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1、IBM Confidential,1,Methodology OverviewPhilip Morris Companies,May 2002,IBM Confidential,2,Many well proven methods form the basis of IBM Global Services Method,Client-Server,Object Technology,Package Implementation,“Method BLUE”,Mobile and WirelessConsulting,IBM Global Services Method,CAD,e-busines
2、s,AMS,IBM Confidential,3,Method BLUE.,Method BLUE is IBMs business driven approach to selecting and implementing an enterprise packaged solution.,IBM Confidential,4,Agenda,Implementation Success FactorsThe Value of IBMs Solution ApproachLicensing the MethodMethod Demo,IBM Confidential,5,An integrate
3、d package will impact the people,business processes,and technology of a company,While an integrated package will have a direct impact on the technological,aspects of the company,the package alone does not address the people or,process issues associated with a change of this magnitude.In these two ar
4、eas it,is the redesign effort which must address the majority of issues,IBM Confidential,6,Implementation Success-Key Focus Areas,Our experience tells us that achieving harmony of people,processes and technology requires a focus in six key areas:,People,Processes,Technology,IBM Confidential,7,Busine
5、ss Focus,What quantifiable business gains are expected?What is the Return on Investment(ROI)?How can I measure my ROI?How can I benefit from the business best practices inherent in the application?Which business processes should I allow the package to redesign?Which processes should NOT be redesigne
6、d?,IBM Confidential,8,Organization Focus,What will be the impact of this new application on my people?On productivity?How can change be managed?What will be the impact on the organizational structure of my business?Do I need to redesign the organization?What training is required?When?What is the cos
7、t?Who are the champions of change?,IBM Confidential,9,Application Focus,Will the function of this application support all the requirements of my business?How do I resolve any gaps?How should the application be configured to best support my business?What reports will be required?How do I integrate th
8、is application into my current system environment?What data needs to be mapped and converted?What is the best data conversion plan?Cutover plan?,IBM Confidential,10,IT Architecture Focus,What impact will there be on my current IT infrastructure?.on my IT production processes?.on my IT architecture?W
9、hat new technologies must I have to support the new application?How much will it cost?Do I have the right technical skills?,IBM Confidential,11,Engagement Focus,What is the best approach for implementation?Shall I do a pilot,then rollout to other sites?Shall I implement only certain modules first th
10、en remaining modules of the application later?How shall I organize my project team?What skills do I need on my team?How much time will it take?How should I organize the work to be done?How can I manage the project changes?Issues?Decisions?Sign-offs?,IBM Confidential,12,Production/Operations Focus,Ho
11、w will I handle application version upgrades?Can I adequately support and maintain the application environment?Establish help desk skills and organization for newly introduced systemDetermine new tech skills,IBM Confidential,13,Agenda,Implementation Success FactorsThe Value of IBMs Solution Approach
12、Licensing the MethodMethod Demo,IBM Confidential,14,The Value of IBMs Solution Approach,Method BLUE:,Addresses the six key focus areas for a complete life-cycle implementationWork-product based for flexibility and ease of useProvides a roadmap for the work that must be doneProvides samples,examples,
13、guidance of work to be completed,IBM Confidential,15,The Value of Our Solution Approach,Method BLUE,along with the skills of your people and our people,addresses the questions that must be answered in the six key focus areas.,Method BLUE Focus Areas,The Value of Our Solution Approach,Method BLUE pro
14、vides a roadmap of the work that must be done.,Method BLUE Phases Rel 4,It is very important for the client and the IBM team to fully understand the current business strategy,the major areas of concern with the current business,the critical processes,readiness for the change and current IT-infrastru
15、cture and application portfolio.In the Business Assess Phase we look at all of these and build a Case for Change that validates the need for the business transformation project.We also look at the areas of business transformation that the client wishes to address.We then use our business expertise t
16、o advise and guide the client in the selection of the best business practices in order to maximize their investment in this transformation initiative.Particular attention is given to the identification and quantification of business benefits that will be achieved by the implementation of the selecte
17、d package.,The Value of Our Solution Approach,Business Assess Phase,Run,Prepare,Business Assess,Package Assess,Plan,Design,Implement,Manage/Run,The main purpose of the Package Assess Phase is:to select or validate the package solution that best suits the business requirements defined in the Business
18、 Assess Phase.to build upon the business case with costs and benefits.,The Value of Our Solution Approach,Package Assess Phase,Design,Deploy,Configure,Run,Prepare,Design,Business Assess,Package Assess,Plan,Design,Implement,Manage/Run,The main purpose of the Plan Phase is:to define the strategies for
19、 implementation,testing,training,etc.,in order to start the implementation project.,The Value of Our Solution Approach,Plan Phase,Run,Prepare,Business Assess,Package Assess,Plan,Design,Implement,Manage/Run,During the Design Phase,the final solution,based on the selected or validated package,is desig
20、ned.Special attention is given to designing all interfaces,package extensions,and data conversion routines.Our solution approach,with its focus on the reuse of assets,can be particularly effective in this and following phases.,Design Phase,The Value of Our Solution Approach,Design,Run,Prepare,Busine
21、ss Assess,Package Assess,Plan,Design,Implement,Manage/Run,It is in the Implement Phase where the package is configured to meet the requirements of the business.Required system interfaces are built,end users trained,IT infrastructure put in place and plans for final deployment of the system are devel
22、oped during this phase.This phase also ensures cut-over to the new system.Final data conversion is completed in this phase along with other activities necessary to bring the new system to life within the business.Support procedures are established at this time to ensure the ongoing success of the bu
23、siness transformation.,Implement Phase,The Value of Our Solution Approach,Design,Run,Prepare,Business Assess,Package Assess,Plan,Design,Implement,Manage/Run,Run Phase,The Value of Our Solution Approach,The purpose of the Run Phase is to operate and support the new system in the production environmen
24、t.As with other business operations,the Run Phase is an ongoing activity for the duration of the operational life of the system.,Design,Run,Prepare,Business Assess,Package Assess,Plan,Design,Implement,Manage/Run,IBM Confidential,23,Summary of Method BLUE Phases,Phase Primary PurposeBusinessAssess cr
25、itical processes,readiness for change,current IT infrastructure and application portfolioAssessSpecify high-level requirements and future capabilitiesIdentify gaps between the current and future state Define future processes based on industry best practicesPackageSelect or validate the package solut
26、ion that best suits the business requirementsAssess Prepare a business case with costs and benefitsPlanReady the engagement team for a successful implementation-high level implementation strategyDevelop project guidelines,strategies,and standardsDesign Assist client in designing the processes and or
27、ganization and in matching processesto package functionalityFocused package training for clients so they can assist in the documentation of future system processesImplementDevelop,integrate,and test the final configurationDevelop end-user training specificationsPlan the production,cut-over and post-
28、live supportPrepare the package,IT infrastructure,and organization for going liveEducate and train users,setup and operate Help Desk and provide end-user supportRunApplication management,maintenance,upgrades,extensionsTroubleshoot and resolve,Help Desk,IBM Confidential,24,Work Product Based-a key di
29、fferentiator,Project Artifacts,Work Product Descriptions(WPD),What do I need to produce on the project?,What tasks do I need to perform?,How should I go about performing those tasks?,Work Products are the foundation of,Method BLUE.they are tangible,artifacts produced as the result of,the project.,Wo
30、rk Products provide flexibility,and ease in tailoring Method BLUE,to each client situation,Work Product Descriptions provide,the standards and examples of what,to produce.,Work Product Descriptions make it,easy for project team members to,understand what they are to do and,tips on how to do it.,IBM
31、Confidential,25,Each work product has a 3-10 page Work Product Description(WPD),Work Product Description elementsDescriptionPurposeImpact of NOT having the work productReason for not needing the work productNotationExampleDevelopment approachValidation and verificationAdvice and guidanceReferencesEs
32、timation considerationsEach WPD has an alphanumeric abbreviation and is organized by the six major areas of focusFor example:APP 051,BUS 011,ARC 005,ORG 007,OPS 001,WHAT TO DO,HOW TO DO,IBM Confidential,26,Work Product Descriptions Are Grouped Into Two Views.Domains and Phases,Engagement domain,Busi
33、ness domain,Organization domain,Application domain,IT-Architecture domain,01-01,Work Product,01-02,01-03,Work Product,Work Product,Operations domain,01-01,Work Product,01-02,01-03,Work Product,Work Product,01-01,Work Product,01-02,01-03,Work Product,Work Product,01-01,Work Product,01-02,01-03,Work P
34、roduct,Work Product,01-01,Work Product,01-02,01-03,Work Product,Work Product,01-01,Work Product,01-02,01-03,Work Product,Work Product,01-01,Work Product,01-02,01-03,Work Product,Work Product,01-01,Work Product,01-02,01-03,Work Product,Work Product,01-01,Work Product,01-02,01-03,Work Product,Work Pro
35、duct,Design,Configure,Run,Design,IBM Confidential,27,Technique Papers and Process Guidance Provide Additional Method Support,Work Breakdown Structure(WBS),Process Guidance,Task,Activity,Phase,Model,Family,Work Product Descriptions(WPD),Project Artifacts,TechniquePapers,IBM Confidential,28,Project De
36、liverables result from the execution of the WBS and the work products,Phases,Activities,Tasks,IBM Confidential,29,Agenda,Implementation Success FactorsThe Value of IBMs Solution ApproachLicensing the MethodMethod Demo,IBM Confidential,30,The Packaged Solution Integration Base Engagement Model Asset
37、Is Not:An IBM program productA formal IBM service offeringHow the Package Selection and Implementation Asset is Sold:As-Is Licenses sold via license agreements only as part of broader services project,where IBM has a primary delivery responsibility.Consulting and implementation support services can
38、be added by the customer via services contracts:To assist with implementation and deployment of a Work Product based method.Education to help the customer realize benefits sooner,How the Method is delivered:Delivered via CD-ROM,along with existing non-IBM Confidential supporting material Win95 or Wi
39、ndows 2000 and requires Netscape 4.5(or above)or Internet 5.0(or above),IBM Confidential,31,IBM can help you get the packaged application selection and implementation method quickly in place:Engage IBM with a service contract for method education and implementation planning.Education on individual W
40、ork Products/MethodComputer Based TrainingInstructor Led TrainingMethod Adoption Workshop(MAW)to tailor the method to your specific project,IBM Confidential,32,Since 1994,hundreds of successful package selection and implementation engagements with multi-industry clients,world-wide.This method proven
41、 on several internal IBM package-related projects.Experience using this method with all major packaged applications:Ariba,BaaN,HR Access,i2,JD Edwards,Lawson,Manugistics,Oracle Applications,PeopleSoft,Retek,SAP,Siebel,etc.Skills using this method for all areas of package-related projects:Project man
42、agement,package-based business transformation,package selection,configuration and implementation,organization design and change management,IT Infrastructure,multi-package integration,global deployment,and post-implementation services.Time and cost savings from IBM project team members who understand the complexities and special design considerations associated with packages.,IBM Confidential,33,Agenda,Implementation Success FactorsThe Value of IBMs Solution ApproachLicensing the MethodMethod Demo,
