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1、,May 20th,2009,Web Login Information:Meeting Password:dashboardsTeleconference Information:US/Canada toll-free:1-888-241-3908 International/Toll:1-706-634-9394 Conference ID:9 819 1297,Empower Users with Critical Business Information,May 20th,2009,Empower Users with Critical Business Information,Tim
2、o ElliottSenior Director,Strategic MarketingSAP,Brad DevlinPrincipal Sales ConsultantSAP,Why Dashboards?Types of DashboardsDesigning DashboardsHow Xcelsius WorksDemonstrationConclusion&Q&A,Agenda,Why Dashboards?,Why Dashboards?,Retain customers during tough economic timesTime to market is valuableGa
3、in instant insight into company performanceKeep costs downDashboards provide insight to key cost metricsHelp you keep costs aligned with revenueAccelerate business process improvements Dashboards offer fast time to value and a low entry priceQuickest way to improve bottom-line,Why Dashboards?Types o
4、f DashboardsDesigning DashboardsHow Xcelsius WorksDemonstrationConclusion&Q&A,Agenda,Dashboards for All Users,Different Users Have Different Needs,Operational Dashboards,Author of DashboardUsually authored and maintained by dashboard designer,may have direct involvement or collaboration of business/
5、power userConsumerUsed by supervisors and managers to monitor systems or line level performance KPIsExampleBranch manager monitoring how much product has shipped from a warehouse in the hourMay only want to be alerted visually when the deliveries fall below a threshold or when enough product is avai
6、lable to deliver a shipmentDistinct RequirementsMay require real-time or event driven dataThe data may be streamed to the dashboard in real time for active monitoringOr,data is delivered only when an event or threshold is passed.,Operational Dashboard ExampleRetail Store Performance Dashboard,Tactic
7、al Dashboards,Author of DashboardAuthored and maintained by dashboard designerConsumerAny user who requires distinct set of information to do their jobUsers serviced with simple reports todayExampleHR Manager that must monitor comp analysis by tenure,terminations by cause,and performance by regionDi
8、stinct RequirementsUsers will likely only spend a small amount of time in this tool so information must be highly personalized to the individual or roleWill want to limit amount of information conveyed on the display and link to reports for detailed information,Tactical Dashboard ExampleHuman Capita
9、l Management HR Dashboard,Strategic Dashboards,Author of DashboardAuthored and maintained by dashboard designer,with direct input from business/executiveConsumerBuilt for executives and managers who want insight into how their business is performingExample Regional Sales manager wants to know at a g
10、lance how their team is tracking toward their targets for the quarter.KPIs quickly show who is on track and who is likely to miss the targetsDistinct RequirementsMay require integration with performance management and balance scorecarding methodology to provide top down and bottom up understanding o
11、f the business,such as SAP Strategy ManagementExecutives are busy and often on the go,may want to take their dashboards offline to review on the airplane or when otherwise not connected,Strategic DashboardsGlobal Performance Management,Strategic DashboardsScorecards and Strategy Management,Why Dashb
12、oards?Types of DashboardsDesigning DashboardsHow Xcelsius WorksDemonstrationConclusion&Q&A,Agenda,Dashboard Requirements,Business needsHigh impact interactive visualization of key metricsIntuitive user interface and navigationAbility to manage and monitor metrics effortlessly Drill down or through f
13、or root-cause analysisPersonalized content and displayTechnology needsEasy dashboard building capabilitiesFlexibility as the needs of an organization changeSecurity to ensure proper user accessScalable for a growing organizationIntegration to leverage existing BI investments,Key Characteristics of D
14、ashboards,Dashboards should Provide high-level overview of informationProvide visual indicators alerting to important informationProvide interactivity and personalized information so the individual can easily understand the data and has just the information they need to do their job or monitor perfo
15、rmanceProvide guided analysis navigation of constrained amount of informationProvide historical and real-time dataDashboards should not Provide advanced analysis capabilities this is an analysis toolShow large amounts of detailed information this is a reportProvide access to ad hoc and open ended in
16、formation this is an ad hoc analysis toolBut It should enable easy integration with other BI tools to provide all these capabilities,Key Characteristics of Dashboards,Visual gauges,Charts with alerts,Historical information or real time data,What a Dashboard is NOT,Data mining or Advanced analysisMig
17、ht show resultsLots of detailed informationThis is reporting Ad-hoc analysis,How do I begin with Dashboards?,Usually starts in Excel,Audience requirementsWho is the solution designed for?Decision requirementsWhat decisions will be made with the solution?Data requirementsWhat metrics are the focus of
18、 the solution?What dimensions will the metrics be grouped by,if any?Will their be a need to provide data in real-time,rather than a data warehouse?Visualization requirementsWhat visual components best represent the data?Interactivity requirementsWhen a user clicks on something,what happens next?,Req
19、uirements Gathering,Draw What Youd Like,Design Based on View,Design your layout based on how you need to view data,Good,Bad,Tips for Success,Remove yourself from the dataStart with Pen and PaperDesign your layout based on how you view your dataCreate a mockup/proof of conceptDesign with the end user
20、 in mindCreate a layout that scalesDont get lost in the visualizationKnow product limitations use multiple SWFs if necessaryUse summarized data,Why Dashboards?Types of DashboardsDesigning DashboardsHow Xcelsius WorksDemonstrationConclusion&Q&A,Agenda,How It Works,Development Time,RunTime,Why Use Con
21、nected Models,Simpler and smaller modelEnterprise SecurityLimit Embedded dataLeverage Enterprise caching,Why Dashboards?Types of DashboardsDesigning DashboardsHow Xcelsius WorksDemonstrationConclusion&Q&A,Agenda,Why Dashboards?Types of DashboardsDesigning DashboardsHow Xcelsius WorksDemonstrationCon
22、clusion and Q&A,Agenda,SAP 2008/Page 31,Retain,grow the wallet share,and life time value of your customers Increase the attractiveness of offers to customer segments Monitor the profitability of your value-added services,Solution Accelerators:Pre-Packaged Solutions Incorporating Dashboards,Customer
23、Retention,Improve responsiveness to consumer preferencesIdentify market opportunitiesGain insight into correlation of product performance against external and internal trends,Product Performance,Gain visibility into Revenue RecognitionMeasure backlog,deferred and forecasted revenueDrill down to spec
24、ific customers,contracts or orders,Revenue Recognition,Better understand workforce costs and manage reallocation of staffCreate optimal workforce composition Track and monitor key cost cutting initiatives and metrics,Workforce Optimization,In Summary,Dashboards can take information use to the next l
25、evelLeveraging your existing investmentsHelp make the right decisions in tough timesDifferent users need different dashboards Type of metrics Types of visualizations components Data frequency considerations real time vs right timeXcelsius provides interactive and engaging dashboards on top of the#1
26、BI platform,and is available as part of predefined packagesBut remember:its not about the data its about PEOPLE The right level of business sponsorship The right level of business leadership The right KPIs,Complimentary Dashboard Assessment,Explore and Assess:Current dashboard environment Alignment
27、with business needsUnderstand and Learn:Dashboard Best Practices How interactive dashboards could add value Determine:Opportunities for Quick Wins using dashboards Enterprise dashboard strategies and approaches Priorities to explore further,SAP 2008/Page 33,Email to schedule your dashboard assessmen
28、t,Further Reading,Performance DashboardsWayne Eckerson,The Balanced ScorecardKaplan&Norton,Competing on AnalyticsTom Davenport,Key Performance IndicatorsDavid Parmenter,Information Dashboard DesignStephen Few,Next Steps,Give Us Your Data,and Well Give You a Dashboard!Contact your account repQualifyi
29、ng customers will receive a customized dashboard,Insight At the Speed of ThoughtYour love your dashboard,how do you get the details?June 17th,2009(registration details in coming email),Contact your Business Objects Account ManagerCall Us:1 866 681 3435Learn More Online:,Timo ElliottSenior Director,Strategic MarketingTimo.ETwitter/timoelliottBrad DevlinPrincipal Sales ConsultantBrad.D,
