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1、First Day at Work,1.2 Forwarding your calls,Contents,What do you say when forwarding a call?,感谢对我公司产品的兴趣,自报家门,听取客户的需要,验明客户身份,建议将电话转到另一部门,Announcing the name of your company/department,OR,“Thank you for your interest in”(for potential customers),感谢您对我们公司产品的兴趣。,可以提供一些关于这种产品及价格的信息吗？,Can I get a list of
2、 such products and prices from you?,the information about(a list of),Can I get,Thank you for your interest in our products.,“your customer ID number please?”(for existing customers),请告诉我您的客户ID号码好吗？,我打电话来是因为我的网卡出问题了。,I am calling because,Could you tell me your customer ID number?,the LAN adaptor,.is
3、not working.,Customer ID number,“May I forward your call to”,您拨打的是技术支持部。我建议您跟销售部门联系。,（我建议您跟我们的硬件支持人员联系。）,Sales department,I would recommend you that,I would advise you to do,our hardware support department,我把您的电话转给他们好么？,To forward your call to,May(Shall)I forward your call to the department?,The tec
4、hnical support department,Try solving the problem,尝试在设备管理器中查找问题Try finding the problem in the Device Manager,ControlPanel,System,Hardware,DeviceManager,Go to,Click,Click the tab,Open,Oral practice,Dictation A,What can I do for you for quite a while beg your pardon not familiar with did I do something wrong I am afraid specialist staff not at all Thank you,Check the answer,Dictation B,Can I help you?who is calling IBM One moment discuss a project plan Line Three put you through,Check the answer,Summary,THE END,策 划：张宏岩 张 翼制作人员：大连东软信息学院英语系：张 翼 杨 毅 李国际 李 黎 杨晓轩 孙建军 审 校：王慧玉,
