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1、2011年普通高等学校招生全国统一考试（浙江卷）英语 姓名 准考证号 本试题卷分选择题和非选择题两部分。全卷共12页，选择题部分1至10页，非选择题部分11至12页。满分120分，考试时间120分钟。 请考生按规定用笔将所有试题的答案涂、写在答题纸上。 选择题部分（共80分）注意事项：1.答题前，考生务必将自己的姓名、准考证号用黑色字迹的签字笔或者钢笔分别填写在试卷和答题纸上的位置。2.小题选出答案后，用2B铅笔把答题纸上对应题目的答案标号涂黑，如需改动，用橡皮擦干净后在选择其他答案标号，不能答在试卷上。第一部分：英语知识运用（共两节，满分30分）第一节：单项填空（共20小题；每小题0.5分，
2、满分10分） 从A、B、C和D四个选项，选出可以填入空白处的最佳选项，并在答题纸上将该选项标号涂黑.1.Im sorry I didnt make it to your party last night ._ _.I know youre busy these days.A. Of course B. No kidding C. Thats all right D. Dont mention it2.Experts think that _recently discovered painting may be _PicassoA. the.不填B. a;the C. a;不填D. the;a3
3、.Bats are surprisingly long-lived creatures,some _a life span of around 20years.A. having B. had C. have D. to have4.One Friday,we were packing to leave for a weekend away _my daughter beard cries for help A. after B. while C. since D. when 5.I always wanted to do the job which Id been trained . A.
4、on B. for C. by D. of6.The school isnt the one I really wanted to go to ,but I suppose Ill just have to_itA. make the best of B. get away from C. keep an eye on D. catch up with 7.Since people are fond of humor ,it is as welcome in conversation as_else.A. anything B. something C. anywhere D. somewhe
5、re 8.English is a language shared by several diverse cultures ,each of_uses it somewhat differently .A. which B. what C. them D. those9.The professor could tell by the _look in Mariss eyes that she didnt understand a single word of his lectureA. cold B. blank C. innocent D. fresh10.A bank is the pla
6、ce _they lend you an umbrella in fair weather and ask for it back when it begins to rain .A. when B. that C. where D. there 11.ows your new babysitter?We_ask for a better one ,All our kids love her so much.A. should B. might C. mustnt D. couldnt12.He decided that he would drive all the way home inst
7、ead of _at a hotel for the night .A. putting down B. putting off C. putting on D. putting up 13.Ive been writing this report _for the last two weeks ,but it has to be handed it tomorrow.A. finally B. immediately C. occasionally D. certainly14.Even the best writers find themselves _for words.A. lose
8、B. lost C. to lose D. having lost 15.The manager was worried about the press conference his assistant _in his place but ,luckily ,everything was going on smoothly.A. gave B. gives C. was giving D. had given 16.My schedule is very _right now ,but Ill try to fit you inA. tight B. short C. regular D. f
9、lexible17.an I come and have a look at your new house?.Yes,_!A. with pleasure B. I like it C. I quite agree D. by all means 18.Anyway,I cant cheat himits against all my_.A. emotions B. principles C. regulations D. opinions19.If they win the final tonight,the team are going to tour around the city _b
10、y their enthusiastic supporters.A. being cheered B. be cheered C. To be cheered D. Were cheered20.I dont think Ill be able to go mountain-climbing tomorrow._?A. And how B. How come C. Hows it going D. How about it 第二节：完形填空（共20小题；每小题1分，满分20分）阅读下面短文，掌握其大意，然后从21-40各题所给的四个选项(A. B. C和D)中选出最佳的选项，并在答题纸上将该选
11、项标号涂黑。Although I love my life ,it hasnt been a lot of fun as Ive been ill for 28years Music has always been a great love of mine and ,in my 20s,when my_21_was move manageable ,I 22 ten years as a professional singer in restaurant .playing and singing falk songs. 23 that was years ago and times have
12、changed ._24_I live with my mother on a country farm .Two years ago,I decided that I would need to love some kind of extra work to _25_ my disability pension (残疾抚恤金）._26_ I needed to sleep in afternoons.I was limited in my _27_I decided that I would consider 28 to singing in restaurants.My family ar
13、e all musicians ,so I was _29 when I went into our local music store .I explained that I waned to sing again but using recurded knraoke music I knew that discs were very expensive and I really didnt have a lot of _30 to get started ,And 31 you find only three to four songs out of ten on a disc that
14、you can _32_. When I told the owner of the shop about my 33 ,he gave me a long use the gave me a long ,thoughtful _34_.“This means a lot to you ,doesnt it ?be said .“Come with me.”He led me 35 the crowded shop and to a bench with a large professional karaoke box on it.He placed his large hand 36 on
15、his treasure and said .“I have 800karaoke songs in here.You can take your 37 and Ill record them for you .That should get you started.”I 38 .Thanking him,I made a time with him to listen to all the songs and choose 39 that I could sing .I have come full circle with his help.His 40 still warms my hea
16、rt and makes me do just that bit extra ,which I have the chance.21.A. loneliness B. sadness C. tiredness D. sickness22.A. set B. enjoyed C. kept D. shared23.A. Gladly B. Eventually C. Unfortunately D. Surprisingly24.A. Now B. Then C. Some time D. Meanwhile25.A. add up to B. make up for C. get nd of
17、D. take advantage of26.A. If B. As C. Though D. Before27.A. movement B. condition C. choices D. positions28.A. reaching out B. living up C. getting on D. going back29.A. recognized B. interviewed C. found D. invited 30.A. money B. time C. energy D. knowledge31.A. thus B. ones C. seldom D. often32.A.
18、 actually B. hardly C. nearly D. formerly33.A. job B. family C. idea D. offer34.A. face B. view C. look D. sight35.A. over B. along C. towards D. through36.A. Unhappily B. lovingly C. pitifully D. gratefully37.A. pick B. turn C. role D. step38.A. had to cry B. ought to cry C. should have cried D.cou
19、ld have cried 39.A. more B. the ones C. few D. the rest40.A. courage B. devotion C. kindness D. rust第二部分：阅读理解（第一节20小题，第二节5小题；每小题2分，满分50分）第一节：阅读下列材料，从每题所给的四个选项（A. B. C和D）中，选出最佳选项，并在答题纸上将该选项标号涂黑。AOne evening in February 2007, a student named Paula Ceely brought her car to a stop on a remote in Wales.
20、She got out to open a metal gate that blocked her path. Thats when she heard the whistle sounded by the driver of a train. Her Renault Clio parked across a railway line. Seconds later, she watched the train drag her car almost a kilometre down the railway tracks.Ceelys near miss made the news becaus
21、e she blamed it on her GPS device(导航仪). She had never driven the route before. It was dark and raining heavily. Ceely was relying on her GPS. But it made no mention of the crossing. “I put my complete trust in the device and it led me right into the path of a speeding train, she told the BBC. Who is
22、 to blame here? Rick Stevenson, who tells Ceelys story in his book When Machines Fail US, points the finger at the limitations of technology. We put our faith in digital devices, he says, but our digital helpers are too often not up to the job. They are filled with small problems. And its not just G
23、PS devices: Stevenson takes us on a tour of digital disasters involving everything from mobile phones to wireless key boards.The problem with his argument in the book is that its not clear why he only focuses digital technology, while there may be a number of other possible causes. A map-maker might
24、 have left the crossing off a paper map. Maybe we should blame Ceely for not paying attention. Perhaps the railway authorities are at fault for poor signaling system. Or maybe someone has studied the relative dangers and worked out that there really is something specific wrong with the CPS equipment
25、. But Stevenson doesnt say.Its a problem that runs through the book. In a section on cars, Stevenson gives an account of the advanced techniques that criminals use to defeat computer-based locking systems for cars. He offers two independent sets of figures on car theft; both show a small rise in som
26、e parts of the country. He says that once again not all new locks have proved reliable. Perhaps, but maybe its also due to the shortage of policemen on the streets. Or changing social circumstances. Or some combination of these factors.The game between humans and their smart devices is complex. It i
27、s shaped by economics and psychology and the cultures we live in. Somewhere in the mix of those forces there may be way a wiser use of technology.If there is such a way, it should involve more than just an awareness of the shortcomings of our machines. After all, we have lived with them for thousand
28、s of years. They have probably been fooling us for just as long.41.What did Paula Ceely think was the cause of her accident?A. She was not familiar with the road.B. It was dark and raining heavily then.C. The railway works failed to give the signal.D. Her GPS device didnt tell her about the crossing
29、42.The phrase “near miss” (paragraph 2) can best be replaced by _.A. close bit B. heavy loss C. narrow escape D. big mistake 43.Which of the following would Rick Stevenson most probably agree with?A. Modern technology is what we cant live without.B. Digital technology often falls short of our expect
30、ation.C. Digital devices are more reliable than they used to be.D. GPS error is not the only cause for Celerys accident.44.In the writers opinion, Stevensons argument is_.A. one-sided B. reasonable C. puzzling D. well-based45.What is the real concern of the writer of this article?A. The major causes
31、 of traffic accidents and car thefts.B. The relationship between humans and technologyC. The shortcomings of digital devices we use.D. The human unawareness of technical problems.BBelow is a page adapted from an English dictionary.Important words to learn: Essential Improve Advanced noun C DEVICE 1
32、a piece of equipment which is used to case liquid, air or gas to move from one place to another: a water/bicycle/fuel pump a UK petrol/US gas pump SHOE 2 USUALLY PLURAL US/UK court shoe a type of plain shoe with a raised HEEL and no way of fastening it to the foot which is worn by women 3 USUALLY PL
33、URAL a type of flat shoe, like a BALLET dancers shoe, which is worn by women 4 USUALLY PLURAL UK a flat shoe made of heavy cloth, which is worn by children for doing sports verb LIQUID/GAS 1 T USUALLY + ADF/PREP to force liquid or gas to move somewhere: Our latest machine can pump a hundred gallons
34、a minute. The new wine is pumped into storage tanks. The heart pumps blood through the arteries/round the body. INFORMATION 2 T INFORMAL to keep asking someone for information, especially in a way that is not direct: She was pumping me for details of the new project. idioms pump sbs hand to SHAKE so
35、meones hand (=hold their hand and move it up and down, especially in order to greet them) pump Iron INFORMAL to lift heavy weights for exercise: These days both men and women pump iron for fitness. phrasal verbs pump sth into sth to spend a lot of money trying to make something operate successfully:
36、 They had been pumping money into the business for some years without seeing any results.pump sth out M REMOVE 1 to remove water or other liquid from something using a pump: We took turn pumping out the boat. PRODUCE 2 INFORMAL DISAPPROVING to produce words or loud music in a way that is repeated, f
37、orceful and continuous: The government keeps pumping out the same old propaganda. The car radio was pumping out music with a heavy beat.pump out sth If someones stomach is pumped out, a poisonous substance is removed from it by being sucked through a tube: She had to go to hospital to have her stoma
38、ch pumped out.pump sb up M INFORMAL to make someone feel more confident or excited: He was offering them advice and trying to pump them up. R The players were pumping themselves up by singing the national anthem before the game.pump sth up M 1 to fill something with air using a pump: Have you pumped
39、 up the balloons yet? I must pump the tyres up on my bike. 2 INFORMAL to increase 46. What does the word “pump” mean in “He ran in every five minutes to pump me about the case”?A. Talk with B. Ask for information C. Listen to D. Provide with evidence.47. When Sally says “The TV program kept pumping
40、out commercials”, she may be _.A. excited B. interested C. annoyed D. worried48.What will the government most probably provide if it is engaged in a pump-priming program?A. Sums of money B. Raw materialsC. Human resources.D. Media Support.49.When Sylvia says “His speech was OK but it had no real pun
41、ch”, she thinks it was not_.A. fluent and impressive B. logical and movingC. informative and significant D. interesting and powerful CIn the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to
42、achieve in or order to keep and increase market share.It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people,
43、80 percent of people who feel their complaints are handled fairly will stay loyalNew challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest(投资)a lot of money in information techn
44、ology and staff training in order to cope with the “phone rage”caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.“Many people do not like talking to machines,” says Dr. Storey, Senior Lecturer in Marketing at City University Business School. “Ban
45、ks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust themthe sort of comfortable feelings people have during face-to-face chats with their local branch man
46、ager.”Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two); replacing a faulty product immediately: throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of wh
