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1、TechnologywithVisionAD-011012021-05-11ntrolledcopywhenprintedHELLAGUIDINGPRINCIPLESFORSOFTWARESUPPLIERSAD-01101HELLAQualityManagementICONTENTS1 IINTRODUCTION41.1 DOCUMENTAPPLICABILITY41.2 DOCUMENTSTRUCTURE42 ISUPPLIERRATING:DETERMINATIONMETHODANDSIGNIFICANCE63 ISUPPLIEREVALUATION:QUALITYCRITERIAFORS
2、UPPLIERNOMINATION93.1 SUPPLIERCAPABILITYANALYSIS93.2 POTENTIALANALYSIS93.3 SUPPLIERINITIALRATING：RELEVANCEANDVALIDITY104 ISUPPLIERDEVELOPMENTPROCESS:NECESSITYANDLIFECYCLE114.1 CRITERIAFORSUPPLIERDEVELOPMENT114.2 DEVELOPMENTPHASESANDEXPECTEDRESULTS115 SUPPLIERMONITORING135.1 Automotvespiceassessment1
3、35.2 TECHNICALREVIEW155.3 QUALITYEVALUATION165.4 SUPPLIERRATINGOUTCOME-STRATEGICSUPPLIERS176 IMETHODSOFSUPPLIERESCALATION187 APPLICABLEDOCUMENTS198 REVISIONHISTORY20AD-01101VERSION2021IHELLAGUIDINGPRINCIPLESFORSOFTWARESUPPLIERSWithinaworldofcontinuoustransformationfromhardware-drivenproductstosoftwa
4、re-drivenelectronicdevicesandserviceinnovations,HELLAworkstoimproveitsorganizationalprocessesandtheskillsofitsemployeessothatitcancontinuetobealeadingplayerinthemarket(industry).StableandmaturedevelopmentprocessesareseenasabasicprerequisiteforfulfillingHELLA,szero-defectqualitypolicy.HELLAexpectsand
5、stronglyencourageshissupplierstoadoptthesameprinciplesandmentality.Thus.HellaGuidingPrinciplesforSoftwareSuppliersprovidesengineeringserviceprovidersandthird-partysoftwaresupplier(hereinafterreferredtoassupplier)withanupdatedstatementofthebasicqualityrequirementsthatHELLAexpectsthesuppliertomeet.Hel
6、laGuidingPrinciplesforSoftwareSuppliersencompassescontractuallyagreedrequirementsofHellaGmbH&Co.KGaA(hereinafterreferredtoasHELLA),guaranteeingcompliancewiththequalitycommitmentofzerodefect(s)ofprocessesandpartsofthesupplier.Apotentialsupplierconfirmsthatithasread,understoodandacceptedtherequirement
7、sofHellaGuidingPrinciplesforSoftwareSuppliersbyplacingatender.41aniel WehsargHead of Rjrchasing CorporateDr. Christof HartmannHead of Corporate Quality ManagementDirk SchneiderHead of Quality Management Purchasing1 IINTRODUCTION1.1 DOCUMENTAPPLICABILITYTheapplicabilityofthisdocumentislimitedtothoses
8、upplierswhich： areawardedwithaproject,and areexternaltoHELLA(noHELLAsubsidiary),and doesnotusetheHELLAprocesses.Thenominatedsupplierisentirelyresponsibleforthequalityofdeliveriesfromhisownsub-supplierswithwhomtheyengage.Also,thesuppliermustensurethattherequirementsofthepresentdocumentandAD-Ol100：HEL
9、LAStandardDevelopmentRequirementsforSupplier(HSDRS111)documentarealsofulfilledbysub-suppliers.Altapplicableadditionaldocumentsarelistedinchapter7.1.1 DOCUMENTSTRUCTUREThisdocumentdescribesthestepsandthelogicaldevelopmentoftheprocessofcooperationwithasupplier,startingwithitsselectioninthepre-contract
10、ualphaseandfollowingitsdevelopmentwithinthecontractualframework.Thecurrentdocumentiscomposedaccordingtothefollowingstructure：HELLAGUIDINGPRINCIPLESFORSOFTWARESUPPLIERSdescribesthecriteriathatasuppliermustfulfilinordertobeselectedforapossibleupcomingcooperationwithHELLAexplainsthenecessityandstepsofd
11、evelopingasupplierexplainsthemonitoringofasupplierwithintheHELLAprojectsinwhichitisactiveSupplierRatingFollowingtheimplementationoftheactivitiesofSUPPLIEREVALUATION,SUPPLIERDEVELOPMENT(ifapplicable)andSUPPLIERMONITORING,asupplierratingisdetermined.Therelevanceandcorrespondingproceduresbywhichthisrat
12、ingisdeterminedaredescribedinChapter2：SupplierRating：determinationmethodandsignificance.Beforeawardingacontracttoasupplier,itscapabilitiesmustbereviewed.Thisreviewismadebasedonmultiplecriteria.Variousactivitieswhichmustbeperformed,aredescribedinChapter3：SupplierEvaluation：qualitycriteriaforsuppliern
13、omination.Onceacontracthasbeensuccessfullyawardedtoasupplier,thesupplierwillbepartofamonitoringprocesswithintheproject.Howthisprocessiscarriedout,theobligationsofthesupplierandtheimpactonhisratingaredescribedinChapter5：SupplierMonitoring.Theexceptionalconditionsinwhichthesuppliermaybepartofadevelopm
14、entprocessaredescribedinChapter4：SupplierDevelopmentProcess：necessityandlifecycle.Theactivitiesdescribedinthisdocumentfortheevaluationofthesoftwarequalitycapabilityareassociatedwiththephasesoftheproductlifecycle,asshowninthefollowingdiagram.Also.HELLAcommunicationpartnersforthesupplierarespecified,d
15、ependingoneachphase：ProductLifeCycle：activitiesandcommunicationQuakyDewto9mentSoftwvQuJy Df*opwtSoftwartQuMJty DevHcpnwntScftweProlHe4bPraHCtHrtUFXrchManQQMiityPre-DevelopcnentPrOdUCt Development卜“。”中I Senes ProductionAfter SalesSupplier EvaluationSuppber DevelopmentSupplier MomioringTechnical Revie
16、wSuppber EscalationAlthough the monitoring of the supplier in the project, is carried out only within the Product Development phase, the Technical Review- activities can continue until the end of the Production series, or, if necessary. After Sales phase.2ISUPPLIERRATING:DETERMINATIONMETHODANDSIGNIF
17、ICANCEDeterminingtheratingofasupplierwillalwaysplayanimportantroleinthecooperationbetweenthesupplierandHELLA.Thisprovidesanoverviewofthesuppliersdevelopment&qualityperformanceandprocesscapability.Theratingofasuppliercanbedetermined：a. Beforetheawardofacontractb. Duringprojectlifecycleofthedevelopmen
18、tprojectc. Duringthesuppliersdevelopmentprocessd. Onevent,atanytimewhenthesituationrequiresit(e.g.severeproblems,highfailurerates)a. BEFORETHEAWARDOFACONTRACTBeforeawardingcontractstoseriesanddevelopmentsuppliersforwhichHELLAdoesnothaveavalidqualityassessmentoftheirsoftwaredevelopmentprocess,asuppli
19、ercapabilityanalysismustbeperformed.ThisanalysistargetsthesoftwaredevelopmentprocessandisperformedduringtheSupplierEvaluationphase.Followingtheevaluationphase,thesupplierwillbecategorizedaninitialHELLAspecificrating(seeChapter3).Thefollowingwillbeconsideredwhenevaluatingthesupplierrating：- Developme
20、ntcommitmentaccordingtoHSDRS,requirements- Supplierself-assessmentAutomotiveSPICE(VDALiSa/SuSA)151- AutomotiveSPICE*AssessmentReport(fromsimilarpreviousprojects)- Potentialanalysisb. DURINGTHEDEVELOPMENTPROJECTTheSupplierMonitoringwillfocusontheprocessesthatwereidentifiedasbeinginscopeoftheprojectat
21、thetimethecontractwasawarded.Dependingonthedurationandcomplexityofthedevelopmentproject,theevaluationmethodswillbedefinedatthebeginningofthecontractaward(seeChapter5).Sinceinthedevelopmentprojecttherearecausalandtemporaldependenciesbetweentheprocesses,thesupplierratingwillbeupdatedduringtheprojectli
22、fecycle,consideringtheresultsoftheevaluations.Thus,thesupplierratingcanbeconfirmed,upgradedordowngraded.Methodsthatmaybeusedtoevaluatethesuppliersrating：- AutomotiveSPICEAssessment- TechnicalReview- QualityEvaluationc. DURINGTHESUPPLIERDEVELOPMENTPROCESSIfasupplierreceivesaProbationratingsubsequentt
23、otheevaluationprocess,itimpliesthatthesupplierhasagreedtofollowaSupplierDevelopmentProcess.Thismeansthatthesupplierundertakestocreateandimplementimprovementmeasurestoeliminatetheweaknessesidentified.ThisSupplierDevelopmentProcessmustbecoordinatedwithHELLAandmonitoredbyqualityresponsibles.Duringthisp
24、rocesstheratingofthesupplierwillbeupdatedaccordingtotheoutcomesoftheprogress.Methodsthatmaybeusedtoevaluatethesuppliersrating：6- Potentialanalysis- AUtoolspossibleusedduringtheDEVELOPMENTPROJECTd. ONEVENT/ATANYTIMEWHENTHESITUATIONREQUIRESITInsomecases,TechnicalReviewcanbeperformedatanystageofproject
25、development.Thisistriggeredbynonconformanceanddeviationsfromthespecificationatdeliverybutcanalsobeperformedasapreventivemeasure.TheresultobtainedafterTechnicalReviewiscategorizedanddisplayedbyacolorcodeindicator(seeChapter5).If,followingtheTechnicalReview,indicationsofnon-compliancecausedbythesuppli
26、erareidentifiedandthesearenotremediedwithinthetimeframeagreedwithHELLA,thesuppliersratingwillbedowngraded.TheratingofthesupplierssoftwarequalitycapabilitycanbeA,B,mB2,CworP.Thefollowingtableexplainsthecorrelationbetweentheratingbasedontheprocesscapabilitylevelsandtheawardingofacontract：SUPLIERRATING
27、DEMANDSONTHEPROCESSCAPABILITY1.EVELCLASSIFICATIONCONSEQUENCEAAllprocessesreachProcessCapabilityLevel3ThesupplierperformsatoptimumqualityFollowingtheevaluation,thecapabilityofthesuppliersprocessesprovedtobeoptimal.B1AllprocessesreachatleastProcessCapabilityLevel2Thesuppliermeetspartiallythequalitydem
28、andsTheevaluationdoesnotrevealanymajorweaknessesinthesuppliersprocessescapability,but(herearegapsassociatedWiththedefinedsetofstandardprocessesatorganizationslevel.B2AllprocsssreachatleastProcessCapabilityLevel1ThesuppliermeetsconditionallythequalitydemandsSupplierevaluationidentifiesprocessqualityw
29、eaknessesinoneormoreprocesses.Theseweaknessesrepresentapotentialrisktotheachievementofproductquality.Therefore,additionalcomplementaryimprovementmeasuresarerequiredtomitigatesuchpotentialrisks.Ifthisratingresultsfromthesupplierevaluationphase,thesuppliermustundertakeadevelopmentprocessinordertobeawa
30、rdedacontract.CAthastoneprocessh”ProcessCapabilityLevelOThesupplierisnotabletomeetthequalitydemandsSignificantweaknessesinprocessqualityareidentifiedinoneormoreprocesses.1. Iftheresultsoftheevaluationareavailablefromthesuppliersevaluationphase,thesupplierwillonlybeawardedacontractafteranewre-evaluat
31、ion(atintervalsofatleastoneyear)inwhichitdemonstratestheimprovementoftheprocessescapability.2. IftheCratingistheresultofthesuppliermonitoringwithinthedevelopmentproject(aratingdowngrade),thenthesuppliercarriesthepreviouslydefinedcontractualconsequences(Chapter6).Animprovementprogrammustbeimplemented
32、immediatelybythesuppliertoachievetherequiredprocesscapability.ThisprogramwillbemonitoredbyHELLAandare-evaluationwillbescheduled.Shouldtheresultsofthisre-evaluationalsorevealaCratingforthesupplier,thenthesupplierwillnolongerbecommissionedinthefuture.P-Probationrating：thsupplircanbusdconditionallyThis
33、ratingcanonlybeassignedasaresultofthesuppliersevaluationphase.TheratingP,reflectsthefactthatweaknesseshavebeenidentifiedinrelationtothedevelopmentprocesses.IfHELLAconsidersthatthesupplierhaskeycompetenciesandalsohasthepotentialtoimproveil$processes,thesupplierwillbeofferedtoundertakeadevelopmentproc
34、ess.Onlysuppliersthatundertakeadevelopmentprocessreceivethisratingandcanbeawardedacontract.Table1：CriteriafortheratingsbasedonprocesscapabilitylevelsTheratingvalueisnotonlyinfluencedbythecapabilityoftheprocessesaccordingtoASPICE.TheinitialsupplierratingisalsorelatedtothesuppliersacceptanceoftheHSDRS
35、requirements.Dependingonthecomplianceratiothesupplierevaluationmightbecanceled,andsupplierCratingassignedaccordingly.Moreover,intheSUPPLIERMONITORINGphase,thesuppliersperformanceintheprojectistakenintoaccountwhendeterminingthesupplierrating.3ISUPPLIEREVALUATION:QUALITYCRITERIAFORSUPPLIERNOMINATIONBe
36、foresuccessfullyawardingacontracttoasupplier,HELLAwillensurethatthesuppliermeetsthenecessaryqualityrequirementstosuccessfullyperformtheassignedfuturetasks.Theanalysisistargetedonprocessescapability.Ifrequired,additionalassessmentswillalsobeconductedtoidentifyfunctionalsafetyandcybersecuritycharacter
37、istics.3.1 SUPPLIERCAPABILITYANALYSISTheprocesscapabilitywillbedeterminedasanoutcomebythefollowingactivities：1. thesupplierwillcommittocarryoutthedevelopmentinaccordancewiththerequirementsofHSDRS.2. thesupplierwillconductaself-evaluation(Supplierself-assessmentAutomotiveSPICE：SuSA)thatshouldbebasedo
38、narecentAutomotiveSPICEassessmentandacurrentjudgmentfortherequesteddevelopment.SuSAcanbedonebythesupplierfordevelopingprojects,orforprojectsalreadyinseriesproduction.Ifnoofficialassessmentisavailable,thesoftwareevaluationscarriedoutintherespectiveprojectsbytheprojectqualityassurancedepartmentinaccor
39、dancewithAutomotiveSPiCEcanserveasabasisforSuSA.3. thesuppliermustbeabletopresentavalidreport,concerninganASPICEassessment,issuedbyanaccreditedcertifyingcompany(3rdpartyaudit).Thisreportmustnotbeolderthantwoyears.4. Iftheoutcomesofthepreviousthreepointsdonotprovideaconclusivepictureofthesupplierspro
40、cessescapability,thePotentialAnalysisisusedasanadditionalqualificationtool.ThePotentialAnalysiswillfocusonevaluatingsupplierexperiencefromsimilarprojectsandthecapabilityofcoresoftwaredevelopmentprocesses.3.2 POTENTIALANALYSISThepotentialanalysisfocusesontheanalysisofthecoreprocesscapabilityaccording
41、toAutomotiveSPICE,namely：-SupportingProcessGroup： QualityAssurance ConfigurationManagement ProblemResolutionManagementandChangeRequestManagement ManagementandAcquisitionProcessGroup： ProjectManagement RiskManagement(ifapplicable) SupplierMonitoring(ifapplicable) SystemandSoftwareEngineeringProcessGr
42、oup： SoftwareRequirementsAnalysisSystemRequirementsAnalysis SoftwareArchitecturalDesignSystemArchitecturalDesign SoftwareDetailedDesignandUnitConstructionSystemIntegrationandIntegrationTest SoftwareUnitVerificationSystemQualificationTest SoftwareIntegrationandIntegrationTest SoftwareQualificationTes
43、tThepotentialanalysisisconductedbyHELLAassessorsatthesuppliersdevelopmentsiteor.inspecialcases,viaonlinevideoconference.Thedurationofapotentialanalysiscanbeamaximumofthreedaysifconductedonsite.Ifconductedonline,thedurationmayvary.Acommondatefortheperformingofthepotentialanalysisistobeagreedbetweenth
44、esupplierandHELLA.Inordertoavoiddelaysofthecontractawardprocess,thepotentialanalysismustbeacceptedwithinthenexttwoweeksfromthedecisiononitsnecessity.Non-acceptancemayresultinterminatingthecooperationwiththesupplierandassigningittotheCrating.3.3SUPPLIERINITIALRATING:RELEVANCEANDVALIDITYAftertheevalua
45、tionphase,thesuppliermayreceiveoneofthefollowingratings,dependingonthelevelofcapability： A-thesupplierperformsatoptimumquality BI-thesuppliermeetspartiallythequalitydemands B2-thesuppliermeetsconditionallythequalitydemands C-thesupplierisnotabletomeetthequalitydemands P-thesuppliercanbeusedcondition
46、allyTheratingofasupplierreceivedasaresultoftheevaluationphasedoesnotremainvalidduringthedevelopmentproject.Itcanberetained,upgradedordowngradeddependingontheoutcomeoftheprocesscapabilitylevels(seeChapter5).ThesupplierswhohavereceivedtheB2orPratingaftertheevaluationphasewillnotbeawardedacontract,ifth
47、erecognitionofthetargetagreementandthecoordinationofthedevelopmentprocessdonottakeplacebeforetheawarddecisionoratthelatestsixweeksafterthequalificationresultisannounced.Asexplainedabove(Table1),asupplierthathasreceivedaBIratingcanbeawardedacorrespondingprojectofitsprocesscapabilitylevels.Onlyifthesupplieracceptsatargetagreementbasedonanagreementofthedevelopmentprogram,thesuppliercanbeassignedwithaprojectthatexceedsthecapabilityofhisprocesses.4 ISUPPLIERDEVELOPMENTPROCESS:NECESSITYANDLIFECYCLESupplierDevelopmentProcessprovidesanarrayofapproachesforidentifyingnon-compliantsuppliersandi
