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1、Copyright 2005 Prentice Hall,Inc.All rights reserved.,11,PowerPoint Presentation by Charlie CookCopyright 2005 Prentice Hall,Inc.All rights reserved.,8th edition,Steven P.RobbinsMary Coulter,Copyright 2005 Prentice Hall,Inc.All rights reserved.,12,L E A R N I N G O U T L I N E Follow this Learning O
2、utline as you read and study this chapter.,Who Are Managers?Describe who is doing managerial work in todays organizations.Define who managers are.Explain how manager differ from non-managerial employees.Discuss how to classify managers in organizations.What Is Management?Define management.Contrast e
3、fficiency and effectiveness.Explain why efficiency and effectiveness are important to management.,Copyright 2005 Prentice Hall,Inc.All rights reserved.,13,L E A R N I N G O U T L I N E(contd)Follow this Learning Outline as you read and study this chapter.,What Do Managers Do?Describe the four functi
4、ons of management.Explain Mintzbergs managerial roles.Tell how a managers include reflection and action.Describe Katzs three essential managerial skills and how the importance of these skills changes depending on managerial level.List other important managerial skills and competencies.Discuss the ch
5、ange that are impacting managers jobs.Explain why customer service and innovation are important to the managers job.,Copyright 2005 Prentice Hall,Inc.All rights reserved.,14,L E A R N I N G O U T L I N E(contd)Follow this Learning Outline as you read and study this chapter.,What Is An Organization?D
6、escribe the characteristics of an organization.Explain how the concept of an organization is changing.Why Study Management?Explain the universality of management concept.Discuss why an understanding of management is important even if you dont plan to be a manager.Describe the rewards and challenges
7、of being a manager.,Copyright 2005 Prentice Hall,Inc.All rights reserved.,15,Who Are Managers?,ManagerSomeone who works with and through other people by coordinating and integrating their work activities in order to accomplish organizational goals.,Copyright 2005 Prentice Hall,Inc.All rights reserve
8、d.,16,Classifying Managers,First-line ManagersAre at the lowest level of management and manage the work of non-managerial employees.Middle ManagersManage the work of first-line managers.Top ManagersAre responsible for making organization-wide decisions and establishing plans and goals that affect th
9、e entire organization.,Copyright 2005 Prentice Hall,Inc.All rights reserved.,17,What Is Management?,Managerial ConcernsEfficiency“Doing things right”Getting the most output for the least inputsEffectiveness“Doing the right things”Attaining organizational goals,Copyright 2005 Prentice Hall,Inc.All ri
10、ghts reserved.,18,What Do Managers Do?,Functional ApproachPlanningDefining goals,establishing strategies to achieve goals,developing plans to integrate and coordinate activitiesOrganizingArranging work to accomplish organizational goalsLeadingWorking with and through people to accomplish goals.Contr
11、ollingMonitoring,comparing,and correcting the work,Copyright 2005 Prentice Hall,Inc.All rights reserved.,19,What Do Managers Do?(contd),Management Roles ApproachInterpersonal rolesFigurehead,leader,liaisonInformational rolesMonitor,disseminator,spokespersonDecisional rolesDisturbance handler,resourc
12、e allocator,negotiator,Copyright 2005 Prentice Hall,Inc.All rights reserved.,110,What Do Managers Do?(contd),Skills ApproachTechnical skillsKnowledge and proficiency in a specific fieldHuman skillsThe ability to work well with other peopleConceptual skillsThe ability to think and conceptualize about
13、 abstract and complex situations concerning the organization,Copyright 2005 Prentice Hall,Inc.All rights reserved.,111,How The Managers Job Is Changing,The Increasing Importance of CustomersCustomers:the reason that organizations existManaging customer relationships is the responsibility of all mana
14、gers and employees.Consistent high quality customer service is essential for survival.InnovationDoing things differently,exploring new territory,and taking risksManagers should encourage employees to be aware of and act on opportunities for innovation.,Copyright 2005 Prentice Hall,Inc.All rights res
15、erved.,112,What Is An Organization?,An Organization DefinedA deliberate arrangement of people to accomplish some specific purposeCommon Characteristics of OrganizationsHave a distinct purpose(goal)Composed of peopleHave a deliberate structure,Copyright 2005 Prentice Hall,Inc.All rights reserved.,113
16、,Why Study Management?,The Value of Studying ManagementThe universality of managementGood management is needed in all organizations.The reality of workEmployees either manage or are managed.Rewards and challenges of being a managerManagement offers challenging,exciting and creative opportunities for
17、 meaningful and fulfilling work.Successful managers receive significant monetary rewards for their efforts.,Copyright 2005 Prentice Hall,Inc.All rights reserved.,114,PowerPoint Presentation by Charlie CookCopyright 2005 Prentice Hall,Inc.All rights reserved.,8th edition,Steven P.RobbinsMary Coulter,
18、Copyright 2005 Prentice Hall,Inc.All rights reserved.,115,L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter.,Historical Background of ManagementExplain why studying management history is important.Describe some early evidences of management practice.Discus
19、s why division of labor and the Industrial Revolution are important to the study of management.List six management approaches.Scientific ManagementDefine scientific management.Describe the important contributions made by Fredrick W.Taylor and Frank and Lillian Gilbreth.Explain how todays managers us
20、e scientific management.,Copyright 2005 Prentice Hall,Inc.All rights reserved.,116,L E A R N I N G O U T L I N E(contd)Follow this Learning Outline as you read and study this chapter.,General Administrative TheoristsTell what the general administrative theorists brought to the study of management.De
21、scribe how Fayol viewed the practice of managementExplain why Fayol developed his principles of management.Discuss Fayols 14 management principles.Describe Max Webers contribution to the general administrative theory of management,Define the characteristics of a bureaucracyExplain how todays manager
22、s use general administrative theory.,Copyright 2005 Prentice Hall,Inc.All rights reserved.,117,L E A R N I N G O U T L I N E(contd)Follow this Learning Outline as you read and study this chapter.,Quantitative Approach to ManagementDefine the quantitative approach and how it evolved.Explain what the
23、quantitative approach has contributed to the field of management.Discuss how todays managers may not be comfortable with the quantitative approach.Toward Under Organizational BehaviorDefine organizational behavior.Describe the contributions of the early advocates of OB.Describe the design of the Haw
24、thorne Studies.Explain the contributions of the Hawthorne Studies to the field of management.,Copyright 2005 Prentice Hall,Inc.All rights reserved.,118,L E A R N I N G O U T L I N E(contd)Follow this Learning Outline as you read and study this chapter.,Toward Understanding Organizational Behavior(co
25、ntd)Discuss the criticisms of the Hawthorne Studies.Discuss how todays managers use the behavioral approach.The Systems ApproachDefine a system.Contrast closed systems and open systems.Describe an organization using the systems approach.Discuss how the systems approach is appropriate for understandi
26、ng management.,Copyright 2005 Prentice Hall,Inc.All rights reserved.,119,L E A R N I N G O U T L I N E(contd)Follow this Learning Outline as you read and study this chapter.,The Contingency ApproachDefine the contingency approachExplain how the contingency approach differs from the early theories of
27、 managementDiscuss the popular contingency variables.Discuss how the contingency approach is appropriate for studying managementCurrent Issues and TrendsExplain why we need to look at the current trends and issues facing managers.Define workforce diversity,entrepreneurship,e-business,learning organi
28、zation,knowledge management,and quality management.,Copyright 2005 Prentice Hall,Inc.All rights reserved.,120,Historical Background of Management,Ancient ManagementEgypt(pyramids)and China(Great Wall)Venetians(floating warship assembly lines)Adam SmithPublished“The Wealth of Nations”in 1776Advocated
29、 the division of labor(job specialization)to increase the productivity of workersIndustrial RevolutionSubstituted machine power for human laborCreated large organizations in need of management,Copyright 2005 Prentice Hall,Inc.All rights reserved.,121,Major Approaches to Management,Scientific Managem
30、entGeneral Administrative TheoryQuantitative ManagementOrganizational BehaviorSystems ApproachContingency Approach,Copyright 2005 Prentice Hall,Inc.All rights reserved.,122,Scientific Management,Fredrick Winslow TaylorThe“father”of scientific managementPublished Principles of Scientific Management(1
31、911)The theory of scientific management:Using scientific methods to define the“one best way”for a job to be donePutting the right person on the job with the correct tools and equipmentHaving a standardized method of doing the jobProviding an economic incentive to the worker,Copyright 2005 Prentice H
32、all,Inc.All rights reserved.,123,Scientific Management(contd),Frank and Lillian GilbrethFocused on increasing worker productivity through the reduction of wasted motionDeveloped the microchronometer to time worker motions and optimize performance.How Do Todays Managers Use Scientific Management?Use
33、time and motion studies to increase productivityHire the best qualified employeesDesign incentive systems based on output,Copyright 2005 Prentice Hall,Inc.All rights reserved.,124,General Administrative Theorists,Henri FayolBelieved that the practice of management was distinct from other organizatio
34、nal functions Developed fourteen principles of management that applied to all organizational situationsMax WeberDeveloped a theory of authority based on an ideal type of organization(bureaucracy)Emphasized rationality,predictability,impersonality,technical competence,and authoritarianism.,Copyright
35、2005 Prentice Hall,Inc.All rights reserved.,125,Quantitative Approach to Management,Quantitative ApproachAlso called operations research or management scienceEvolved from mathematical and statistical methods developed to solve WWII military logistics and quality control problemsFocuses on improving
36、managerial decision making by applying:Statistics,optimization models,information models,and computer simulations,Copyright 2005 Prentice Hall,Inc.All rights reserved.,126,Understanding Organizational Behavior,Organizational Behavior(OB)The study of the actions of people at work;people are the most
37、important asset of an organizationEarly OB AdvocatesRobert OwenHugo MunsterbergMary Parker FollettChester Barnard,Copyright 2005 Prentice Hall,Inc.All rights reserved.,127,The Hawthorne Studies,A series of productivity experiments conducted at Western Electric from 1927 to 1932.Experimental findings
38、Productivity unexpectedly increased under imposed adverse working conditions.The effect of incentive plans was less than expected.Research conclusionSocial norms,group standards and attitudes more strongly influence individual output and work behavior than do monetary incentives.,Copyright 2005 Pren
39、tice Hall,Inc.All rights reserved.,128,The Systems Approach,System DefinedA set of interrelated and interdependent parts arranged in a manner that produces a unified whole.Basic Types of SystemsClosed systemsAre not influenced by and do not interact with their environment(all system input and output
40、 is internal)Open systemsDynamically interact to their environments by taking in inputs and transforming them into outputs that are distributed into their environments,Copyright 2005 Prentice Hall,Inc.All rights reserved.,129,Implications of the Systems Approach,Coordination of the organizations par
41、ts is essential for proper functioning of the entire organization.Decisions and actions taken in one area of the organization will have an effect in other areas of the organization.Organizations are not self-contained and,therefore,must adapt to changes in their external environment.,Copyright 2005
42、Prentice Hall,Inc.All rights reserved.,130,The Contingency Approach,Contingency Approach DefinedAlso sometimes called the situational approach.There is no one universally applicable set of management principles(rules)by which to manage organizations.Organizations are individually different,face diff
43、erent situations(contingency variables),and require different ways of managing.,Copyright 2005 Prentice Hall,Inc.All rights reserved.,131,Current Trends and Issues,GlobalizationEthicsWorkforce DiversityEntrepreneurshipE-businessKnowledge ManagementLearning OrganizationsQuality Management,Copyright 2
44、005 Prentice Hall,Inc.All rights reserved.,132,Current Trends and Issues(contd),GlobalizationManagement in international organizationsPolitical and cultural challenges of operating in a global marketEthicsIncreased emphasis on ethics education in college curriculumsIncreased creation and use of code
45、s of ethics by businesses,Copyright 2005 Prentice Hall,Inc.All rights reserved.,133,Current Trends and Issues(contd),Workforce DiversityIncreasing heterogeneity in the workforceMore gender,minority,ethnic,and other forms of diversity in employeesAging workforceOlder employees who work longer and not
46、 retireThe cost of public and private benefits for older workers will increase Increased demand for products and services related to aging,Copyright 2005 Prentice Hall,Inc.All rights reserved.,134,Current Trends and Issues(contd),Entrepreneurship DefinedThe process whereby an individual or group of
47、individuals use organized efforts to create value and grow by fulfilling wants and needs through innovation and uniqueness.Entrepreneurship processPursuit of opportunitiesInnovation in products,services,or business methodsDesire for continual growth of the organization,Copyright 2005 Prentice Hall,I
48、nc.All rights reserved.,135,Current Trends and Issues(contd),E-Business(Electronic Business)The work preformed by an organization using electronic linkages to its key constituenciesE-commerce:the sales and marketing component of an e-businessCategories of E-BusinessesE-business enhanced organization
49、E-business enabled organizationTotal e-business organization,Copyright 2005 Prentice Hall,Inc.All rights reserved.,136,Current Trends and Issues(contd),Knowledge ManagementThe cultivation of a learning culture where organizational members systematically gather and share knowledge with others in orde
50、r to achieve better performance.Learning OrganizationAn organization that has developed the capacity to continuously learn,adapt,and change.,Copyright 2005 Prentice Hall,Inc.All rights reserved.,137,Current Trends and Issues(contd),Quality ManagementA philosophy of management driven by continual imp
