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1、,Web Agency Service Domain,Web Building,Web Solution,Web Consulting,Web CIWeb DesignWeb application,e-Business ConsultingMarket Analysis,Web Agency Service Domain,Web Building,Web Solution,Web Consulting,Web CIWeb DesignWeb application,e-Business ConsultingMarket Analysis,Web Agency Service Domain,W
2、eb Building,Web Solution,Web Consulting,Web CIWeb DesignWeb application,e-Business ConsultingMarket Analysis,e-Business Value Chain,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Customer,Order Fulfillment,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Customer,Order
3、Fulfillment,e-Business Value Chain,Consulting,Marketing,Contents,Flash,Design,Coding,CTI,UMS,Mailing,Server,D/B,Creative,Interaction,System,ebiz Integration,Strategy,Sopping,eCRM,IRM,VOC/RMS,e-Learning,Interactive Full Service,ebiz,eSolution,eBiz Sector&Solution,eSolution,LIFE,System,INFORMATION,COM
4、MUNICATION,TechnoVillage,/,/,/,/,/,/,Mail+SMS+Fax+,DB,/,Consulting,Marketing,Contents,Flash,Design,Coding,CTI,UMS,Mailing,Server,D/B,Creative,Interaction,System,ebiz Integration,Strategy,Sopping,eCRM,IRM,VOC/RMS,e-Learning,Interactive Full Service,ebiz,eSolution,eBiz Total Service,eBizStrategy,eBizO
5、peration,eBizConsulting,Planning,Contents,Solution,Marketing,eBusiness Integrator,eBizBuilding,eBiztotal service,eBusiness Transformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCMERPIPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSiteCRM/CP,Partners,Supplier,Supplier,Supplier,stoc
6、kholder,Employees,On-line,Off-line,SCMERPIPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSiteCRM/CP,Partners,eBusiness Transformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCMERPIPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSiteCRM/CP,Partners,eBusiness Transformation,PACS,ERP,CRM,EIP,Ma
7、iling,B2Emall,IntegrationDevelopers,Web Service,EnterpriseSolution,Business Fields:SI Development&Solutions,eBiz Total Service,eBizStrategy,eBizOperation,eBizConsulting,eBusiness Integrator,eBizBuilding,eBiztotal service,Planning,Contents,Solution,Marketing,PACS,ERP,CRM,EIP,Mailing,B2Emall,Integrati
8、onDevelopers,Web Service,EnterpriseSolution,Business Fields:SI Development&Solutions,PACS,ERP,CRM,EIP,Mailing,B2Emall,IntegrationDevelopers,Web Service,EnterpriseSolution,Business Fields:SI Development&Solutions,e-Business Value Chain,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Cu
9、stomer,Order Fulfillment,eCompany,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP,eBiz Sector&Solution,eSolution,LIFE,System,INFORMATION,COMMUNICATION,TechnoVillage,/,/,/,/,/,/,Mail+SMS+Fax+,DB,/,eBiz Total Service,eBizStrategy,eBizOperation,eBizConsulting,Planning,Conte
10、nts,Solution,eBusiness Integrator,eBizBuilding,Marketing,eBiztotal service,eBiz Sector&Solution,eSolution,LIFE,System,INFORMATION,COMMUNICATION,TechnoVillage,/,/,/,/,/,/,Mail+SMS+Fax+,DB,/,Consulting,Marketing,Contents,Flash,Design,Coding,CTI,UMS,Mailing,Server,D/B,Creative,Interaction,System,ebiz I
11、ntegration,Strategy,Sopping,eCRM,IRM,VOC/RMS,e-Learning,Interactive Full Service,ebiz,eSolution,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP,eCompany,Data Integration,Enterprise CRM,eCRM,Data Warehousing/Integration,Web LogData,Data Base,TransactionData,CustomerProfil
12、e,Enterprise CRM,eCRM,Data Warehousing/Integration,Web LogData,Data Base,TransactionData,CustomerProfile,Data Integration,SM MU,SI MU,NI MU,R&D MU,eBizTotal Service,eBiz Total Service,Service,Sales,CRMData Warehousing/Integration,SMSChannel,Web FAXChannel,eMailChannel,Web SiteChannel,Post channel,Co
13、nsumer,Investor,Purchaser,Analyst,The press,Club,Marketing,Customer Interaction PlatformsInteraction Management Infrastructure,Customer Communications,e-CRM,E-Mail,EDMS,GW,KMS,2(),ERP,1(),CRM,SCM,E-Planning,Office Management System,Customer A,Customer B,Customer C,Supplier A,Supplier B,Supplier C,eB
14、iz Consulting,eBiz Solutions,eBiz Integration,eBiz Solutions&Service,Internet AreaBSP AreaSI AreaNI Area,eCRM,WCMS,IRM/PRM,Mailing,MES,CTI,PABX,IBS,Network Integration Automation System Enterprise Network,CRM/DW,EIP/EKP,ERP/SCM,GW/KMS,SI consulting SI development SI management,Web consulting Web dev
15、elopment Web management,NI Area,SI Area,Web SI Area,eBiz Solutions&Service,Web SI AreaSI AreaNI AreaSystem Area,CRM,Forecasting,Opportunity Management,Configuration,Generation,Forecasting,Customer CareSpare Management,ForecastingPersonalizationCampaign ManagementMarketing Encyclopedia,ERP,CMS,SCM,EI
16、P,eStrategy,Solution&Service-SI Development&Solutions,Marketing,Sales,Services,One-Stop Service,10%,10%,5%,5%,BSP,IT consulting IT development IT management N/W management New technology,Wireless Internet,Web Contents,Web Mailing,Web SI,eBiz Solutions&Service,BSP AreaInternet AreaSI AreaNI AreaConsu
17、lting Area,BSP MU:(Business Service Provider Management Unit),Internet AreaBSP AreaSI AreaNI Area,55%,15%,20%,10%,eBiz Solutions&Service,Consulting for eBizeStrategy Consulting.eManagement ConsultingeBusiness Restructure Consultinge-CRM,e-Marketing Consulting,e-Solution/e-Infra/e-Infra,SI consulting
18、&management,Network Integration/Automation System,IT development&management,SCM,CRM,e-Supply chain Management,e-Customer Relationship Management,E-biz transformation,System,-,-,-Supply Chain,ERP/EIP,e-Business Perspective,e-CRM function,e-Customer Relationship Management,e-CRM,e-CRM,Adaptation,Analy
19、sis,Data Gathering,eBiz Solution analysis _e-CRM,/,1.,5.,4.,3.,2.,1.,()?,Site?,Site Site(,)?,/?,?,eCRM,e-CRM,2,90,:60%(80 90%),:40%,-,:,5,Off-line On-line Business WCMS e-CRM,1.7()2.Web Solution,Off line Business On line Business,Vision,Mission,Planning,1.Summary,-,Customer,Partner,Shareholder,Emplo
20、yee,e-Business Solutions,Sales Team,System Team,ConsultingTeam,SI MU,NetworkTeam,AutomationSystemTeam,EnterpriseNetworkTeam,NI MU,eBiz,CRM,EIP,R&D,eBiz Collaboration Network,Himart,2.,?,Publish,Interact,Transact,Integrate,Customer Information AccessHSE Communication,Customer and Technical SupportSup
21、plier Relationship Management,Electronic Order to CashElectronic ProcurementSupplier Bidding&Selection,Integrated Planning and ForecastingIntegrated Plant Management,:,e-Business _Fulfill Demand,Proposal,-Web Site System,Value,2003,2004,2005,2006,/,e-Branding B2B/B2E Web(EIP)personalization(e-CRM/DM
22、),E-Biz,1,2,3,Branding&Identity(Web CI)Business/(Site Concept)System&Solutions,Web Site,2003,2004,EIP,e-Biz SI,Web SI,Web,2005,eBiz Planning eBiz Integration e-Package/Solution e-learning Solution e-Total Marketing,Web Identity Web Contents Web Promotion Web Applications,Web SI Planning Web System I
23、ntegration SMS/eFax/Mailing eCRM/IRM/CMS e-Marketing(PRM),Web SI&eSolution,eBiz Value,eBiz Transformation,e-biz Total Solution,e-Business,Convergence,Industry Transformation,Value ChainIntegration,Channel Enhancement,:PwC,eBiz Transformation,Solution Development,30%,60%,30%,60%,Customer,Customer,Sup
24、plier,Supplier,Loyalty,System Integration,eCRM IRM PRM,Solution Development,eOffice,eConsulting,eVenture,eSolution,eCompany,Business Domain,eBiz Strategy Consulting.eBiz Management ConsultingeBiz Restructure Consulting,eCRM(Web call center)eCommunity eFAX(Dial Fax)eIRM WCMS,Real estate portal Networ
25、k swap serviceInternet Fax Tour portal Internet broadcasting Community portal,EDMS GroupWare Enterprise Knowledge Internet Purchasing System,Application,Web DB Integration Mobile Application Customer Integrated,Home Page,System,Solution,e-branding Web Style Guide On-line Marketing,DB/Web Server Mult
26、imedia Server Wireless/Security,e-CRM e-Marketing WCMS.,e-Business Transformation,Marketing Innovation,Channel Innovation,Application,Web DB Integration Mobile Application Customer Integrated,Home Page,System,Solution,e-branding Web Style Guide On-line Marketing,DB/Web Server Multimedia Server Wirel
27、ess/Security,e-CRM e-Marketing WCMS.,e-Business Transformation,Marketing Innovation,Channel Innovation,eOffice Solution Planning,.,()/.,.,45%,15%,5%,35%,.,KMS,EIS,EDMS,SCM,CRM,Non-formal Information,Enterprise Knowledge/Information Portal,EKP-EIP,Solution&Service-SI Development&Solutions,GW,ERP,How
28、convenient would it be,if we can view all the numerous information scattered on the internet,such as Intranet,GroupWare,(ERP),(CRM),(SCM)gathered in single screen?,eBiz Solution,eCRM,2003,2004,2002,SMS,CMS,PMS,EIP,ERP,SCM,Electronic Decision Making,E-mail,E-board,Schedule Management,MIS,Name Card Ma
29、nagement,CareerManagement,HumanRelationship Management,Survey,messenger,Solution&Service-eagleOffice,GWeagleOffice,DefenseDefense,the Agency for nationalsecurity institution etc.,Finance Bank,Insurance,Security,Credit Card,Investment Trust etc.,ChemistryPetrochemical,heavy chemical/explosive/energy
30、etc.,Service Distribution/service/leisure/educational institution etc.,Public sector Government organization/government investment institution etc.,Industry Machine,construction,assembling,equipment etc.,SI MU Business Fields,Business Fields:SI MU,Company Organization,Company,Organization,eBizSoluti
31、on,Consulting,InternetBiz,System,Solution Mu,R&D MU,Planning MU,INFRA MU,Organization,Planning&Public,Supporting Team,President&CEO,CS team Biz 1 team Biz 2 team Biz 3 team,Sales 1 team Sales 2 team SI System team SI Develop team,Sales 1 team Sales 2 team Automation team Network team,Consulting 1 te
32、am Consulting 2 team Consulting 3 team,eBiz team Solution team,SI MU,INFRA MU,Consulting MU,R&D MU,BSP MU,Organization,How to reach online user and provide Customised In-depth product information?,How to sell products and process ordersOver the Web?,What are new offerings,unique to the Web?,How to r
33、evolutionise business models andshift value creation?,Product/Service Innovation,Business Model Innovation,Marketing Innovation,Channel Innovation,Source:Arthur D.Little,eBusiness Perspective,(e-Business),Channel Enhancement,Value Chain Integration,Convergence,Industry Transformation,Win-Win,(:),:Pw
34、C,eBusiness,Web SI-Web SI Consulting-Web Applications-Web Solutions,e-Biz/M-biz-e-Biz Consulting-e-Biz Integration-e-Biz Solutions,e-Biz Total-e-Total Consulting-e-Biz Total Integration-e-Biz Total Solution,Business Value,100,250,300,120,400,700,Degree of Innovation,Web build-Web Planning-Design/Com
35、ponent,Web build-Web Planning-Design/Component,Web SI-Web SI Consulting-Web Applications-Web Solutions,e-Biz/M-biz-e-Biz Consulting-e-Biz Integration-e-Biz Solutions,e-Biz Total-e-Total Consulting-e-Biz Total Integration-e-Biz Total Solution,Business Value,100,250,300,120,400,700,Degree of Innovation,Web build-Web Planning-Design/Component,Web SI-Web SI Consulting-Web Applications-Web Solutions,e-Biz/M-biz-e-Biz Consulting-e-Biz Integration-e-Biz Solutions,e-Biz Total-e-Total Consulting-e-Biz Total Integration-e-Biz Total Solution,Business Value,100,250,300,120,400,700,Degree of Innovation,
