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1、 VOLUNTEERPOLICYANDPROCEDURESMANUAL1.Overview of Organisation History6 Directors7 Role of Directors7 Incorporation7 Structure7 Management Plans7 Management Plans Continued72.About Volunteering WA Vision8 Mission8 Values8 Objectives8 Operational Plan8 Relationship Building Statement83.Volunteer Right
2、s & Responsibilities 94.Services Provided105.Recruitment Recruitment of Volunteers11 Advertised Positions11 Short Listing11 Interview Process11 Appointment of Volunteer12 Police Clearance 12 Working with Children Clearance12 Equal Opportunities12 Equal Opportunities Continued136.Volunteer Related Is
3、sues Induction of New Volunteers14 Feedback forms14 Hours of Duty14 Lunch Breaks14 Holidays Including Christmas Period15 Time Keeping & reimbursement15 Dress Code15 Keys & Fobs15 Insurance16 Training & Development17 Annual Support & Supervision17 Review of Volunteer Role Description17 Identified edu
4、cation & 17training requirements Access & Inclusion Plan18 National Standards187.Volunteers and Tax Fact Sheet198.Leave Entitlement Leave209.Termination Termination by a volunteer21 Termination by VWA21 Exit Interview & Checklist2210.Grievance Resolution Grievance Policy23 Grievance Procedure23 Hara
5、ssment2411.Hospitality Presentations& gifts2512.General Office Administration Office house keeping26 Mail26 Filing26 IT Back Up System27 Archiving27 Bookingmeeting rooms &27Booking Office Equipment27 Stationery27 Photocopier & printer2713. Correspondence Outgoing28 Incoming28 Style2914.Internet & Em
6、ail Access Personal Use30 Unacceptable Use30 Continued3115.Telephones Mobile phones32 Personal Mobile phone use32 Personal use of work phones3216.Vehicles General33 Parking Bays3317.Vehicles continued Fuel34 Log books34 Passengers34 Non metropolitan work travel3418.Vehicles continued Off road travel
7、35 Flat tyres35 Vehicle defects35 Damage or loss of vehicle35 Continued3619.Financial Management Petty cash37 Payment of accounts37 Purchasing3720.Communication Meetings38 Newsletter38 Website3821.Occupational Health & Safety Safety in the workplace39 Emergency Procedures39 Break in procedure40 Abus
8、ive Behaviour40 Alone in the office40 Drugs and Alcohol in the Workplace41 Professional support services41 Children in the workplace4122.Marketing Promotional material42 Media delegated authority42 Press releases4223.Privacy Policy Privacy in the workplace4324.Confidentiality Confidentiality in the
9、workplace4425.Appendix 1 Constitution4526.Appendix 2 Board of VWA5827.Appendix 3 Organisational structure5928.Appendix 4 Programs & Projects6029.Appendix 5 Induction Checklist6130.Appendix 6 Accident/Incident Form63, 64Table of Contents1.Overview of OrganisationWelcome to Volunteering WA. Our volunt
10、eers are important to us and we value your contribution.Volunteers have been involved with our organization since it began and have been pivotal in the success of Volunteering WA. Your time is appreciated and we encourage you to discuss any ideas or concerns you have with us.This manual serves as a
11、guide; it contains useful information that will assist you in your role at Volunteering WA. The content is based on best practice, however should you require further explanation please discuss with your Volunteer Services Manager.We hope you will enjoy your time with us; we aim to make your experien
12、ce fun and will invite you to regular social occasions, our workplace offers you flexible volunteer hours and a volunteer role that you will find enjoyable.Thank you for joining us.Mara BasanovicCEOHistoryVolunteers play an essential role in the Western Australian way of life. The community sector r
13、elies heavily on volunteers, in both the management of agencies and the delivery of services.Volunteers are involved in all facets of the community: community services; culture; health; welfare; sport and recreation; service clubs; children and youth; conservation and environment.In the late 1980s t
14、he need for a State Volunteer Centre was identified in Western Australia. At the first State Conference in Volunteering in 1986, convened by the WA Council of Social Service WACOSS, a group of volunteers was established to develop a submission to government. This development paralleled similar trend
15、s in other states where volunteer centres had already been established with some assistance from government.In recognition of the valuable contribution made by volunteers in Western Australia, and in response to the WACOSS submission, the Minister for Community Services approved a grant and resource
16、s to establish the Volunteer Centre of Western Australia, now operating as Volunteering WA. The Centre opened in August 1988 to assist individuals who are or who want to be volunteers and the agencies which need help. Volunteering WA is an independent not-for-profit organisation with tax-exempt stat
17、us. For a detailed account of the development of Volunteering WA refer to the book It Makes a Difference to this Jellyfish: A History of Volunteering Western Australia 1988-2000 and the booklet Building the Dream 20 Remarkable Years of Volunteering in Western Australia.Board of DirectorsVolunteering
18、 WA is managed by a Board of Directors comprising eight volunteers.In addition it is possible for the Board to co-opt additional members onto the Board.All Board members including those co-opted have voting rights.Role of DirectorsA Directors primary role is to effectively translate the needs of fin
19、ancial members into a direction for the future of Volunteering WA. A Director is part of a team which the membership trusts to: make informed decisions provide strong representation provide sound governance demonstrate high standards of conduct as befitting the principles of volunteering and volunte
20、er management standardsStructureThe organisational structure reflecting current operational areas is attached as Appendix 3.Management PlansVolunteering WA has developed a number of plans to assist in achieving the organisations management objectives.2.About Volunteering WAVolunteering WA works to a
21、dvance and promote volunteering in Western Australia and provides a range of resources, services and support within a comprehensive framework for cost effective use in Western Australia. VisionConnecting and strengthening communities through volunteeringMissionLeading a coordinated state-wide volunt
22、eering effortValues Volunteering WA is knowledgeable, collaborative, visible, innovative and effective.Objectives Knowledge is built and shared to support volunteering practices Volunteering is developed through productive collaborationsThe profile of volunteering growsOperational PlanThese are deve
23、loped each year; our strategic plan is developed every 3 years. These outline where VWA wants to go, what we want to do and how we will do it.Relationship Building Statement Volunteering WA places high importance on creating strong, respectful internal and external relationships focussed on enhancin
24、g our own and others capability. We support each other, work together and recognise that we all play a vital role. We not only depend on one another to achieve shared goals that meet strategic outcomes and fulfill our purpose, but also fill in for each other when someone is away. This makes for maxi
25、mum office versatility.We actively build relationships based on trust, honesty, respect, integrity, compassion, understanding, recognition, participation, fairness and equity and acknowledge that building relationships takes time and requires hard work, resources, effective communication, reflection
26、 and active engagement.3.Volunteer Rights, Responsibilities & PriciplesAs a volunteer you have the right: to work in a healthy and safe environment to be interviewed and engaged in accordance with equal opportunity and anti-discrimination legislation to be adequately covered by insurance to be given
27、 accurate and truthful information about the organisation for which you are working to be reimbursed for out of pocket expenses to be given a copy of the organisations volunteer policy and any other policy that affects your work not to fill a position previously held by a paid worker not to do the w
28、ork of paid staff during industrial disputes to have a job description and agreed working hours to have access to a grievance procedure to be provided with orientation to the organisation to have your confidential and personal information dealt with in accordance with the principles of the Privacy A
29、ct 1988; and to be provided with sufficient training to do your jobPrinciples of Volunteering: Volunteering benefits the community and the volunteer Volunteer work is unpaid Volunteering is always a matter of choice Volunteering is not compulsorily undertaken to receive pensions or government allowa
30、nces Volunteering is a legitimate way in which citizens can participate in the activities of their community Volunteering is a vehicle for individuals or groups to address human, environmental and social needs Volunteering is an activity performed in the not for profit sector Volunteering is not a s
31、ubstitute for paid work Volunteers do not replace paid workers nor constitute a threat to the job security of paid workers Volunteering respects the rights, dignity and culture of others; and Volunteering promotes human rights and equalitySource acknowledgment: VOLUNTEERING AUSTRALIA4.Services Provi
32、dedVolunteering WA delivers a wide array of services, programs and projects that encourage and support the aims and objectives of volunteerism in Western Australia.The programs and projects delivered vary in focus, client group, funding source and time frame. A current list of programs is attached a
33、t Appendix 4.5. Recruitment of VolunteersRecruitmentVolunteering WA believes that volunteer staff should be appointed on suitability, taking into account factors such as the applicants qualifications and experience appropriate to the volunteer position; their skills, knowledge and abilities; their p
34、otential; and their overall suitability for the position and the organisation.Volunteering WA will not permit discrimination against applicants or employees on the basis of race, religion, age, gender, sexual orientation, disability, socio-economic background or ethnicity. This applies to all areas
35、of volunteer employment including recruiting, hiring, promotion, assigning of work, provided the individual is qualified and meets the requirements established for the position. Advertised PositionsOpportunities to volunteer will be publicised broadly, to ensure that no groups of people are excluded
36、 because of inappropriate or inadequate advertising.We may approach potential volunteers with a designated volunteer position in mind.All applicants will be advised that their application has been received. Short ListingAll interviewed volunteers will be contacted with the outcome by the Volunteer S
37、ervices Manager or another VWA team member in the Managers absence.Interview Process All applicants selected for interview will be advised of the time and date for their interview. Every endeavour will be made to determine a date and time suitable to the applicant.Appointment of VolunteerOnce an app
38、ointment has been determined the successful applicant will be advised and, subject to acceptance, all other applicants will be advised of the outcome of the selection process. Police Clearance and Working with Children CheckA Police Clearance is required to enable volunteers to carry out their dutie
39、s with Volunteering WA. In some circumstances a volunteer may also be required to have a Working with Children Check.Volunteering WA will advise volunteers of the procedures required to apply for the identified clearance/s and will meet the normal costs associated with obtaining the required clearan
40、ce/s.A staff member will advise the Chief Executive Officer immediately if any Authority commences proceedings that may result in either the Police Clearance or Working with Children Clearance being negated.Volunteering WA retains the right to require volunteers to renew the required clearance/s at
41、least every two years.Equal Opportunity EmploymentVolunteering WA recognises that people are its most important resource and is committed to equal employment opportunity for all volunteer members. It supports the objectives of the Western Australian Equal Employment Opportunity Act that became Law i
42、n 1985 with additions and improvements added in 1988 and 1992.This Act prohibits discrimination or other unfair treatment at work based on a persons: Sex Age Race Social orientation Religious or political conviction Family responsibility or status Marital Status Pregnancy Impairment Sexual or racial
43、 harassment are also unlawful. This legislation applies equally to all staff and they, as well as Volunteering WA, are responsible for ensuring that their actions are not discriminatory to others.The Act prohibits anyone who may complain about their treatment from being singled out or criticised bec
44、ause they have made a complaint.Any breach of this Act may result in counseling or other actions that may include dismissal. 6.Volunteer Related IssuesInduction of New VolunteersVolunteering WA places importance on the induction of new volunteers. An Induction Check List is available to assist the Volunteer Services Manager to ensure that all aspects of Vo
