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1、Hewlett-PackardSupplier Management ProcessReferenceRevision EQUALITY SURVEYRATING SHEET （品質檢驗表）SUBSYSTEM RATINGS（子系統）Supplier Name:（供應商名稱）Date:（時間）Survey Team Leader:（品質檢驗主任）(范圍)無系統明顯缺陷必須改進滿意特優加權加權總數20407085100SUBSYSTEMS (子系統)0214171861. Quality System Management（質量系統管理）0.22. Documentation（文件）0.13.
2、Procurement( 取樣)0.14. Mfg. And Material Control （ 生產和原料控制）0.14. Final Acceptance（最終承認）0.16. Calibration（ 標度）0.17. Quality Information（ 質量資料）0.18. Statistical Process Control（統計程式控制）0.2SYSTEM RATING 86 - 100 Outstanding(極好) 71 - 85 Satisfactory（ 滿意）System Rating (系統級別) 41 - 70 Improvement Needed （必需改
3、善） 21 - 40 Significant Deficiency（明顯的不良缺陷） 0 - 20 No System(無系統)Previous System Rating(以前的系統級別)(Date: 時間 )QUALITY SURVEY(品質調查)ELEMENT # 1: QUALITY MANAGEMENT（要素# 1:質量管理）FACTOR RATING ( R )（要素級別）Company: _（公司名稱）Date: _（日期）Surveyor: _(檢驗員)無系統明顯缺陷必須改進滿意極好可用要素點（0或4 點）得分No.Description012341.Are Quality O
4、bjectives and Responsibility clearly stated, widely distributed, and understood through the company.（品質目標和義務 觀念是否全面地深入公司的每一個職員，讓他們透徹地理解其內涵？）42.To what extent are Quality Objectives used to guide planning?（品質目標用來指導預防要達到什麼程度？）43.Do all support organizations understand their role in achieving Total Cus
5、tomer Satisfaction?（公司所有的支持部門是否意識到他們在能夠滿足客戶過程中所發揮的作用？）Supplier/（一口鉗子）44.Are the quality procedures and policies current and available at the point of application?品質程序和方針是否切實可行？45.Are continuous improvement principles understood by all levels of management?（可持續性改善品質原則是否被各平級管理部所理解？）46.To what extent d
6、oes management solicit and accept feedback from the work force?（管理要求和生產車間工人的反饋如何？）47.Does a comprehensive training program exist?（是否有系統化品質培訓方案？）48.Are the quality and reliability goals aggressive relative to customer expectations and targeted at continuous improvement?（與客戶積極期望的 可信賴品質目標是否按目標進行可持續的改進?
7、）49.How technically informed are the people who are responsible for promoting continuous improvement? ( 促進品質改進的品質人員的技能程度如何？)410.Does Management have a defect prevention attitude to achieve continuous quality improvement?（在可持續性品質改進中管理人員是否具有品質預防的理念？）4TOTAL AVAILABLE POINTS（可用要素得分點累計）40ELEMENT RATING （
8、要素級別） = (TOT. SCORE / TOT. AVAIL. PTS.)（總得分/可用要素得分累計）QUALITY SURVEY（品質調研）ELEMENT # 2: DOCUMENTATION（要素# 2:文件）FACTOR RATING ( R )（要素級別）Company: _（公司名稱）Date: _（日期）Surveyor: _(檢驗員)無系統明顯缺陷必須改進滿意極好可用要素點（0或4點）得分No.Description（描述）012待添加的隐藏文字内容2341.To what extent are manufacturing product, process, and conf
9、iguration documents under issue control?（在品質系統控制中對產品，及其生產流程還有配置文件做何要求？）42.To what extent are preliminary and special product specs controlled?（在品質系統控制中對試產的和特殊品種的規格控制又做何要求？）43.How well does the system ensure that the most current customer specifications are available to the manufacturing personnel?（為
10、確保目前的可用的客戶規格書品質系統又 如何要求我們的生產工人怎樣做才好呢？）44.To what extent does the system ensure that the most current material specifications are available to the procurement function?（系統為確保我們產品性能的正常發揮對來料要求做如何規定？）45.To what extent are incoming orders reviewed for revisions and issue changes?（系統對採購訂單的變更做何要求？）46.How w
11、ell is conformance to customer specifications assured before an order is accepted?（在接單前與客戶的規格書要求 一致程度是否很好？）47.To what extent are critical characteristics classified?（系統對於臨界的產品品性做何要求？）48.To what extent are customers informed of changes made to products controlled by customer drawings or specification
12、s?（對按照客戶的圖示和規格的產品有所 變更的品質系統做何要求？）49,Is there an effective internal deviation control procedure and are customer requested deviations documented and followed?（是否有完全相迥異的且客戶文件化的可遵守的內部控制程序？）410.Do new product development procedures exist and are they followed in the design process?（是否有可更新產品程序且它們遵守產品外觀流程
13、？4TOTAL AVAILABLE POINTS（可用要素點得分總計）40ELEMENT RATING（要素級別 ）= (TOT. SCORE / TOT. AVAIL. PTS.)（總得分/可用要素得分累計）QUALITY SURVEY（品質調研）ELEMENT # 3: PROCUREMENT（要素# 3:獲得）FACTOR RATING ( R )（要素級別）Company: _公司名稱）Date: _（日期）Surveyor: _(檢驗員)無系統明顯缺陷必須改進滿意特優(可用要素點（0或4點）得分No.Description012341.To what extent is qualit
14、y history considered along with price, delivery, and service when making sourcing decisions?（當我們根據產品價格，交貨和服務做決定時，產品質量所要求的記錄要做何要求？）42.Are purchased material requirements adequately specified?（採購的原料的要求是否有特別的說明？）43.Are suppliers expected to conform exactly to requirements and are statistical tools used
15、 in sub-supplier control?（供應商是否與所真正的要求產品相符合且 統計工具是應用在子供應商控制中？）44.To what extent does the company have appropriate technical communications with its suppliers?（系統對公司與供應商的有什麼適當的技術聯系方式 做何要求？）45.Does an effective procured material and services quality improvement program exist including sub-suppliers?（子
16、供應商是否採取有效的原料和服務品質改進方案？）46.Are receiving inspection facilities and equipment adequate and properly maintained?（是否正在接受適當的檢驗 和維修儀器和設備？）47.How well are receiving inspection procedures documented and followed?（是否正在實施文件化且可遵循化品質檢驗程序？）48.Are receiving inspection results used for corrective and preventive ac
17、tion?（是否正在接收以糾正和預防的品質異常的結果？）49.How effective are the procedures for storage and timely disposition of discrepant purchased material?（關於預防庫存和 採購原料時間的差異 程序有效程度如何？）410.Is there an effective supplier certification program and is it verified by independent checking?（有沒有有效的供應商証明方案由此可以獨立的檢查？）4TOTAL AVAILAB
18、LE POINTS（可用要素得分點累計）40ELEMENT RATING（要素級別） = (TOT. SCORE / TOT. AVAIL. PTS.)（總得分點/可用要素得分累計）QUALITY SURVEY（品質調研）ELEMENT # 4: MANUFACTURING AND MATERIAL CONTROL（要素# 4:生產和原材料控制）FACTOR RATING ( R )（要素級別）Company: _公司名稱）Date: _（日期）Surveyor: _（檢驗員）無系統明顯缺陷必須改進滿意特優（可用要素點（0或4點）得分No.Description（描述）012341.Are p
19、rocess capabilities established and maintained on all major processes? (critical parameters)（對已建立和維護的品品質程式是否為主要流程式？（主要的參數）42.Are in-process inspections, test operations, and processes properly specified and performed?（內置檢驗程式，實驗操作是否有正確說明和實際操作表演？）43.How adequate are in-process inspection facilities an
20、d equipment?（內置檢驗儀器和設備是否適當？）44.Are the results of in-process inspections used in the promotion of effective corrective and preventative action?（內置檢驗結果是否應用在有效的產品異常預防和糾正中？）45.To what extent is preventative maintenance performed on the equipment and facilities?（在儀器和設備的維護中可預防且可實行程度如何？）46.Are housekeepin
21、g procedures adequate and how well are they followed?（家務管理程序是否適當且他們應用怎麼樣？47.Are procedures and facilities for storage, release, and control of material adequate?（所有關於庫存，出貨和來料控制的程序和儀器是否正確？）48.Are in-stores and in-process materials properly identified and controlled?（內庫存和內原料是否能夠被正確識別和控制？）49.Is in-proc
22、ess material protected from corrosion, ESD, EOS, deterioration, or damage?（ 內產原料是否防腐，防靜電，EOS,防變質和損害？）410.Are process management plans established and for critical parameters followed?品質管理流程管理方案是否建立且它有最主要的且遵守的參數？）4TOTAL AVAILABLE POINTS（可用要素點得分總計）40ELEMENT RATING（要素級別） = (TOT. SCORE / TOT. AVAIL. PTS
23、.)（總得分/可用要素得分累計）QUALITY SURVEY（品質調研）ELEMENT # 5: FINAL ACCEPTANCE（要素# 5:最終承認）FACTOR RATING ( R )（要素級別）Company: _（公司）Date: _（日期）Surveyor: _（檢驗員）無系統明顯缺陷必須改進滿意特優（可用要素點（0或4點）得分No.Description（描述）012341.How well are statistical techniques used in determining the acceptability of finished goods to customer
24、 requirements (Identify methods for sampling)?（應用在決定按照客戶要求的成品可承受力的統計技術如何？）42.Are in-process inspection results used properly in final acceptance decisions?（內置流程檢驗結果是否最終可以接受？）43.How adequate are final acceptance facilities and equipment?（最終可接受儀器和設備適應程度如何？）44.Are final product acceptance procedures do
25、cumented and followed?（最終產品的可接受程序是否文件化且可遵守？）45.Are final acceptance inspection results used for corrective and preventative action?(最終可接受結果是否應用於糾正和預防措施中？)46.To what extent are packing and order checking procedures documented and followed?（包裝和訂單檢驗是否文件化且可遵循？）47.Are periodic tests conducted to audit th
26、e reliability and environmental performance of the final product?（對於成品可靠性實驗和環境管理是否定期地實施？）48.Are quality procedures and controls adequate to allow product to be directly shipped to HP customers?（適當的品質檢驗程序和控制是否允許產品直接船運給HP客戶？）49.Is root cause failure analysis performed on internal and external failures
27、 and appropriate corrective action implemented?（關於對不良品能內外失敗分析所得的產生不良缺陷的根本原因 的總結是否以後採取適當的糾正措施並加以實施？）410.Are test/inspection personnel adequately trained in the procedures of their operations and are those procedures being followed?（所有測試和檢驗人員是否按照可文件化操作程序適當進行培訓？）4TOTAL AVAILABLE POINTS（可用要素得分點累計）40ELEM
28、ENT RATING（要素級別） = (TOT. SCORE / TOT. AVAIL. PTS.)（總得分點/可用要素得分點累計）QUALITY SURVEY（品質調研）ELEMENT # 6: CALIBRATION（要素# 6:標度）FACTOR RATING ( R )（要素級別）Company: _（公司）Date: _（日期）Surveyor: _（檢驗員）無系統明顯缺陷必須改進滿意特優可用要素點（0或4點）得分No.Description（描述）012341.Are calibration and maintenance facilities adequate?（校正和維修儀器是
29、否適當？）42.Are calibration and preventative maintenance programs fully documented?（校正和預防維護方案是否完全文件化？）43.Are calibration and maintenance personnel fully qualified and in sufficient quantity?（實驗室儀器維修人員是否完全資格化且人員數量是否充夠？）44.To what extent is traceability to NIST maintained?（對於NISTR 追溯程度做何規定？）45.Is calibrat
30、ion & maintenance up-to-date, effective, and sufficiently integrated with production equipment?( 校正和維修儀器是否最新的，有效且是否與產品設備配套？)46.Is all calibration and maintenance equipment properly documented?（校正和維修儀器是否正確地文件化？）47.Are all tools and fixtures that are used as media of inspection fully qualified and ide
31、ntified?（所有被用來作為媒體檢驗的工具和固定設備是否得到認証?）48.Has repeatability of measuring devices and inspection or testing processes been established and is it monitored? Note: Are gauge capability studies conducted and GR&R ratios acceptable (10%)?(重復性測量設備和實驗流程是否具備且它受到監控？注意：引導性測量能力和可接受的GR&R比率是否小於10？）49.Are calibratio
32、n and preventive maintenance cycles on schedule?（校正和預防維修時間是否有計劃的安排？）410.Is the use of non-calibrated equipment for design and production purposes prohibited?（無校正設備是否對於被禁止產品的和外觀有用？）4TOTAL AVAILABLE POINTS（可用要素得分點累計）40ELEMENT RATING（要素級別） = (TOT. SCORE / TOT. AVAIL. PTS.)（總得分/可用要素得分點累計）QUALITY SURVEY（
33、品質調研）ELEMENT # 7: QUALITY INFORMATION（要素# 7:品質信息）FACTOR RATING ( R )（要素級別）Company: _（公司名稱）Date: _（日期）Surveyor: _（檢驗員）無系統明顯缺陷必須改進滿意特優可用要素點（0或4點）得分No.Description（描述）012341.Is there a documented Quality Information system which addresses the collection, reporting, and analysis of data covering (a) perf
34、ormance of supplied materials, (b) performance of processes, (c) performance of product and (d) Field/Customer feedback?（是否有這樣的文件化的品質資料系統，該系統具備收集，報導，和分析的資料其內容涉及(a)來料的性能(b) 生產流程的實施（c）產品/空間/客戶反饋？42.Does the information system provide summary data that allows problems to be quantified for impact on cos
35、t and business performance?（信息系統否提供一些認証 問題且該問題在成本和業務方面積極的影響？）43.Are customer quality problems properly responded to and resolved in a timely manner?（客訴是否及時得到回覆和解決？）44.Is the information distributed and accessible to all functions requiring the information?（此信息是否公開發布及對產品功能可以接受？）45.Is the information
36、effectively used for the improvement of products, processes, and services?（此信息是否能夠有效地用於產品，流程和服務的改善？）4TOTAL AVAILABLE POINTS（可用要素得分點累計）20ELEMENT RATING （要素級別）= (TOT. SCORE / TOT. AVAIL. PTS.)（總得分點/可用要素得分點累計）QUALITY SURVEY（品質調研）ELEMENT # 8: STATISTICAL PROCESS CONTROL（要素# 8:統計流程控制）FACTOR RATING ( R )（
37、要素級別）Company: _（公司）Date: _（日期）Surveyor: _（檢驗員）無系統明顯缺陷必須改進滿意特優可用要素點（0或4點）得分No.Description（描述）012341.How qualified are the people who are responsible for guiding the implementation of statistical tools?（負責實施統計工具的管理人員資格如何？）42.To what extent are statistical techniques used to reduce variation in the design process - before the start of production?（在產品成型前用來減少外觀異常的統計技術做何要求？）43.How well is the capability of criti
