行合同 cancellation of contract 撤消合同 breach of contract 违反合同 to break the contract 毁约 to cancel the contract 撤消合同 to te
50、ar up the contract 撕毁合同 to approve the contract 审批合同 to honour the contract 重合同 to annual the contract 废除合同 to terminate the contract 解除合同,Additional Words and Phrases contract price 合约价格 contract wages 合同工资 contract note 买卖合同（证书）contract of employment 雇佣合同 contract of engagement 雇佣合同 contract of ca
