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1、6 Sigma Awareness Training,Six Sigma Awareness Program6了解纲要,2023/6/25,3,Flextronics Corporate Presentation,WHY ARE YOU HERE?此行目的为何？,To understand the why and how of Six Sigma so you can help to keep our momentum growing通过了解为什么及如何使用6，帮助我们保持持续增长的势头,2023/6/25,4,Flextronics Corporate Presentation,WHAT Y
2、OU WILL LEARN 学什么,Topic Outline主题要点 Duration为期What is 6s?(Background history)何为6s？（背景知识）-15 minsBenefits and advantages of embracing 6s 奉行6s 的裨益-15 minsWhy 6s in Flextronics?Flextronics为什么使用6s？-15 minsWho is in 6s Council?6s委员会成员？-10 mins6s peoples Roles and Responsibilities 6s成员的作用与责任-20 minsUnders
3、tanding 6s methodology/concept 理解6s 的方法论/概念-60 minsCatapult exercise 弹射练习-30 minsQuestions&Answers.问题与回答,2023/6/25,5,Flextronics Corporate Presentation,s,WHAT IS SIGMA?何为西格玛？,2023/6/25,6,Flextronics Corporate Presentation,Vision远景Goal目标Philosophy 基本原理Metric米制Method方法Tool工具Symbol符号Benchmark基准Value评价,
4、s,.A means to stretch ourthinking with respect to quality.一个扩展注重质量理念的方法,Sigma is a letter in the Greek Alphabet 为一希腊字母,What is 6s?何为6s?,2023/6/25,7,Flextronics Corporate Presentation,6s,WHAT IS SIX SIGMA?何为六西格玛？,2023/6/25,8,Flextronics Corporate Presentation,6s is Three Things 6s的三层含义,A statistical
5、measurement.统计测量法A business strategy.经营战略A philosophy.基本原理,2023/6/25,9,Flextronics Corporate Presentation,A statistical measurement of the performance of a process or a product;过程能力或产品性能的统计测量法；A goal that reaches for near perfection in performance;使性能达到几近完美的目标；A system of management to achieve lasti
6、ng business leadership and world-class performance实现持久经营领导能力和世界级业绩的管理系统,What is 6s?何为6s?,2023/6/25,10,Flextronics Corporate Presentation,Six Sigma-Breakthrough Improvement 6-突破改进,1,2,3,4,5,Six Sigma 6,Continuous Improvement持续改进,Breakthrough突破 Strategy,70%,5%,Time(Years)时间（年）,2023/6/25,11,Flextronics
7、 Corporate Presentation,The 6s Philosophy 6s 基本原理,Every process can be characterized 每个过程都可描述其特征Every process can be measured 每个过程都可测量Every process can be controlled 每个过程都可控制Every process can be predicted 每个过程都可预测Every process can be optimized 每个过程都可优化Every defect can be prevented 每个缺陷都可预防,Outputs输出
8、,process 过程,Inputs输入,Everything,whether an invoice or a PCBA,is produced through a process 每样东西，无论是成品还是PCBA，都是经过程生产出来的,2023/6/25,12,Flextronics Corporate Presentation,6s Methodology 6s方法论,“It is a data-driven analysis problem solving technique which undergo a structural and Systematic Approach to Re
9、ducing Defects which Affect What is Important to the Customer!”“它是由数据推动的分析问题解决的技巧，它采用结构的和系统的方法来减少缺陷，这将影响什么对客户来说是重要的！”,2023/6/25,13,Flextronics Corporate Presentation,Premise of 6s 6s的前提,All processes contain variation.Variation leads to waste,scrap,and defects.所有过程均有波动。波动会导致浪费、废品和缺陷。These sources of
10、 variation can be:这些波动来源有可能：Identified被识别Quantified被量化Reduced by control;and通过控制来减少；及 Eliminated by prevention通过预防来消除,2023/6/25,14,Flextronics Corporate Presentation,The DMAIC Process DMAIC过程,2023/6/25,15,Flextronics Corporate Presentation,The Six Sigma Tool Kit 6工具包,2023/6/25,16,Flextronics Corpora
11、te Presentation,Origin and progress起源和发展The six sigma came from Japan in 70s,developed at America in 80s-Motorola win quality award in 1989 and$14bn savings since its launch in 1986 6起源于日本70年代，80年代在美国得到发展-自从摩托罗拉1986年采用了6，1989年不仅提高了产品质量，而且节约资金140亿美元 The users:GE,E/,Sony,Toshiba,Dupont,Volvo,ABB and s
12、o on.The users reach 43%.用户：GE,E/,Sony,Toshiba,Dupont,Volvo,ABB 等等。用户达43。Price performance of using 6sigma使用6的价格性能,Companies using Six Sigma使用6的公司,DJ Industrial Av.DJ工业AV.,History of 6s 6s的历史,2023/6/25,17,Flextronics Corporate Presentation,WHAT YOU WILL LEARN 学什么,Topic Outline主题要点 Duration为期What is
13、6s?(Background history)何为6s？（背景知识）-15 minsBenefits and advantages of embracing 6s 奉行6s 的裨益-15 minsWhy 6s in Flextronics?Flextronics为什么使用6s？-15 minsWho is in 6s Council?6s委员会成员？-10 mins6s peoples Roles and Responsibilities 6s成员的作用与责任-20 minsUnderstanding 6s methodology/concept 理解6s 的方法论/概念-60minsCata
14、pult exercise 弹射练习-30 minsQuestions&Answers.问题与回答,2023/6/25,18,Flextronics Corporate Presentation,The Classical view of performance 性能的经典观点,2023/6/25,19,Flextronics Corporate Presentation,99%Good is Not Good Enough 99好还不够好,5,000 incorrect surgical procedures each week每周5000例错误的外科手术20,000 lost articl
15、es of mail each hour每小时遗失20000件邮件No electricity for almost 7 hours each month每月停电约7小时 Unsafe drinking water for almost 15 minutes each day每天约15分钟的不安全饮用水,2023/6/25,20,Flextronics Corporate Presentation,99.99966%Good好(6 Sigma),20,000 lost articles of mail per hour每小时遗失20000件邮件Unsafe drinking water for
16、 almost 15 minutes each day每天约15分钟的不安全饮用水5,000 incorrect surgical operations per week每周5000例错误的外科手术Two short or long landings at most major airports each day大多数机场每天2次或不足或过长的着陆200,000 wrong drug prescriptions each year每年200000张错误药方No electricity for almost seven hours each month每月停电约7小时,Seven article
17、s lost per hour每小时遗失7件邮件One unsafe minute every seven months每7个月1分钟的不安全饮用水1.7 incorrect operations per week每周1.7例错误的外科手术One short or long landing every five years每5年1次或不足或过长的着陆68 wrong prescriptions per year每年68张错误药方One hour without electricity every 34 years每34年停电1小时,99%Good好(3.8 Sigma),Six Sigma-P
18、ractical Meaning 6-实际意义,2023/6/25,21,Flextronics Corporate Presentation,Six Sigma in daily life.6在日常生活中.,IRS-Tax Advice IRS-缴税单,7,Sigma Level 水平,1,000,000,100,000,10,000,1,000,100,10,1,PPM百万分率,Restaurant Bills饭店帐单,Payroll Processing薪水册处理,Baggage Handling行李的搬运,Airline Safety Rate航线安全率,2023/6/25,22,Fl
19、extronics Corporate Presentation,Why many companies adopting Six Sigma?为什么如此多的公司采用6？,How do they know Six Sigma reduces cost?他们如何知道6能降低成本？,To reduce cost.降低成本,By linking it to what matters 通过与实质相联系,2023/6/25,23,Flextronics Corporate Presentation,Cost Of Poor Quality(COPQ)低质的代价,Costs that are associa
20、ted with有关的代价Internal failure costs内部故障成本External failure costs外部故障成本Inspection/QA costs检验成本Prevention costs(e.g.maintenance)预防成本（如维护）Lost opportunity costs机会错失成本,There is a correlation between a companys COPQ and the s rating of its key processes公司的COPQ与关键过程的s级别之间有相关关系,What is the Cost of Poor Qual
21、ity?低质的代价是什么？,2023/6/25,24,Flextronics Corporate Presentation,Old Philosophy:原来的基本原理：,LSL下线,USL上线,Nom名义尺寸,No Loss无损失,Loss due to Scrap&Rework由废品和返工造成的损失,Loss due to Scrap&Rework由废品和返工造成的损失,Quality is based on Conformance to Specifications基于与规范一致的质量,2023/6/25,25,Flextronics Corporate Presentation,Cor
22、rect View:,Quality Losses are based on deviation from target,NOT conformance to specifications基于偏离目标的质量损失，与规范不一致,Cost成本,LSL下线,USL上线,Nom名义尺寸,Target目标,Medium Loss平均损失,Heavy Loss,2023/6/25,26,Flextronics Corporate Presentation,Six Sigma Results(What does it mean to us)6的成效（对我们意味着什么）,General Electric$12
23、Bn savings over 5 years 5年节约120亿$Honeywell$800M savings over 2 years 2年节约8亿$NCR$100M savings over 2 years 2年节约1亿$DuPont$450M savings in 2000 2000年节约4.5亿$,Six Sigma is delivering tangible cost savings to major organisations6为主要机构节约的可收回成本,2023/6/25,27,Flextronics Corporate Presentation,Six Sigma Resul
24、ts(What does it mean to us)6的成效（对我们意味着什么）,Six Sigma is delivering tangible cost savings to major organisations6为主要机构节约的可收回成本,General Electric:$12B savings over 5 years:5年节约120亿$Added approximately$1 to GEs EPS.GE每股利润增加约1$.Morgan Stanley Dean Witter calculated that Six Sigma saved GE$6B in 2000,or 5.
25、5%of Sales.Morgan Stanley Dean Witter 计算出62000年为GE节约60亿$，或5.5的销售额。GE is so confident in the results that they specifically mentioned Six Sigma initiative savings in their 10K filings each of the past five years.GE深信成果，并在其中特别提到过去的每5年6所节约的10K金属屑。,2023/6/25,28,Flextronics Corporate Presentation,Texas I
26、nstrumentsABB(Asea Brown Boveri)Honeywell GEBombardierNokiaSonySeagateIomega,Companies Implementing Six Sigma贯彻6的公司,ToshibaDuPontAmerican ExpressBBANCRFord Motor CompanyDow ChemicalJohnson ControlsEricsson,And now.而且现在.,Solectron and Sanmina SCI,2023/6/25,29,Flextronics Corporate Presentation,How to
27、 achieve Six Sigma.如何实现6.,Culture文化,Goal目标,Benchmark基准,Measurement测量,Method方法,2023/6/25,30,Flextronics Corporate Presentation,Strategy,Know Whats Important to the Customer 了解对客户来说什么是重要的 Reduce Variation 减少波动 Center Around Target 以目标为中心 Reduce Defects 减少缺陷,2023/6/25,31,Flextronics Corporate Presentat
28、ion,Defect Reduction减少缺陷Yield Improvement提高产量Improved Customer Satisfaction提高客户满意度Higher Net Income增加纯收益,The Goal of 6s 6s的目标,2023/6/25,32,Flextronics Corporate Presentation,Six Sigma as a goal 以6为目标,2,308,537,3,66,807,4,6,210,5,233,6,3.4,Sigma is a statistical unit of measure which reflects process
29、 capability.The sigma scale of measure is perfectly correlated to such characteristics as defects-per-unit,parts-per million defective,and the probability of a failure/error.是一个反映过程能力的统计单位。的等级与下列特性完全相关，有：单件缺陷数、每百万件的缺陷数及故障/误差的概率。,s,PPM,Defects per Million Opportunities每百万出现缺陷的概率,ProcessCapability过程能力
30、,(Distribution Shifted 1.5s)（1.5s 对称分配）,2023/6/25,33,Flextronics Corporate Presentation,Topic Outline主题要点 Duration为期What is 6s?(Background history)何为6s？（背景知识）-15 minsBenefits and advantages of embracing 6s 奉行6s 的裨益-15 minsWhy 6s in Flextronics?Flextronics为什么使用6s？-15 mins Who is in 6s Council?6s委员会成员
31、？-10 mins6s peoples Roles and Responsibilities 6s成员的作用与责任-20 minsUnderstanding 6s methodology/concept 理解6s 的方法论/概念-60 minsCatapult exercise 弹射练习-30 minsQuestions&Answers.问题与回答,WHAT YOU WILL LEARN 学什么,2023/6/25,34,Flextronics Corporate Presentation,Why 6s in Flextronics?为什么Flextronics 使用6s？,In respon
32、se to internal and/or customer needs,Flextronics must improve its performance in certain areas,e.g.Product Development,Supply Chain应自身及客户需求，Flextronics必须在诸多方面加以改进，如：产品开发、供应链等。,Identify where Flextronics needs to improve and standardize its behaviour/processes.确定Flextronics需要改进和标准化的行为/过程。Follow a com
33、mon methodology to achieve Best Practice in those processes across the company.在全公司范围内按通用方法使上述过程实现最优方法。,Aligning to Business Strategy 与经营战略联合Add to the bottom line by improving the KOIs;and 通过改进KOL来提高底线；并且Increase Customer Satisfaction/loyalty增加客户满意度/忠诚度,2023/6/25,35,Flextronics Corporate Presentati
34、on,What Does this Mean to Me?对我来说意味着什么？,Lower defects缺陷少Lower cycle time周期短High productivity生产率高Supplier participation协助供应商Customer satisfaction客户满意Efficient sharing of best business practices有效地分享优秀经营实例A common Flextronics language and metrics for qualityFlextronics通用的质量语言和韵律,2023/6/25,36,Flextroni
35、cs Corporate Presentation,Lower Defects 缺陷少.Scrap,Inventory,Warranty废品，库存，承诺Lower Cycle Time 周期短.Time to Market,Higher Gross Margin,Reduced Inventories时间用于市场，总利润更高，减少库存Higher Productivity 生产率高.Less Capital&Labor资本及劳动力减少Customer Satisfaction 客户满意.Higher Revenue&Market Share and ON-time Delivery收入与市场份
36、额更高并及时交货Efficient Business Practices 有效的经营实例 Growth through Higher Productivity,Lower Cost,Better Responsiveness 通过生产率更高、成本更低、反响更好而提高,Six Sigma-What are the Benefits?6-有何裨益？,2023/6/25,37,Flextronics Corporate Presentation,WHAT YOU WILL LEARN 学什么,Topic Outline主题要点 Duration为期What is 6s?(Background his
37、tory)何为6s？（背景知识）-15 minsBenefits and advantages of embracing 6s 奉行6s 的裨益-15 mins Why 6s in Flextronics?Flextronics为什么使用6s？-15 minsWho is in 6s Council?6s委员会成员？-10 mins6s peoples Roles and Responsibilities 6s成员的作用与责任-20 minsUnderstanding 6s methodology/concept 理解6s 的方法论/概念-60 minsCatapult exercise 弹射
38、练习-30 minsQuestions&Answers.问题与回答,2023/6/25,38,Flextronics Corporate Presentation,6s World-Wide Council 世界范围的6s委员会,2023/6/25,39,Flextronics Corporate Presentation,Projects项目,LINE ROLES,CEO/COO,OPs LeadersOP领导,Functions/Process Owners功能/过程所有者,Full-time全职/Part-time兼职Team Members成员/Green Belts绿带,Genera
39、l Employees普通雇员,DeploymentChampion(s)实施负责人,Black Belt Candidates黑带候选人,Expectations期望,Decisions,Prioritization,Commitment决策、优先次序、使命感,GROUP VPsVP小组,Cross DivisionHigh ImpactIssues or Blackbelt Training and Support,GROUP LEVEL POOL OF RESOURCES,Master Black Belts黑带,PERFORMANCE IMPROVEMENT改进性能 RESPONSIB
40、ILITY有责任,PERFORMANCE IMPROVEMENT改进性能 ACCOUNTABILITY负责任,Installing a Formal Organizational Infrastructure 设置正式的组织机构,2023/6/25,40,Flextronics Corporate Presentation,Flex 6s MBB and Focus 6s MBB分布与集中,Americas MBB 美洲MBB,Europe MBB 欧洲MBB,Asia MBB 亚洲MBB,2023/6/25,41,Flextronics Corporate Presentation,Depl
41、oyment Considerations 实施注意事项,2023/6/25,42,Flextronics Corporate Presentation,WHAT YOU WILL LEARN 学什么,Topic Outline主题要点 Duration为期What is 6s?(Background history)何为6s？（背景知识）-15 minsBenefits and advantages of embracing 6s 奉行6s 的裨益-15 minsWhy 6s in Flextronics?Flextronics为什么使用6s？-15 minsWho is in 6s Cou
42、ncil?6s委员会成员？-10 mins6s peoples Roles and Responsibilities 6s成员的作用与责任-20 minsUnderstanding 6s methodology/concept 理解6s 的方法论/概念-60 minsCatapult exercise 弹射练习-30 minsQuestions&Answers.问题与回答,2023/6/25,43,Flextronics Corporate Presentation,Roles and Responsibilities,GroupLeadership领导群,Green Belts绿带,Blac
43、k Belts黑带,Champions负责人,Sponsors发起人,Vision远景Leads Change产生变化,Leads Stabilisation projectsSupports Black BeltsPart time,FulltimeLeads breakthrough projectsTrains Green Belts,Full timeSets DirectionBreaks Road BlocksLeads business deployment plan,Project OwnerImplements SolutionsManages sustainable cha
44、nge,Understand VisionApply concepts to their workplace,2023/6/25,44,Flextronics Corporate Presentation,Executive Management,Ops Leaders(Project Sponsors):执行管理，Ops领导（项目发起者）Responsible to create momentum and lead performance improvement through involvement and actions.在项目实施的全过程，创造动力，领导实施改进。Sponsor eff
45、ort and individual projects.发起者的努力及个体贡献。Ultimately accountable for results(1-3 Days of Training)对结果负最终责任（13天的培训）Deployment Champion执行负责人Responsible to catalyze performance improvement and process management.负责催化激励改进的实施并进行流程管理。Supports plant leadership by helping to diagnose issues,prioritize opportu
46、nities,allocate resources to projects,and track results.支持领导层有效处理纠纷，辨明优先机会，分配项目资源及跟踪结果。Identifies and helps propagate best practices within and across divisions 在部门间和部门内识别并帮助推广最佳经验Responsible to plan,organize,deploy and monitor progress,assuring quality,commitment and consistency throughout the orga
47、nization负责使计划，组织，实施和监控进度，质保，责任和一致性遍布组织内部。Responsible to establish communications throughout the entire organization负责在整个组织内建立有效沟通,Investing in Roles Accountable for Performance Improvement对实施改进职责者的投资,2023/6/25,45,Flextronics Corporate Presentation,Master Black Belts:黑带大师Full-time role to regenerate
48、and support Black Belts(Black Belt training&Specialization plus 2 weeks of additional training plus cycle of co-teach)负责对黑带的全过程培养和支持（黑带培训&专业化2周的额外受训互训周期）Black Belt:黑带Full-time resources responsible for training and leading teams that deliver promised results to the Divisions(5 weeks of Training)负责提供
49、培训全过程的资源配置，领导工作组向各部门陈述目标承诺（培训5周）Green Belt:绿带Trained part-time project team members mobilized by Black Belt team leaders(1-2 weeks of Training)负责培训兼职的项目组成员，对小组领导黑带负责（12周的培训）General Employees:普通雇员Aware consumers and contributors to continuous improvement.Part-time team members as appropriate(4-8 hour
50、s of training)在持续改进上有较高觉悟，兼职的小组成员（48小时的培训）,Investing in Roles Accountable for Performance Improvement(contd)对实施改进职责者的投资（续）,2023/6/25,46,Flextronics Corporate Presentation,Primary Roles-Project Sponsors主角项目发起者,Responsibilities职责Setting and maintaining broad goals for improvement projects and ensuring
