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1、Business English,1.1 Ways of working,1.2 Making contacts,Module 1 Business topic,Vocabulary,Listening,Speaking,Different ways of working,A mini-presentation,Reading,How to job-share,Working from home,1.1 Ways of working,Vocabulary,Different ways of working 1. How do you study most effectively? By wo
2、rking,* at the same time every day/ at different times of the day?* early in the morning/ late at night?* on your own/ with others?* at home/ at your place of study (school or college)?,2. Match these ways of working 1-8 to definitions A-I. Do you work in any of these ways?,0 freelance1 teleworking2
3、 job-sharing3 shift-work4 part-time5 temping6 consultancy7 flexitime8 hot-desking,A You work during different parts of the day (eg. nights).B You sell your work or services to a number of different companies.C You work for different companies for a short time without a permanent contract.D You work
4、a number of hours per week or month but you decide when you start or finish.E You dont have a permanent place or office to work at, but you find a place to work when you arrive.F You work for a company from home via email, phone or the Internet.G You only work for some of the week (not full-time).H
5、You do your job for part of the week and another person does it for the other part.I You arent employed by a company, but are paid to give specialist advice.,3. Work in pairs. Think of some advantages or disadvantages for each way of working in exercise 2.,BACK,4. Read about job-sharing. Write these
6、 headings into each paragraph.,Get organized,Set your limits,Put pen to paper,Two become one,Open your mind,Plan for disaster,Find the perfect partner,Dont feel guilty,How to job-share Wouldnt it be nice if the working week finished on Wednesday? With a job-share it can. Heres the essential guide to
7、 making it work. (0) Find the perfect partner. Find someone you like. Be prepared to communicate and share credit and blame, says Carol Savage, the managing director of Flexecutive, a flexible working consultancy. (1) _ Bosses should consider requests for flexible working from employees with childre
8、n under six. So embrace the benefits: Twice as much experience, skills, brainpower and energy, Savage says. (2) _ Always discuss the worst-case scenarios. When Margaret Mills, a teacher, lost her job-share partner because of a family illness, a return to full-time work seemed inevitable. We had been
9、 over-optimistic. I did manage to find someone else who fitted in with me, but I was very lucky.,Reading,Open your mind,Plan for disaster,(3) _Plan the system for handing work over carefully and play to each others different strengths. Delegate the workload according to each others particular skills
10、 and qualities.(4) _Manager should clarify what they expect in terms of hours, availability and results, and employees should manage their employers expectations. Sue Osborn, a job-sharer for 21 years, says, Were often asked to do five-day weeks. Eventually you just have to say no.(5) _Agree in writ
11、ing arrangements for holidays, parental leave, retirement, etc. everyone should know where they stand from the beginning.(6) _Do not work until 1am at home to make up for not being in the office every day.(7) _Clients may not like having to deal with two people working closely together. As Savage sa
12、ys: A job-share should be like a marriage- one voice, one unit.,BACK,Get organized,Set your limits,Put pen to paper,Dont feel guilty,Two become one,Listening,1.You will hear a woman called Michela talking about working from home. 1) What does she say is important when working from home?,2) What does
13、 she think are some of the advantages and disadvantages of this way of working?,Have a timetable and stick to it.,Advantages: - you spend more time with the children- more flexibility- the company saves money on office space no commutingDisadvantages: sometimes you work in the evening you miss peopl
14、e and office news,2 Listen again and answer the following. 1) Complete the notes about Michelas typical day.,7:00 get up, get the kids ready8:30 9:00 12:00 14:30 ,take kids to school,start work,have lunch,finish work,2) How long has she been with her current employer? How long has she been home-work
15、ing?,Shes been with her current employer since she left school, but shes been home-working for five years.,3) Is she doing anything different from normal this week?,Shes going to the office every day to meet visitors.,BACK,Listening script I=Interviewer M=MichelaI: OK, Michela. You work from home no
16、w. Can you tell me about a typical day?M: Sure, I always get up around seven and the first thing I do is get the kids ready for school. I take them at eight thirty and then I always start work at home.I: Do you ever have a day where you decide to have the morning off and start work later?M: No, you
17、cant do that. Its important with home-working to have a timetable and stick to it. If you end up watching TV or doing the cleaning then it isnt for you. So I have lunch at twelve and finish work at two thirty to get the children.I: Was that why you gave up you office job?M: Yes, I wanted to spend mo
18、re time with the children. It gives me more flexibility. Sometimes I need to work in the evening but usually it isnt a problem.I: So how long have you been doing this kind of work?M: For about five years. Ive been with the same company since I left school, but with the Internet and technology its ea
19、sy now to be at home.I: So your employer doesnt mind.,M: No. It means the company saves money on office space and as long as I get the work done, theyre happy. Sometimes I still go into work to meet clients and so on. For example, Im going in nearly every day this week because we have visitors from
20、another company and I cant really invite them over to my house. Besides, its nice to go in every so often. I like to see people and catch up on the gossip and the news with my colleagues. I miss that side of going into work every day.I: Is there anything else you miss?M: Ermm. No, not really. And Il
21、l tell you what I really dont miss and thats having to spend two hours commuting on the bus and train every day,Speaking,A mini-presentation,A: What is important when ?Job-sharing Find someone you like. Organize and plan how you share the work.,B: What is important when?Working from home Set up an o
22、ffice space in the house. Plan your working hours and your breaks.,back,1.2 Making contacts,Developing a conversation,Vocabulary,Reading,Listening,Speaking,Lifes all about making connections,Starting a conversation,Job responsibilities,Writing,Business correspondence,Vocabulary,Job responsibilities
23、Tell your partner about your job. Use these expressions and choose the correct preposition.,I work of/ for/ about Im involved in/ of/ forIm responsible for/ of/ about I deal for/ with/ ofI usually report up/ at/ to Im in charge for/ of/ toI specialize about/ in/ for,Home,Reading,Lifes all about maki
24、ng connectionsRead the article below about some new networking groups specifically for businesswomen. Choose the best word A, B or C to fill the gaps 1-10.1. A. attending B. going C. meeting 2. A. ideas B. sugar C. money3. A. department B. company C. group 4. A. work B. charge C. responsible5. A. to
25、 B. in C. about,To you, networking might mean (1)_ a conference or trade fair event to meet new clients or partners. Or it could be the coffee break at work where you share (2)_ with colleagues in other departments. But nowadays networking has become an event in itself. For example, Pricewaterhouse
26、Coopers offer its female staff a formal networking (3)_ called PwCwomen. With 900 members, it organizes events ranging from informal drinks evenings to coaching events. Tina Hallet, who is (4)_ for the group, says that she got involved (5)_ networking,6. A. run B. control C. produce 7. A. speak B. k
27、now C. be 8. A. do B. see C. make 9. A. socializing B. work C. extra 10. A. talk B. with C. success,Because Id got to a reasonably senior level and I wanted to help other people to maximize their potential. You dont have to be senior to (6)_ a network though. Vicky Wood and Sally Hopkins had the ide
28、a for the City Girls Network when they first moved into Londons corporate world and wondered how to get to (7)_ other women. We couldnt find anything for people with no experience. So we thought wed start our own. From twelve friends meeting regularly, it rapidly grew to 250 members from many differ
29、ent organizations. Its a great way to (8)_ useful contacts and bring in potential business. Fiona Clutterbuck is co-chair of a network for the bank ABN AMRO. Women tend to think of networking as (9)_ and give it low priority. but given the chance, women will network as the banks last speed networkin
30、g event demonstrated. With over100 women and men, it was a great (10)_. It is amazing how many people you get to meet from different parts of the organization.,Listening,Starting a conversation,Listen to four people starting conversations. In each conversation decide where the speakers are making co
31、ntact.Conversation 1:_ A. At a conferenceConversation 2:_ B. Over dinnerConversation 3:_ C. In someones officeConversation 4:_ D. On a training course,C,A,D,B,Match the expressions on the left to the responses on the right.,0. Id like to introduce you to Mark.1. Nice to meet you at last.2. Do you tw
32、o know each other already?3. Would you like a coffee?4. So have you enjoyed this morning?5. Is this your first time at one of these events?6. May I join you?7. Youre a colleague of Martin Obach, arent you?8. How do you know him?9. How many children do you have?10. Have you always lived in Lille?11.
33、I know your company is looking for a partner on this Thai project.,A. Yes, it is. And you?B. Hello, Marek. How do you do?C. Thanks.D. Pleased to meet you too.E. Sure.F. Two. Twins.G. Yes, most of my life.H. Yes. Is that something you might be interested in ?I. Well, weve spoken on the phone a few ti
34、mes.J. Yes, it was very interesting.K. Thats right. He works in our Barcelona office.L. We were both at Elcotil together.,SpeakingDeveloping a conversation,Work as a class or in large groups. You are at a networking event, so stand up and walk around. Meet one person and have the conversation below.
35、 At the end, move on to a new person.,greet the other person,introduce yourself,talk about the event,describe your job,talk about where you come from,find a reason for doing business in the future,introduce your partner to someone else,meet another person,Writing,Business correspondence,备忘录（memo)，电子
36、邮件（email），普通信件（letter）和便条（post-it note）备忘录：是商务信函中的一种，主要用于公司内部对公司的职员、部门通报信息，如会议安排、情况报告、问题处理等。在英语中称之为interoffice memorandum，其复数为memoranda，简称memo。除了可以采用书面形式之外，备忘录也可以通过email发出。英文备忘录的一般格式如下：Body即内容是备忘录的主要部分，写作应该力求简明、确切。首先应直入主题，列出最重要的信息，然后可以具体说明事由、情况，提出意见和建议等，最后可以根据具体情况或重申主题或表示医院或感谢。需要指出的是，备忘录得末尾不需要签名。,To
37、:From: Date:Subject:Body,1. Read the correspondence on Evelyns desk and answer these questions.,1) Is it all related to her work?2) Which is formal? What is it about the content and language which tells you this?3) Which is international communication? Did anyone else receive it?4) How is the memo d
38、ifferent to the letter and the email? Think about the following: - the layout - the beginning and the end - the paragraphs5) Find abbreviations which mean the following? - telephone number - as soon as possible - at - Subject (or) With reference to,Answer,To: All StaffFrom: Ray BonnerDate: 24th June
39、Subject: Trial of flexitime systemFurther to our previous meeting, we are pleased to be able to confirm that the new flexitime system will come into operation as from 1st August. The system applies to all administrative and office staff. May I remind you that any production staff on the current shif
40、t system remain unaffected by these changes.,From: Hi, RonaHow are you? I got a note to say you called. Great news that you passed your final exam! Im sorry that I didnt get back to you but its been crazy here. The network was down for three days so all our customers were receiving the wrong orders!
41、 Anyway, how about meeting for lunch this week? If you cant make it, dont forget the party this weekend. Do you want me to pick you up at 8?See you soon,Eve,Dear Mr. Hynes:RE: Replacement of item 00-A104With regard to your letter dated 12th June, I am writing to confirm that we can offer you a repla
42、cement item and this will be sent out today. I would like to apologize for the delay with this. Unfortunately, this was due to recent changes to our network. On behalf of Lar Bonner I would like to thank you for your custom. We look forward to working with you again in the future.Yours sincerelyEvel
43、yn BoerCustomer ServicesTel: 0207 865 849,Eve- can you call someone called Rona back asap? She passed.,BACK,Answers:The email and post-it note are not related to her work.The memo and the letter are formal because they are giving information and replying to a customer with a complaint. The language
44、uses quite long and fixed expressions.The memo is international communication because it was sent within the company. Everyone in the company received a copy of it.The memo uses the To/ From/ Date/ Subject headings. It doesnt require an opening salutation line (Dear) or closing salutation (BestYours
45、). Memos often have only one paragraph.Tel. / asap / / RE,2. Complete this table of phrases for writing emails, letters, notes and memos with the underlined words in Evelyns correspondence.,Opening salutationGive reason for writingRefer to previous contactMake a suggestionApologizeGive good newsGive
46、 bad newsRequestOffer helpRemindRefer to future contactClosing salutation,More formalDear(1)_(2)_(3)_I would like to suggest that(5)_We apologize for any inconvenience caused byWe are delighted to(7)_(8)_We regret to tell you thatI would be grateful if you couldIf you have any further queries/ probl
47、ems, please do not hesitate to contact me(11)_(13)_I look forward to meeting you again soon.Yours faithfully (when the letter begins Dear Sir/ Madam)(15)_(when the letter begins Dear Mr. / Ms. / Mrs.),Less formalHiJust a quick note to sayThanks for your emailIt was good to see you last week(4)_ What
48、 aboutIm afraid that (6)_Great news!The bad news is(9)_(10)_(12)_(14)_ Best regards/ wishes All the best,previous,1. I am writing to2/3. Further to our previous meeting/ With regard to your letter dated4. how about5. I would like to apologize for6. Im sorry that7. we are pleased to8. Unfortunately9.
49、 Can you10. Do you want me to11. May I remind you12. Dont forget13. we look forward to working with you14. See you soon15. Yours sincerely,Reference answer,Homework,You are a manager at Lar Bonner. After a meeting with staff, the company has agreed to extend parental leave for fathers from two weeks
50、 to three weeks. Write a memo to all staff. Refer to the previous meeting. Say when the new system will begin (25th September). Remind staff that their managers need one months notice.,Possible Answer,To: All StaffFrom: (Name of student)Date: 25th JulySubject: Parental LeaveFurther to our previous m
