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1、潜在供应商评估指南评估范A-Management管理管控B-TechnologyandDevelopment技术与开发C-Quality质量D一Production生产E-Engineering(ProductandProcess)工程(产品和过程)F-1.ogistics/Supply物流与供应G-Sub-supplierManagement分供商管理管控H-CostManagement成本管理管控ScoringGuide打分指南TeamevaluationmustberecordedintoExcelfile.Input.mentsonCOMMENTSpage.团队评价必须用EXCel文件
2、记录，在注释页上输入注释。PointsColorDefinitionEffectonDCprocesses在DC流程颜色表示的定义：0redSupplierdemonstratesneitheradocumentedprocess/procedurenoranappliedpractice.O分红色供应商示范既无文件化流程/程序，又无应用的实例Processwillcertainlycauseproductfailureand/orunsatisfactory.municationwiththecustomer过程肯定会发生产品缺陷和招致顾客抱怨。1 redDocumentedprocess/
3、procedureexistsbutisin.pleteornotfullyimplemented.1分红色有文件化流程/程序，但不完善或没有完全的贯彻。Processwillprobablycauseproductfailureand/orunsatisfactory.municationwiththecustomer过程大概会发生产品缺陷和招致顾客抱怨。2 greenProcess/procedureis.pletelydocumentedandacceptablyimplemented.2分绿色流程/程序是完整的并备有证明文件，贯彻情况可以接受。ProcessW川probablynotc
4、auseanyproductfailureand/orunsatisfactory.municationwiththecustomer过程大概不会发生产品缺陷和招致顾客抱怨。3 greenA.pletelydocumentedprocess/procedureisfullyimplementedandmeetsminimumrequirements.3分绿色具有完整的备有证明文件流程/程序，并得到完全地贯彻。Accordingtotheevaluationteamsexpertisetheprocesswillnotcauseanyproductfailureand/orunsatisfact
5、ory.municationwiththecustomer依照评估团队专家的意见，过程不会发生产品缺陷和顾客抱怨。N/AgreenN/A项绿色Theevaluationteamagreesthatthisquestionshouldnotbescored.EnterNAintotheScoreboxandexplainreasonsonCOMMENTSpage.评估团队同意不记分的这些问题，记分箱内输进NA,并在注释页解释原因。Questionisnotapplicableforthisparticular.modityprocess对于特殊的商品/过程，问题不适用。NoteTheteammu
6、streachaconsensusoneachquestionscore.注意：每一项问题的打分，团队必须达成一致意见。A-Management/管理管控Comments:注解：TheManagement(e.g.BoardofManagement,PlantManagement,SectionManagement)developsthequalitypolicyforthe.pany,definesitand.mitsallareasandlevelstoit.Thisallowsspecificqualitygoalsandalsoaqualitysystem(Qsystem)tobeag
7、reedupon.Qualitymustberegardedasanoverallmanagementtask.Themanagementmustconcernitselfwiththefollowingsubjects:提交并详细说明所有范围、级别的公司经营(例如：管理管控部门、工厂管理管控、相关项目管理管控)发展的质量方针。允许已经同意的特殊目标和质量体系。质量必须当作一项全面的经营任务。经营必须涉及它自身具有的如下题目： BusinessPlan*商业相关计划 Comparisonofinternal&externalperformancedata国内外性能资料对照 Businessre
8、sults商业成果 Employeesatisfaction员工满意 Customersatisfaction客户满意,Managemendescribestheorganizationalentityinthe.panythatisresponsibleforprofitandloss.管理管控层描述在公司内负费利润和消耗的组织实体。Remark:*=Businessplanmeans:localplantperformancetargets注，商业相关计划意味着：当地的工厂执行目标ChecklistOyezVjew:评审清单总览1 Havegoalsbeendefinedandarethe
9、yconsistentlybeingfollowed?是否制定目标，并且始终遵循？1aDoesthesupplierhaveprocesstoupdatetheirbusinessPlan?供应商是否有更新商业相关计划的流程？1bAreobjectivesdevelopedfromthebusinessplan?所有目标是否都源于商业相关计划？2 Isthereaprocessformanagementreview?是否有管理管控评审流程？2aAreobjectivesdefinedandcontrolledonalllevels?是否界定和控制所有等级的目标？2bDoesthesupplie
10、rperformregularlyscheduledqualityauditsinternally?供应商是否实施定期的内部质量评审？2cDopreventiveandreactivemeasuresderivefromthisevaluation?是否有针对评审（结果）的纠正和预防措施？3 Isthereaprocessforevaluatingthecapabilityoftheestablishedresources（employees,equipment,methods,material）?是否有流程来评估已经建立的资源能力（如人员、设备、方法和材料）？3aDoestheorganiz
11、ationidentifyandallocateappropriateresourcesforincreaseofcustomersatisfaction?为提高顾客满意度，组织是否识别和分配适当的资源？4 Isthereaprocessforthemanagementofemployeesatisfactionwithsuitablemethods?是否有合适的方法来管理管控员工满意度的流程？4aDoesthesupplierhaveaprocessforqualityawareness?供应商是否有关于（提高）质量意识的流程？4bDoesthesupplierpromoteanymotiv
12、ationalactivity（e.g.smallgroupactivity）toassureandimprovethequality?供应商是否推行员工激励活动（例：小组活动）以保证和改善质信？5 Doesatrainingprogramexistwhichsupportsachievingthescopeofbusinessandfulfillmentofcustomerrequirements?是否有支持完成商业经营范围和履行顾客需求的培训相关计划？5aDoesthesupplierhavedocumentedtraininganddevelopmentprogramsforitsper
13、sonnel?供应商是否有针对员工的书面化的培训和开发相关计划？5bIndividualTraining:doesthetrainingprogramfittothejobspecifications?个人培训，培训相关计划是否合适于岗位说明？5cWhatkindsofinformationdotheemployeesgetaboutcustomerrequirementsandaboutachievementofobjectives?在顾客需求和目标绩效方面，员工得到了哪些信息？A1Havegoalsbeendefinedandaretheyconsistentlybeingfollowed
14、?是否制定目标，并且始终遵循？Comments:注解：Goalsarespecificationsforproducts,processes,operationsandservicesdefinedforalllevels.Theseobjectivesarederivedfromcustomerrequirements,the.petitivesituation,thelegalenvironmentandinternalrequirementsaswellasadherencetothezerodefectstrategy目标是.对于产品、过程、操作和所有级别服务界定的规范。这些目标源于顾
15、客的要求、竞争的位置、法定的环境、国内需求以及坚持零缺陷战略。Examples: ppm-data,PPm数据 nonconformancedata,不合格品数据 qualitycosts,质量成本A1aDoesthesupplierhaveaprocesstoupdatetheirbusinessplan?供应商是否有更新商业相关计划的流程？Comments:注解： At,businessplan*isadocumentwith.pany-specific1strategicprojectsandgoalstobefulfilledorachievedinadefinedperiod.商业相
16、关计划是一种文件，含有公司特定在某一时期要实现或达到的战略性相关计划和目标。 Abusinessplanisacontrolleddocument商业相关计划是一个受控文件。Examples:例如： writtenoperatingsystemprocess,书面的运行系统流程 procedureorpractice程序或惯例A1bAreobjectivesdevelopedfromthebusinessplan?所有目标是否都源于商业相关计划？Comments:注解：ObjectivesshouldbefixedinawaytoachievefulfillmentofBusinessplan
17、.确定目标以完成商业相关计划Examples:例如：a) Corporate-wideobjectives公司范围的目标 Improvingmarketshare改进市场份额 Continuousqualityimprovement质量持续改进b) Product-relatedobjectives同产品有关的目标 Scrap-Zfailurerates废品/故障率 deliveryquality(ppm)交付质(PPm) Processcapabilityimprovement(Cpk,Ppk)改进过程能力(Cpk,Ppk) Reliabilityimprovement改进可靠性 Envir
18、onmentaltolerance.环境的忍受力c) Customer-relatedobjectives与顾客有关的目标 Shorteningoforderprocessingtime(inquiries,orders)(differenceindays)缩短定单处理时间(询价、定购)(以天区分) Improvementofcustomersatisfaction(reductionofthenumberofcustomer.plaintschange%)改进顽客满意度(减少顾客抱怨的数量变化率%) Reductioninthereactiontimeintheeventof.plaints
19、(differenceindays)在抱怨事件方面减少反应时间(以天区分) Improvingdeliveryreliability(on-timeperformance).改善交付可靠性(准时履行)d) Generalobjectives总体目标 Costreduction减少成本 Advancedqualityplanning先期质量策划 Increasingemployeesatisfaction不断增加的员工满意度 Monitoringtheeffectivenessofcorrectiveactions监测纠正措施的效果 QualitysystemupgradefromISO9001
20、toISO/TS16949质量体系从ISO9001升级到ISO/TS16949 FurtherdevelopmenttowardsTQM1EQAetc.更进一步地向TQM,EQA等发展e) Productionrelated与生产有关的 ppm-data,PPM nonconformancedata,不合格品数据 qualitycosts,质量成本 absenteeism,缺勤率A2Isthereaprocessformanagementreview?是否有管理管控评审流程？Comments:注解：Companymanagementmustperiodically(atleastonceeac
21、hyear)ensurethattheestablishedqualitysystem(withallelements)iseffectiveandmeetstheneedsoftheorganization.Theaimofthisassessmentistocontinuouslyoptimizeandadapttochangedconditions(market,technologyetc.).公司管理管控层必须定期的进行管理管控评审(每年至少一次)，确保已制定的质量体系(所有元素)是有效的，并满足组织要求。预定的目标要不断优化以适应市场、技术条件的变化。A2aAreobjectives
22、definedandcontrolledonalllevels?是否界定和控制所有等级的目标？Comments:注解：Objectivesmustbedevelopedandfolloweduponalllevelsfromtopmanagementtotheshopfloor.目标必须从最高管理管控层到车间现场各个级别上展开，并且得到遵循。Examples:举例：GoalsZobjectives.目标/目的a) Corporate-wideobjectives公司总体目标 Improvingmarketshare改善市场份额 Continuousqualityimprovement质量持续改
23、进b) Product-relatedobjectives与产品相关的目标 Scrap-Zfailurerates废品/故障率 Supplierdeliveryquality(ppm)供应商交货质量PPm Processcapabilityimprovement(Cpk,Ppk)过程能力改进(Cpk5Ppk) Reliabilityimprovement改进可靠性 Environmentaltolerance.环境忍受力c) Customer-relatedobjectives与顾客相关的目标 Shorteningoforderprocessingtime(inquiries,orders)(
24、differenceindaysorhours)缩短订单处理时间(询价、定购)(以天或小时区分) Improvementofcustomersatisfaction(reductionofthenumberofcustomer.plaintschange%)改善顾客满意度(减少顾客抱怨数量的变化率) Reductioninthereactiontimeintheeventof.plaints(differenceindaysorhours)减少顽客抱怨事件的反应时间(以天或小时区分)。 Improvingdeliveryreliability(on-timeperformance).改进交付可
25、靠性(准时履行)d) Generalobjectives总体目标 Costreduction降低成本 Advancedqualityplanning先期质量策划 Increasingemployeesatisfaction增进员工满意度 Monitoringtheeffectivenessofcorrectiveactions监测纠正措施的有效性 QualitysystemupgradefromISO9001toISO/TS16949质量体系从ISo9001升级到ISO/TS16949 FurtherdevelopmenttowardsTQM,EQA,MBAetc.进一步朝TQM,EQA,MB
26、A等发展Managementreview:管理管控评审:Thereviewcanbedonebygatheringandevaluatingthefollowinginformation通过收集和评估下列的信息来完成评审 Qualitystatusreport质量状态报告 Regularlyscheduledqualitymeetings定期的质量会议 Qualityindiceswithrespecttoobjectives与目标相关的质量指标 Internalqualityauditreportswithderivedmeasures来源于测髭的内部质审核报告 Statusofthecon
27、tinuousimprovementprocess持续改进过程的状况 Resultsofproductandprocessanalysiswithcorrectiveactions产品或过程采用分析和纠正措施的成效 Reportsoncustomersatisfaction顾客满意度的报告A2bDoesthesupplierperformsregularlyscheduledqualityauditsinternally?供应商是否实施定期的内部质量审核？Comments:注解： Doesthemanagementprovideappropriateresourcesforinternalau
28、dits(system,process,andproduct)?管理管控层是否为内部审核(体系、过程、产品)提供了适当的资源？ Howareresultsofinternalauditsincludedintothemanagementreview?内审的结果如何被纳入管理管控评审Examples:例如： Supplieraudits,供应商审核 internalaudits（system,layeredprocess,product）内审（体系、分层的过程、产品）A2cDopreventiveandreactivemeasuresderivefromthisevaluation?是否有针对评
29、审（结果）的预防和纠正措施？Comments:注解： Theresponsibilityandauthorityfororganizationofcorrectiveactionsmustbedefined.必须确定纠正措施组织的职责和职权 Responsibilitiesmustbedefinedforthecoordination,reportingandmonitoringofcorrectiveactions.对于协调、报告和纠正措施的监控必须要确定职责 Monitoringcoversboththecarryingoutofremedialmeasuresandtheinspecti
30、onoftheireffectiveness.监测包括补救措施的输出和成效的检验Examples:例如： rootcauseanalysisandidentification根本原因分析和证明 Determinationofmeasuresandresponsibilities确定措施和责任人 informingtheaffectedandresponsibledepartments提供情报的、受到影响的和有责任的部门 Determinationofmonitoringmechanisms.确定监测机制A3Isthereaprocessforevaluatingthecapabilityoft
31、heestablishedresources（employees,equipment,methods,material）?是否有流程来评估已经建立的（如人员、设备、方法和材料）资源能力Comments:注解：.sothatnecessaryprocessesworkeffectively.Themanagementhasthetaskofprovidingthefinancialandstaffresourcesforfulfillingtherequirements.管理管控层有责任提供履行该流程中所需的资金和人力资源，以便于必要的流程能够有效地进行。Examples:例如： Qualifi
32、edstaffwithtask-relatedcapabilitiesformanagement,process-orientation,implementationandinspectionactivities(includingprojectmanagement)具备管理管控、过程开发、执行和检查(包括相关项目的管理管控)相关工作能力的资深员工。 technicalequipmentforproductdevelopmentandmanufacture作为产品开发和制造的技术装备 Computersupport,e.g.fordataanalysis,graphicdisplays,pro
33、cesscontrol,statistics,qualityplans作为数据分析、绘图显示、过程控制、统计、质量策划的计算机支持A3aDoestheorganizationidentifiesandallocatesappropriateresourcesforincreaseofcustomersatisfaction?为了提高顾客满意度，组织是否确定和分配了适当的资源？Comments:注解： Isthereaprocessorprocedureforidentificationandallocationofresources?是否有确定和分配资源的一个流程或程序？ Doesthesup
34、plierhaveadequatebuildings,facilitiesandequipmentforproducingpartsthatwouldsatisfythequalityrequirementsofthecarmanufacturers)?对于是否能生产出满足车辆制造商质量要求的零件，取决于该供应商是否具备充足的厂房，设备和装备？ Arethededicatedresourcesqualifiedfortheirtasks?投入的资源是否能够完成任务？Examples:例如： Howandwhenareresourcesplanned?什么时间，如何相关计划资源？ Howaret
35、heplansreleased?如何发放相关计划？ Howdoyoumakesurethattheestablishedresourcesfulfillthecustomerrequirements?如何确保已制定的资源能够满足客户的要求？PlanedEquipments,machines,tools,humans,methods,material,suppliedparts,suppliers.相关计划好的设备，机器，工具，人员，方法，材料，供应零件和供应商 Qualifiedstaffwithtask-relatedcapabilitiesformanagement,process-ori
36、entation,implementationandinspectionactivities(includingprojectmanagement)具备管理管控、过程开发、执行和检查(包括相关项目的管理管控)相关工作能力的资深员工。 technicalequipmentforproductdevelopmentandmanufacture作为产品开发和制造的技术装备 Computersupport,e.g.fordataanalysis,graphicdisplays,processcontrol,statistics,qualityplans.作为数据分析、绘图显示、过程控制、统计、质量策划
37、的计算机支持A4ISthereaprocessforthemanagementofemployeesatisfactionwithsuitablemethods?是否有管理管控员工满意度的流程及合适的方法?Comments:注解：Isemployeesatisfactionamanagementprinciple?Isemployeesatisfactionmaintained?员工的满意度是否作为一项管理管控原则？是否保持员工满意？Examples:举例： Workingconditions,worklocation,environment,equipment工作条件，工作场所，环境及设备
38、Healthandsafetymeasures健康和安全保障措施 Communicationonanindividualand.panywidelevel员工个人和公司范围各级别进行j沟通 Employeeperformanceevaluation,agreedgoals,careerplanning员工的业绩评估，共同目标，职业相关计划 Involvementinqualitymatters参与质量活动 Systemforrecognizingandrewardingperformance认可和奖励成绩的体系 Jobsecurity工作安全Furtherindicatorscanbe:可更进
39、一步指示: Absenteeism缺勤率 Personnelturnover人员流动 Useof.panyfacilities公司设施的使用A4aDoesthesupplierhaveaprocesstoimprovequalityawareness?供应商是否有关于（提高）质量意识的流程？Comments:注解： Awrittenproceduredefiningthequalityawareness.明确质量意识的书面程序 Domeasuresforimprovementofqualityawarenessandmoraleexist?是否有提高质量意识和士气的措旅？ Whichmeasu
40、rablesindicateemployeesatisfaction?那种测试能够说明员工的满意度？Examples:例如： Improvementsuggestions改进建议 Qualitycircles质量循环 Zerodefectprograms零缺陷相关计划 Postercampaigns,.petitions活动海报，竞赛 Training,informationmeetings培训，信息会议 Awards奖励 Workshops.车间A4bDoesthesupplierpromoteanymotivationalactivity（e.g.smallgroupactivity）to
41、assureandimprovethequality?供应商是否推行员工激励活动（例：小组活动）以保证和改善产品质量？Comments:注解：Thequalityandperformancecapabilitiesofa.panyarenotonlydependentonthetechnicalandorganizationalcapabilitiesandthebusinessresources,butfarmoresoonthequalificationandmotivationofemployeestoperformwell.一个公司的质量和业绩的能力不但要依靠技术，组织能力和商业资源，
42、还需要依靠大量有资格、有抱负的员工来完成任务。Examples:举例： Documentedteamactivities,文件化的团队活动 Meetingminutes,会议记录 ImplementationPlans,执行相关计划 QualityCircles质量循环A5Doesatrainingprogramexistwhichsupportsachievingthescopeofbusinessandfulfillmentofcustomerrequirements?是否有支持完成商业经营范围和履行顾客需求的培训相关计划?Comments:注解：uTrainingprogram*mean
43、sthedeterminationoftheentiretrainingneedsandappropriateactionsinallareasofthe.pany.“培训相关计划”是指在公司所有范围内确定完整地的培训需求和安排适当的培训活动A5aDoesthesupplierhavedocumentedtraininganddevelopmentprogramsforitspersonnel?供应商是否有针对员工的书面的培训和开发相关计划？Comments:注解： Allemployeesatalllevelswhocarryoutwork,whichaffectsquality,mustb
44、eincluded.Requirementprofilesmustbedefinedonafunction-relatedbasis.各个级别的全体员工，凡是有可能影响到质量的，都必须包含在需要培训的名单之内。必须要在与实际职能相关的基础之上，制定该希求大纲。 Thetrainingandfurthertrainingactivitiesmustbesummarizedonanindividualbasis.必须在个人的基础上对培训和进一步的培训进行概括和总结。 Thesummaryshouldclearlyshowimplementedandstill-opentrainingmeasure
45、s,andthelevelofachievementmustbeindicated.总结应该明确展示已完成和仍未完成的培训数量，必须说明达到的水平。 Thetrainingprogramen.passesallinternalandexternaltrainingactivitiesanditseffectivenessshouldbeexaminedperiodically.这些培训相关项目涵盖了内部、外部所有的培训活动，并且需要定期检查培训的实效Examples:举例： Grades,certificatesorconfirmationofparticipationmaybeusedasm
46、eansofdemonstratingparticipation可采用评级，证书或参与者确认等作为论证方法。 Trainingprocedure,Trainingplans培训程序，培训相关计划 Trainingschedulesfornewhires新雇员的培训进度表 Trainingscheduleforchangeofprocessesandtechnology过程和技术变更的培训进度表 Trainingmetrics,trainingrecords培训奖励、培训纪录A5bIndividualTraining:doesthetrainingprogramfittothejobspecifications?个人培训；培训相关计划是否合适于岗位说明？Comments:注解： Howaretrainingsplanned?培训是如何策划的？ Doexecutivemanagementandtopmanagementtakepartinthetrainingprogram?行政管理管控层和最高管理管控层参加培训吗？ Onwhichbasisdoyoudetectneedsfortrainingandqualificationmeasures?以什么为基础探测培训和资格测量的需求？
