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1、,Business Process Overview,1.Order to Vendor,2.Purchase order to Vendor(EDI/E-mail/Fax),Purchase Order,Custom,Client,Vendor,Custom,Cargo,Maersk Logistics(Origin),Maersk Logistics(Destination),Vendor Management,4.Vendor check(Fax/E-mail),8.Discrepancy communication(E-mail/Fax/M*POWER),Carrier,Client,
2、Custom,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Client,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Custom,Cargo,5.Reply(Fax/E-mail),7.Discrepancy communication(MODS),Carrier/Terminal,Vendor Booking,9.Booking with shipping order form(M*POWER shipper/Fax/Phone),1
3、2.Discrepancy Communication(E-mail/Fax),13.Pre-advice(E-mail/Fax),14.Booking confirmation(FAX/E-mail),Carrier,Client,Custom,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Client,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Custom,Cargo,Carrier/Terminal,Cargo Planning,
4、16.Carrier booking with shipping order form(E-mail/Fax),17.Booking confirmation(E-mail/Fax),19.Issue ASN-report from MODS(mail),Carrier,Client,Custom,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Client,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Custom,Cargo,Carrie
5、r/Terminal,Export Custom Clearance,Carrier,Client,Custom,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Client,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Custom,Cargo,20.Customs clearance(interface to custom IT-system),Carrier/Terminal,Cargo Receiving,Carrier,Client
6、,Custom,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Client,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Custom,Cargo,21.Deliver cargo,23.Dock receipt,Carrier/Terminal,Warehouse Activities Origin,Carrier,Client,Custom,Vendor,Maersk Logistics(Origin),Maersk Logistics
7、(Destination),Client,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Custom,Cargo,24.Container pick-up from terminal,Carrier/Terminal,Cargo to Carrier,Carrier,Client,Custom,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Client,Vendor,Maersk Logistics(Origin),Maersk Logis
8、tics(Destination),Custom,Cargo,26.Deliver container,27.Bill of lading information(EDI),28.Payment(bank swift),29.Collect carrier bill of lading,31.Container Load Result(MODS),Carrier/Terminal,32.Container Load Result(M*POWER,EDI,E-mail,Fax),Document Management,Carrier,Client,Custom,Vendor,Maersk Log
9、istics(Origin),Maersk Logistics(Destination),Client,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Custom,Cargo,34.Invoice(mail,fax,EDI),35.Document Delay Notice(Fax/E-mail),36.Document Delay Notice(MODS),37.Document Delay Notice(M*POWER,E-mail,fax),39.Forwarding document pouch(courie
10、r),41.Create FCR or HB/L,Carrier/Terminal,40.Payment,Inbound Planning,Carrier,Client,Custom,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Client,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Custom,Cargo,43.Inbound Cargo reports(M*POWER,E-mail,Fax),45.Deliver instruct
11、ions(Fax,Phone,E-mail),Carrier/Terminal,Cargo Release,Carrier,Client,Custom,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Client,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Custom,46.Custom clearance(Interface),47.Ref.no.(Interface),49.Release request(Fax,Phone,E-ma
12、il),50.Release request(Fax,Phone,E-mail),51.Delivery order(E-mail,Fax,EDI),52.Final delivery,Carrier/Terminal,53.Delivery note(Fax,E-mail),Cargo,Warehouse Activities,Carrier,Client,Custom,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Client,Vendor,Maersk Logistics(Origin),Maersk Logi
13、stics(Destination),Custom,Cargo,54.Container delivery,56.Final delivery,Carrier/Terminal,57.Delivery note(Fax,E-mail),Distribution,Carrier,Client,Custom,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Client,Vendor,Maersk Logistics(Origin),Maersk Logistics(Destination),Custom,Cargo,58.
14、Booking distributor,59.Delivery note(Fax,E-mail),60.Final delivery,Carrier/Terminal,Business Process Overview,所谓SOP，是 Standard Operation Procedure三个单词中首字母的大写，即标准作业程序，就是将某一事件的标准操作步骤和要求以统一的格式描述出来，用来指导和规范日常的工作。SOP的精髓，就是将细节进行量化，用更通俗的话来说，SOP就是对某一程序中的关键控制点进行细化和量化。从对SOP的上述基本界定来看，SOP具有以下一些内在的特征：1)SOP是一种程序。S
15、OP是对一个过程的描述，不是一个结果的描述。同时，SOP又不是制度，也不是表单，是流程下面某个程序中关控制点如何来规范的程序。2)SOP是一种作业程序。SOP首是一种操作层面的程序，是实实在在的，具体可操作的，不是理念层次上的东西。3)SOP是一种标准的作业程序。所谓标准，在这里有最优化的概念，即不是随便写出来的操作程序都可以称做SOP，而一定是经过不断实践总结出来的在当前条件下可以实现的最优化的操作程序设计。说得更通俗一些，所谓的标准，就是尽可能地将相关操作步骤进行细化、量化和优化，细化、量化和优化的度就是在正常条件下大家都能理解又不会产生歧义。4)SOP不是单个的，是一个体系。虽然我们可以单独地定义每一个SOP，但真正从企业管理来看，SOP不可能只是单个的，必然是一个整体和体系，也是企业不可或缺的。余世维在他的讲座中也特别提到：一个公司要有两本书，一本书是红皮书，是公司的策略，即作战指导纲领；另一本书是蓝皮书，即SOP，标准作业程序，而且这个标准作业程序一定是要做到细化和量化。,
