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1、西餐厅服务英语,NEW CENTURY GRAND HOTEL BEI JING WESTERN RESTERANTAN SERVICE ENGLISH,The key words of English study,BraveryPersistenceDiligence,勇敢毅力勤奋,Departments in our hotel 酒店部门,Human Resources Division 人力资源部Finance Division 财务部Sales Marketing Division 市场部Rooms Division 房务部Food Beverage Division 餐饮部Sales
2、 Department 销售部,Western Restaurant Basic English 西餐厅基础英语,Departments in our hotel 酒店部门,Recreation Department 康乐部Engineering Department 工程部Security Department 保安部Communications Department 公关部Front Office Department 前厅部Housekeeping Department 管家部Purchasing Department 采购部,Dinner knifeDinner spoonDinner
3、 fork,主餐刀主餐勺主餐叉,Introduce Tableware 餐具介绍,Tea spoon Fruit fork Butter knife Salad knife Steak knife,咖啡勺水果叉黄油刀色拉刀牛排刀,Introduce Tableware 餐具介绍,Chopsticks Chinese spoonDessert fork/spoon,筷子瓷勺甜点叉/勺,Introduce Tableware 餐具介绍,chopstick rest TrayAshtraybowl,筷架托盘烟缸碗,Introduce Tableware 餐具介绍,Match Toothpick To
4、othpick holder Bottle opener,火柴牙签牙签盒开瓶器,Introduce Tableware 餐具介绍,TowelCoffee cupWhite/red wine glassIce water glass,毛巾咖啡杯白/红酒杯冰水杯,Introduce Tableware 餐具介绍,Sugar bowlPepper casterMilk jugTea/coffee potplate,糖缸胡椒盅奶盅茶/咖啡壶盘子,Introduce Tableware 餐具介绍,NapkinFlower vaseTable cloth,餐巾纸花瓶台布打火机,Introduce Tabl
5、eware 餐具介绍,Lighter,Condiment 调味品,table salt 盐Surge 糖Red/White vinegar 红/白醋Chilly sauce 辣椒酱,KetchupaniseedShrimp sauceCurry,Condiment 调味品,番茄酱八角大茴香虾油蒜,GarlicMustardPepper Oil,Condiment 调味品,咖喱芥末胡椒油,卡盟 卡盟,Microsoft Office PowerPoint，是微软公司的演示文稿软件。用户可以在投影仪或者计算机上进行演示，也可以将演示文稿打印出来，制作成胶片，以便应用到更广泛的领域中。利用Micro
6、soft Office PowerPoint不仅可以创建演示文稿，还可以在互联网上召开面对面会议、远程会议或在网上给观众展示演示文稿。Microsoft Office PowerPoint做出来的东西叫演示文稿，其格式后缀名为：ppt、pptx；或者也可以保存为：pdf、图片格式等,ButterGingerSoy sauce,Condiment 调味品,黄油生姜酱油,Main dish Drinking Dessert BuffetCoffee/tea,Food Introduce 食品介绍,主菜饮品甜点自助餐 咖啡/茶,Beef Steak Salad Chicken Vegetables,
7、Food Introduce 食品介绍,牛肉牛排色拉鸡肉蔬菜,Seafood Crab OysterShrimp Shell,Food Introduce 食品介绍,海鲜蟹牡蛎虾贝壳,Ham SandwichmushroomWonton Dumpling,Food Introduce 食品介绍,火腿三明治蘑菇馄饨饺子,Cake Chocolate Juice Ice cream Pudding,Food Introduce 食品介绍,蛋糕巧克力果汁冰淇淋布丁,Boil Fry(deep-fry)Grill Steam RoastSmoke,Ways of Cooking 烹饪方法,煮煎扒蒸烤熏
8、,Basic Guest Contact简单交流,Greeting 问候,Greeting 问候 Welcome to 欢迎光临Pleasant stay 住店愉快Good morning 早上好Enjoy 喜欢,Greeting Key Words问候-关键单词,Greeting Substitutions问候-句子,Welcome to our restaurant.May I help you?欢迎光临我们餐厅，我能帮助你们忙？Im glad/pleased/happy/delighted to see you(again).我很高兴（又）能见到你。I hope you will enj
9、oy your meal.我希望你用餐愉快。,Back,Farewell告别,Farewell Key Words告别-关键单词,Compliment Comments Nice trip Smooth flight Have a safe trip/journey Bon Voyage Service Satisfied Visit Look forward to,赞赏 评论 旅途愉快 飞行顺利 一路平安 服务 满意 访问期待,Farewell Substitutions告别-句子,Goodbye,thank you for come to my restaurant感谢您入住我们的餐厅。W
10、e hope you are satisfied with us.我们希望您能满意我们的服务。We look foreword to serving you again.我们期待再次接待您。Did you enjoy your meal?您喜欢您的菜肴吗？,Back,Thanks 致谢,Thanks Key Words致谢-关键单词,Understanding 理解Valuable advice 宝贵意见Appreciate 感激Support 支持Assist 协助No problem 没问题It is the least I can do 小事一桩Dont mention it 不客气,T
11、hanks Substitutions致谢-句子,Thank you very much/so much for your service.非常感谢您提供的服务。We really appreciate your kindness,miss.小姐，我们非常感谢您的好意。Im glad that youre happy with our service.我很高兴您能对我们的服务感到满意。You are welcome.It is my pleasure.不客气，我很乐意。,Apology道歉,Apology Key Words道歉-关键单词,Delay 推迟Apology 道歉Careless
12、粗心的Accident 事故Inconvenience 不便Regret 遗憾Discomfort 不适Take care of 关心,Apology Substitutions道歉-句子,Im apologize for the mistake.我为这个错误道歉。Im sorry to hear that我很遗憾听你这么说。We fell very sorry about this.Ill take care of it right away.我们很抱歉，我马上处理。Please take care of this right away.请马上处理此事。,Back,Useful dialog
13、ue实用对话,Booking Seats Service订位服务,Reservation 预定Window table 靠窗位Full 客满Table for 4/5 4/5人桌Confirm 确认,Key words,Booking Seats Service订位服务,Good afternoon.this is Isabella restaurant.what can I do for you?Haw many of you may we expect in your party?Im afraid we are fully booked for tonight.May I have yo
14、ur name and telephone number?,Substitutions,Booking Seats Service订位服务,C:Good morning.this is Isabella restaurant.what can I do for you?G:What time do you open in the evening?C:We open at 5:30pm sir,and we take the orders at 10；30pm.G:Good.Id like to reserve a table for tow.C:Yes sir.what time would
15、you like table,sir?G:I am not sure,perhaps around 8；00pm.Haw many of you may we expect in your party?Im afraid we are fully booked for tonight.May I have your name and telephone number?,dialogue,Booking Seats Service订位服务,C:Fine.Ill reserve a table at 8；00，sir.May I have your name,please?G:Bellow.Hen
16、ry Bellow.C:Oh,is there any chance of a table by the window?My wife loves the harbor view.One more thing,as it is her birthday,I want it to be a celebration.C:I see.we have already received many bookings and though I cannot guarantee any thing,please be assured that well try our best,Mr.bellow.I hop
17、e youll understand.G:I do,but I would appreciate it if it could be arranged.C:I ll try my best.we look forward to having you with us tonight,thank you for calling us.G:Good-bye.C:Good-bye.And have a nice day!,Seating Guests安排就坐,Key Words,Vacant seat 空座Dinning room 大厅Reservation list 预定表,Seating Gues
18、ts安排就坐,1、Have you made a reservation with us？2、Iam sorry sir,the table by the window has been reserved.3、We dont have a vacant seat at the moment.Would you mind waiting a few minutes?4、Will this table be all right?,Important sentence,Seating Guests安排就坐,C:Morning sir,welcome to the Isabella restauran
19、t.G:Morning.C:How many person,please?G:A table for five,please?C：I m afraid all our table are taken,sir.would you mind waiting until one is free?G:Well.how long will it take?C:Im not sure,sir.If you are in a hurry,we also serve breakfast at the caf on the lobby floor.G:Thats too much trouble.I prefe
20、r to wait.C:May I have your name?G:Yes,Michham.C:Mr,Michham,could you take over there and I will give you a call when a table is free.G:Thanks.,dialogue,Taking Orders 点 菜,Key Words,1 order 2 appetizer3 bread 4 soup 5 dessert6 specialty7 recommendation,点菜开胃菜面包汤甜点特色推荐,Taking Orders 点 菜,Important Sente
21、nce,May I take your order nom?What will be the pleasure?We have a buffet.you can have all you want for _ yuan.Im afraid this vegetable is not in season.would you like to try something else?Its our chefs recommendation.What kind of dressing would you like on your_?,Taking Orders 点 菜,dialogue,C:Would
22、you like some wine for your meal,sir?We have a good selection of classified Bordeaux wines and Californian wine.G:Wed like to take some wine with the dinner.W:Here is the wine list.Place take your time.(After a few minuets the waiter comes back to the table.)W:May I take your wine order?G:There are
23、so many wines here.We really dont know which one to take.C:What about a bottle of Chateau Haut Lafite?It is very good.Many guests give high comments on it.G:Fine,a bottle of this wine then.(The waiter takes the order)C:(Presenting the bottle to the guest)This is the bottle of Chateau Haut Lafite 196
24、4G:Aha,it looks quite all right.,Serving Dishes 用 餐 服 务,Key Words,1 taste/tasty 2 delicious3 tender 4 satisfaction 5 flavor,味道美味的嫩的令人满意的风味,Important Sentence,Serving Dishes 用 餐 服 务,1May I take order for you now?2 Which flavor would you prefer,strawberry or vanilla3 How much longer are we going to ha
25、ve to wait for our dinner?4 Here are the Fried Carp and the Roast Beef.,dialogue,C:Heres your fish-maw soup,maam.G:I dont think I ordered this.C:Ill check.Im afraid there is no mistake,maam.This is the dish you ordered.G:I dont think I want it.May I Change it?C:Im afraid not.Once it ordered and serv
26、e it cant be exchanged.G:That all right.Is my order coming pretty soon?Ive been waiting for long time.C:What have you ordered?G:Steamed bass.C:Oh,that takes quite a while to prepare.G:Ive an appointment at noon.Could you tell the cooks to hurry?C:Certainly,maam.Ill tell them right away.,Serving Dish
27、es 用 餐 服 务,Guest Complaints顾客投诉,Key Words,1 look into 2 excuse3 fresh 4 stained 5 tough6 raw,调查原谅新鲜的过熟的硬的生的,Important Sentence,Serving Dishes 用 餐 服 务,1 Whats the problem,sir?Can I be of assistance?2 This is quite unusual.I ll look into the matter.3 Would you like to try something else?With our compl
28、iments,of course.4 Im sorry,sir.Please excuse her.Were very busy today.5 Im awfully sorry to have made your shirt stained.,Seating Guests安排就坐,dialogue,G:Hello,waitress.C Yes,sir.Can I help you?G:Yeah,weve had enough meat food and we dont feel like eating any more meat.Can you change the sweet and po
29、rk for Steamed Perch?C:Ill have to check to see if the sweet and sour pork has been done,When a dish already prepared,it cant be changed.G:Please check the chef.C:Yes,sir Im sorry,sir,but the pork has been prepared and will come to you right away.I suggest you take it back home.May I take your order for the steamed perch now?G:No thank you.Do you mind packing the pork for me?C:Not at all.Ill do that when you finish your dinner.,Thank you for your participation,and hope everybody can become English amateur!,Thank you!,
