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1、民航服务英语,一、单词类Embarkation 登机，上船May I have another embarkation card?请再给我一张旅客出境登记表好吗？Lounge（旅馆、机场等处的）休息室Where is the second class lounge?请问二等舱休息室在哪里？Currency 货币，通货Putting currency into circulation 货币投放visa 签证They extended her visa.他们延长了她签证的有效期限。Transit 过境，过度，通过运行,运输,运输线，变迁,改变,The overland transit 陆上运输路线
2、the transit of autumn to winter 从秋季到冬季的过渡Restriction 限制，限定a restriction against smoking in schools 禁止在学校吸烟,Retain 保持，保留to retain ones balance 保持平衡a wall to retain the lake 挡住湖水的堤坝Emphasize 强调，着重I must emphasize the fact that they are only children.我必须强调这一事实,即他们只不过是孩子。Thoroughly 彻底地；详尽地apply thorough
3、ly;think through.彻底地应用；思考并得出结论。Be familiar with 熟悉；通晓Be you familiar with that sort of work?你熟悉那种工作吗？Responsibility 责任，责任心，职责The responsibility is awesome.这种责任重大。,二、乘务英语61The lavatory is occupied.卫生间有人用着。62The lavatory is vacant.卫生间没人。63No smoking is allowed in the lavatories.洗手间内禁止任何人吸烟。64We have e
4、ntered an area of turbulence.The plane may be very bumpy.Please fasten your seat belt and dont walk about in the cabin.我们已进入紊流区域，飞机可能会颠簸。请您系好安全带，不要在机舱内走动。Or:Our plane is bumping hard.Please keep your seat belt fastened.65You could draw down the window-shade and turn the reading light off and fasten
5、your seat-belt so that you can take a good nap.您可放下遮阳板，关掉阅读灯，系好安全带，这样您能好好休息一下。66Blankets and pillows are stowed in the overhead lockers,and eye shades and socks are placed on your seat.毛毯及枕头放在上面的柜中，遮目镜及袜子放在您的座位中。67In order to ensure the normal operation of airplane navigation and communication syste
6、m,you are kindly requested not to use your cellular phone/CD player/FM receiver.为确保飞行和通信系统的正常操作，请您不要使用手提电话/激光唱机/调频收音机。,68There is a heavy thunderstorm ahead of us.We have no way to pass it.So we have decideto return to Shinnying.Much to our regret for the inconvenience that may cause you.我们前方有大雷雨。无法
7、穿越。我们决定返回到沈阳。非常抱歉由此给您带来的不便。Or:We cant avoid the thunderstorms.We must return to shinnying.69In a few minutes well be serving drinks.Please pull down your tray table.Or:We are about to serve you with drinks.Please put down the seat table in front of you.我们马上要供应饮料了。请放下您的小桌板。70Your hot towel,madam/sir.
8、女士先生，请用热毛巾,一、句型类、Upon arrival at his destination介词upon在这里的意思是“当时”，是一种正式用词；一般情况下可以用介词on，即on arrival.另外要注意名词arrival后面所接的介词：通常小的地方用at,如：arrival at a station(到达某车站)；而大的地方则用in,如：arrival in a city(到达某市)这种用法与动词arrive是一致的、that he is leaving，句中的时态为现在进行时，但却表达了“将要离开”的意思，这就是现在进行时表示将来时间的用法，通常用于位置移动的动词，如：go,come,
9、leave,start,arrive等，表示该动作是按计划或安排进行的。例如：We are leaving this Friday。我们本周五动身。The professor is coming to visit our department tomorrow.这位教授将在明天来参观我们系。3、there may be government regulations with which to comply不定式短语with which to comply 句中用作定语，修饰前面的government regulations.这是一种正式表达法，可以简化成to comply with,即 the
10、re may be government regulations to comply with(注意comply是不及物动词，需与with 搭配，才whom to play.玛丽需要一个朋友与她玩这句也可以说Mary needs a friend to play with.、passenger service agents at the airport must be thoroughly familiar with the government procedures，形容词familiar 的用法通常是：Sb.is familiar with sht.或者stb.be familiar to
11、 sb.。例如：am familiar with your work。我了解你的工作。His name is familiar to millions of people。他的名字为亿万人所知晓.5、he agent must know,for example,whether there will be checks other than passport control.Whether 引导的句子是名词从句，在句中用作known的 宾语，即宾语从句。另外词组other than 的意思相当于except(除之外)。例如：I borrowed some books other than nov
12、els.我借了几本书，都不是小说。All parts of the houses other than the windows are in good condition.除了窗户外，房子的其他总分都很好。,、people with language problems 介词with 在这里的意思是“具有；带有”，相当于who have,即people who have language problems.再比如：a cup with a handle(有柄的杯子)，a young man with thick glasses(一位带着高度近视眼镜的年轻人)，a pilot with rich
13、experience(一位经验丰富的飞行员)等。、It is the duty of the sales agent to inform the passenger of the government formalities句中的it是引导词，放在句首，作形式主语，代替后面的真正主语不定式短语（to inform the passenger）例如：It is necessary to develop our national airline industry at a high speed.必须要高速发展我国的航空工业。例如：It is important for us to learn En
14、glish well.重要的是我们要学好英语。动词inform一般有两种用法：其一是inform sb.Of sth.，其二是inform sb.that 从句。例如：Ill go to inform them of the progress of out work.我去把工作进展的情况告诉他们。I inform her that I was unwell and could not come to her party.我告诉她自己身体不好，不能去参加她的晚会。、in departing介词in在这里的意思是“在当儿”或“在过程中”例如：He got drowned in crossing t
15、he river.他在过河时溺水身亡。In my absence,my brother was running the shop.我不在时我的兄弟管理商店。,二、民航英语71Would you like something to start with?您想先来点什么吗？语境：开始为乘客提供饮食服务时。72Would you like a glass of champagne,sir?Or:Would you care for/about a cup of champagne,sir?先生，您想要杯香槟吗？Or:Would you have a bit of champagne,sir?或者：先
16、生，您想来点得香槟吗？Or:May I offer you a drink,sir?Or:Could I get you something to drink,sir?或者：先生，给您来点饮料喝的吗？语境：为乘客提供饮料服务时。73.Would you like something hot/cold to drink?您想来点热冷饮料吗？语境：同上句。74.How do you like your tea?Weak or strong?您是要淡荼还是浓茶。语境：同上句。,75.Do you with to have black coffee or white office?Or:Would y
17、ou care to have black coffee or white coffee?您愿意要清咖啡还是要牛奶咖啡？语境：同上句。76.We have iced water,orange squash,Coca Cola,Seven-up and so on.Which do you prefer?我们有冰水、橘子汁、可口可乐、七喜等，您喜欢哪一种？语境：在饮料供应时，为乘客提供多种饮料选择。77.Coffee isnt ready yet.Would you like to have a cup of hot tea instead?咖啡还未冲好，来杯热茶好吗？语境：当乘客所要的饮料暂时
18、没有时。78.Would you like me to refill your coffee/tea?您要不要再添些咖啡茶？语境：主动为乘客添加饮料时。79.Would you like some ice in your drink?您想在饮料里放点冰块吗？语境：同上句。80.Your drink,sir,Ive opened the can for you.Would you like me to pour?先生，您的饮料。我已为您打开了，要给您倒上吗？语境：同上句。,一、单词类Be the case 是事实，属实。Whatever the case may be.无论如何无论情况是什么be
19、 the case by chance.偶然地成为某个事件。Clear 消除；结清清澈的，透明的，晴朗的All clear 解除警报，无敌机 be clear from(suspicion)没有（嫌疑）清晰明确的思想Customary 通常的；习惯的 通常的,(合乎)习惯的,(根据)惯例的Customary in trade 商业上通行的disembarkation 离机；上岸It is the Embarkation/Disembarkation Card.就是出入境登记卡。confusing 使人糊涂的；令人慌乱的His explanation is confusing.他的解释逻辑混乱。
20、Inadequate 不充足的；不适当的in an inadequate manner or to an inadequate degree.以不充分的方式；或没有达到充Inadequate training;the staff was inadequate;she was inadequate to the job.不充分的训练；人手不够；她不能胜任这个工作。,Porter 搬运（行李）工人Give the porter your bag.把你的提包交给搬运行李的人。Line up 排队All the canoes line up at the starting line.所有划艇都排在起始
21、线上了。Nevertheless仍然，不过Nevertheless,the tendency is there.但是无论如何，这个倾向是有的。Alleviate 减轻；缓和Lowers body temperature to prevent or alleviate fever.通过预防或减轻发烧来减轻身体的温度。Confusion混乱；骚乱Disorder or lawless confusion.混乱无秩序或无法制的混乱elderly 上了年纪的a vivacious elderly man.一个具有孩子气的老人。Bare（几乎）空的；无装饰的the bare walls;the cupb
22、oard was bare.光墙壁；橱柜是空的。Elaborate 精心制造的；精巧的Excessively florid or elaborate.十分华丽的过分华丽或精致的Merchandise（总称）商品，货物Trash,especially inferior merchandise.破烂，尤指劣质商品Interline 联程的，联运的Transit passengers should go to the interline counter.中转换机旅客应该到转机柜台去办理手续。,二、名词从句在英语中，名词从句是指在句中起着某个名词作用的从句，通常由下列类连接词引导：、从属连词：that
23、(无意义)，whether(是否)，if(是否)；、连接代词：who/whom/whose(谁谁谁的)，which(哪个哪些)，what（什么什么样的）；、连接副词：when(何时)，where(何地)，why（为什么），how(怎样)。名词从句根据其在句中的语法作用可以分为主语从句、表语从句和宾语从句。、主语从句例如：That the earth circles round the sun is a universal truth.地球绕着太阳转是妇孺皆知的真理。有时主语从句过长，而谓语则很短，这样就要根据英语的习惯，用it作形式主语，置于句首，而将主语从句移至句末。例如：It doesnt
24、 matter now whether he will come to help us tomorrow.他明天是否来帮助我们现在看来无关紧要。、表语从句例如：This is what I should do,the boy said.男孩说：“这是我应该做的。”,、宾语从句，例如：He wants to know if the wire is properly connected.他想知道电线是否接好，有时由于动词的需要，宾语从句要放到名未，其源来的空缺则由it来填补，这时it用作形式宾语。例如：He considers it necessary that we should start e
25、arly tomorrow morning.他认为我们必须明天一早动身。有时由于动词的需要，宾语从句要放到句开，其原来的空缺则由it来填补，这时it用作形式宾语。,三、民航英语81.Its hot!Mind you hand.小心烫手！82.Would you care for some wine with your meal?您想来点随餐酒吗？语境：为乘客提供酒类服务。83.Would you like your whisky straight or on the rocks?您喜欢直喝威士忌还是加冰块？84.Sorry,sir.Im afraid we dont have what you
26、 want can board.Would you like something else?We have Chinese spirits,whisky and brandy.对不起，先生。飞机上恐怕没有您所要的那种酒。想来点别的吗？我们有中国白酒，威士忌和白兰地。85.Bar service is offered to first class and business class passengers on a complimentary basis;it is available to economy class passengers at a reasonable price.Soft
27、drinks are free to all passengers.对头等舱和公务舱的旅客，我们免费提供酒类；对经济舱旅客仅收取合理的费用。软饮料对全体旅客免费供应。,86.I think we can fix you up with what you want.我想我们能提供您需要的东西。87.Are you ready for your lunch now?您准备现在用午餐吗？88.Well soon be serving dinner.Here is the menu.我们马上给您提供正餐。这是菜单。89.May I take your order,sir?先生，您可以点菜了吗？90.D
28、inner will be served at about 11:30.正餐大约在11:30供应。,1.CRH中国高速铁路(ChinaRailway；2.bullettrain动车；3.conductor列车长；4.carattendant;trainatte；5.waitingroom候车室；6.diningcar,restaurantca；7.Freeofcharge免费；8.windowseat靠窗座位；9.makeabroadcast广播一下，br1.CRH 中国高速铁路(China Railways High-speed)2.bullet train 动车3.conductor 列车
29、长4.car attendant;train attendant 列车员5.waiting room 候车室6.dining car,restaurant car,diner 餐车7.Free of charge 免费8.window seat 靠窗座位9.make a broadcast 广播一下，broadcasting room 广播室10.Ladies and gentlemen,女士们先生们：11.Security check,please!请安检！12.No smoking here please.请勿抽烟13.Whats the matter?您怎么了？14.Mind your
30、steps.注意脚下15.Ticket,please.Have your ticket back.您的票！请把票那好。16.This way,please.Follow me,please.请这边走。请跟我走。17.The other end of the coach.在车厢的那一端。18.Your passport,please.您的护照。19.Just wait a moment.Ok?稍等会，好吗？20.Sorry,I dont quite understand you.speak slowly抱歉，我没听懂，您说慢一点21.Welcome aboard our train.Ill be
31、 at your service during the whole journey.欢迎乘坐我们的列车，我将全程为你们服务。22.Attention,please.The next station is zhengzhou(xi an).请大家注意，下一张是郑州（西安）。23.Passengers for zhengzhou(xi an)station,please get ready.到郑州（西安）的乘客请做好下车准备。24.Please take your belongings with you.请带好自己的行李物品。25.We are looking forward to having
32、you here again.我们期待着您下次乘车。26.Enjoy your stay in zhengzhou(xi an).祝您在郑州（西安）愉快！27.How long will this train take to go to Zhengzhou？这列直达快车开到郑州要多久？28.Our train will arrive at Zhengzhou Railway Station at 18:27.列车到达郑州车站的时间是18点27分29.Our next stop will be Zhengzhou(Xian)Station.Please prepare yourself for
33、getting off the train.下一站将要到达郑州（西安）站，请您提前做好下车的准备30.The destination will be reached in about twenty minutes.还有大约20分钟到达终点站31.Our train currently travels at 90 kilometres an hour.现在的时速大概90公里/小时32.The toilets are available only when the train is travelling.停车厕所是要锁闭的，请开车后再使用33.Excuse me,please show your
34、ticket on demand.您好，请出示您的车票。34.Hello,please unfold your ticket,thank you。你好!请打开你的车票35.The train pulling in,toilet is unavailable now,please wait several minutes.马上要到站了,现在不能使用厕所,请稍等几分钟36.This express will go straight from Zhengzhou to Xian.这列快车从郑州直达西安。37.Excuse me,can you help me find my seat?劳驾，你能帮我
35、找一下座位吗？Please show me your ticket,it says which seat is yours.给我看一下你的车票吧，上面有你的座位号。38.Excuse me,I need to get a pass.Can I help you with your bags?Can I move it please?打扰一下，借光。我能帮你提包吗？我能移开它吗？39.Sorry，your luggage is overweight，please buy a luggage ticket.对不起，你的行李已超重，请补票。40.Please add more yuan for yo
36、ur ticket.您需要加补元钱。41.No Dangerous goods are allowed to bring on the train!严禁携带危险品上车！42.These are inflammables，please leave them to our care.这些是易燃品，请交给我们适当处理。43.Please take care of your valuables.请保管好贵重物品！44.Help us to keep the train clean.请协助我们，保持火车清洁卫生。45.Take care when you get off the train.下车时当心。
37、46.Luggage must not be put in the gateway.行李不准放到过道上。47.Mind the gap.小心台阶间跨度48.Please keep gateways clear.请保持过道畅通。关于列车晚点：Is the train on time?列车准点吗？The train is now minutes late.列车现在晚点几分钟。Please dont worry，the train will arrive on schedule.请别着急，列车将正点到达。The train will soon be on schedule.列车很快就会正点的。临时停
38、车用语：How long shall we stop here,please?请问在这停车多久？This is a temporary stop.现在是临时停车。It stays for minutes.停车分。Please dont get off the train.请不要下车。关于小孩票：Your child is already over 1.1m，please buy a children ticket.你的小孩已超过1.1米了，请买小孩票。Your child is already over 1.4m，please buy an adult ticket.你的小孩已超过1.4米了，
39、请买大人票。餐车用语：Our restaurant opens at 6:00pm for supper.餐车下午6点开始供应晚餐Good evening.Welcome to our dining car.晚上好。欢迎就餐。For how many?您几位？A table for four.四位。This way,please.您这边请。Here is the menu.给您菜单。What would you like to have?您想吃点什么？Anything to drink?您喝点什么？We have cola,orange juice,green tea,and coffee,w
40、hich one do you prefer?我们有橘子汁、绿茶、咖啡，您喜欢哪一种？丢东西了用语：What have you got inside?里面有什么东西？Dont worry.Well try to find it for you.请不要着急，我们设法帮你找。Dont worry.well manage to give it back to you if we find it.请放心，如果我们找到了，我们设法转交给你。Well keep you informed.我们将随时通知您。不常用词语：train wreck 火车事故train crash（train collision）列
41、车相撞事故viaduct 高架桥stalled train 停滞列车rear-end collision 追尾derailment 火车脱轨train carriage 火车车厢Chinas Ministry of Railways 中国铁道部bereaved family 遇难者家属property loss 财产损失high-speed train 高速列车rail line 铁路线safety system 安全系统potential risk 安全隐患be cordon off 布置警戒线戒严driving compartment 驾驶车厢brake handle 制动手柄emerge
42、ncy brake 紧急刹车deformed carriage 变形的车厢automatic block system 铁路自动闭塞系统sealed windows 密闭车窗受伤：excessive bleeding 失血过多scrape 擦伤bone fracture 骨折sign of life/vital signs 生命迹象后续处理：rescue worker 救援人员（个人觉得succor指的是赈灾赈济，此处不适用）rescue effort 救援工作to clear the wreckage 清理失事（火车）残骸to resume operation 恢复运营with all-out effort 全力以赴immediate treatment 及时治疗full refunds 全额赔偿clear-up work 清理工作rail equipment 铁路设施death toll 死亡人数in-depth investigation 深入调查dereliction(of duty)渎职高铁乘务专业 就业方向 全国各大铁路从事高铁、动车、地铁等乘务工作。主要课程 旅游概论、旅客运输、铁路基本安全常识、旅游心理学、形体训 练、旅游英语、客运安检、列车乘务、.,
