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1、怎样写英文邮件,仅供参考，欢迎指导！,商务英语电子邮件写作应遵循的5C原则：Correctness 正确Conciseness 简明Completeness 完整Clearness 清晰Courtesy 谦恭,Hi, Im sorry about this. Now,we have been clear about the problem about our system. There is a new colleague joining our team,and he will arrange for checking the system. Because he is busy with
2、another requirement now,he will give us the optimal plan after finishing that one. Regards!,Samples of :-( Email, 语句不完整，this指什么？ 同一个句子中连续出现2个about，重复。后一个应该为of，表示从属关系； 英文书信中标点后面必须空一格； 语句表达不合理，在发信方对于出现的问题十分焦急的情况下应告知对方承诺解决的时间以及相应的计划等，不能用责任人不在或没有时间来推脱； 整片邮件的格式（称呼、落款等）不规范。,Dear Mr. XXX, Im sorry about th
3、e problem of our system. I sincerely apologize for it and well try our best to solve the problem in a week. （此处可加上具体的解决方案）Please contact me if you have any question. Best Regards，XXX,1.0 Email基本构成,主题 Subject称呼 Salutation正文 Body附件 Attachment结束语与签名Complimentary Close &Signature抄送和密送 CC & BCC 保密、免责、环保、
4、安全提醒和其他公司文化,2.0 格式,格式须知：1. 齐头式结构在商务英语中比较流行，尤其普遍运用于电子邮件的交流中，其特点是所有段落的第一行都顶格写，段与段之间空一行，另外称呼、落款等也都顶格写。2. 段落之间应使用双倍行距。,称呼,正文,结束语,标题表意不明,标题多个主题,空白标题.,标题太长,1.主题框内容太长？YES: Supplier trainingNO: Professional trainees form sister company should abide by rule of local company2.主题框内容含糊不清？YES: Tomorrows meeting
5、canceledNO: News about the meeting,主题要求：简要概括e-mail内容，可以是一个单词，名词性短语，也可以是完整句。不超过35个字母；忌空白！还可以开头加上URGENT或者FYI（For Your Information，供参考），如：URGENT：Submit your report today！（适度用）,3.0 主题,4.0称呼,称呼原则：如果对方有职务或者职称，应按职务或职称尊称，如：Doctor， Professor等,一般从第一行的顶格写起，在称呼后面一般用逗号,1. Dear Sir,：敬启者，用在只知其人不知其名的状况下。2. Dear Mad
6、am,：亲爱的小姐，表示对不分已婚或未婚也不知其名女 士的称呼。3. Dear Mr.Mrs. Wang,：亲爱的王先生王太太，用在知道对方的姓氏。4. Dear Miss Jones,：亲爱的琼斯小姐，表示对未婚女士的称呼。5. Dear Ms. Jones,：亲爱的琼斯小姐，表示无法确定对方是否已婚或未婚的女士称呼。 6. Dear Doctor Wang,：亲爱的王博士，用在知道对方的职称。7. To whom it may concern,：贵宝号钧鉴，用在不知道收件者是谁或写给公司、部门时使用。8. Hi Chris, ：嗨，克里斯，用在与对方有一定的交情的情况。实际上，国际上日常商
7、务交往现已通用“Hi”，而不是Dear，哪怕是第一次联系。Dear通常用在正式的通知邮件，比如银行账单、销售广告（Dear Customer，Dear Investor）,4.0称呼,4.0 开场白,主动写出邮件开头澄清你的来意非常重要，这样才能更好的引出邮件的主要内容； I am writing to enquire about I am writing in reference to 2. 回复邮件以感谢开头的开场白会让对方感到比较舒服，而且显得有礼貌； Thank you for contacting us. I must apologize for not having written
8、 to you previously. Your letter on 4th July was duly received. Thank you for your prompt reply. Thanks for getting back to me. Im very sorry for late response/reply.,5.0正文文法,5.1正文文法,动词主词要呼应时态和语气不要转变太多3. 标点要准确，大小写要注意4. 合理利用大写字母、粗体斜体、颜色字体、加大字号等手段对一些信息进行提示。合理的提示是必要的，但过多的提示则会让人抓不住重点，影响阅度。5. 合理利用图片，表格等形式
9、来辅助阐述。对于很多带有技术介绍或讨论性质的邮件，单纯以文字形式很难描述清楚。如果配合图表加以阐述，收件人会比较好理解； .,ASAP = As Soon As Possible 尽快FYI=For Your Information 你要的信息PLS=Please 请BTW=By The Way 顺便AMMOF =As a Matter of Fact 事实上IC= I see 我明白了OTOH=On the Other Hand 另一方面NRN=No Response Necessary 无需回复IMO=In My Opinion 依我之见P.S.=Postscript 附言,Short W
10、ords,1.尽量简单的词汇 “soon” instead of “in the near future” “Please” instead of “Will you be kind enough to.” “now” instead of “at the present moment” etc.2.尽量使用短句“We are pleased to.” for “It gives us much pleasure to.”3.尽量避免在一个句子里使用相同的词汇 “Please quote your lowest price for your best quality.” for “Please
11、 quote your best price for your best quality.”,应注意表达简洁清楚,提出要求要客气礼貌,I want to 之类的词能避免则避免出现，I would like to 显得更尊重对方；又如“I am interested in 是提出请求建议或寻求意见的好方法；,Point listing 列表Today we would like to finish following tasks by the end of today:1.2.今天我们要完成的任务:1.2.Some known issues in this release:1.2.声明中涉及的一
12、些问题:1.2.Our team here reviewed the newest SCM policy and has following concerns:1.2.我们阅读了最新的供应链管理政策,做出如下考虑:1.2.Here are some more questions/issues for your team:1.2.以下是对你们团队的一些问题:1.2.The current status is as following: 12目前数据如下: 12Some items need your attention:1.2.以下方面需提请注意:1.2.,5.2正文常用表达,如需陈述细节，则必
13、须条理清晰,按bullet point 来说明,Samples of Email,5.3正文常用表达,Raise question 提出问题I have some questions about the report XX-XXX我对XX-XXX报告有一些疑问。For the assignment ABC, I have the following questions:就ABC协议,我有以下几个问题:,Proposal 提议For the next step of platform implementation, I am proposing关于平台启动的下一步计划,我有一个提议I sugge
14、st we can have a weekly project meeting over the phone call in the near future.我建议我们就一周项目开一个电话会议。Our team suggest to adopt option A to solve outstanding issue我们团队建议应对突出问题采用A办法。,5.5正文常用表达,Thanks note 感谢信Thank you so much for the cooperation 感谢你的合作!Thanks for the information 谢谢您提供的信息!I really apprecia
15、te the effort you all made for this sudden and tight project. 对如此紧急的项目您做出的努力我表示十分感谢。Thanks for your attention! 谢谢关心!Your kind assistance on this are very much appreciated. 我们对您的协助表示感谢。Really appreciate your help! 非常感谢您的帮助!,如果是回复性的邮件，要客气的点一下题。比如如果咱们收到了包裹或电子附件，就说“You documents/attachments are well rec
16、eived”.,回复的语言既要事实清楚，又要简洁明快。一般外方喜欢快速回复（prompt reply)。邮件的时效性很重要。当时这也因事而异。,Samples of Email,5.6正文常用表达,Apology 道歉I sincerely apologize for this misunderstanding!对造成的误解我真诚道歉!I apologize for the late asking but we want to make sure the correctness of our implementation ASAP.很抱歉现在才进行询问,但是我们需要尽快核实执行信息。,先点题道
17、歉,发信人说明：这可能涉及法律问题（不可抗力），也可能是律师的问题（非发信人造成的）,解决方法，重新帮忙安排见律师,再次诚恳的道歉，但是实际上已暗示责任并不完全在我方。,Samples of Email,结尾原则：书信的结尾致意根据关系的不同选择不同用词。,1. 表示合作支持 - Thanking you and assuring you of our best efforts at all times. 谢谢，我们保证将尽我们最大的努力 - We solicit your cooperation on this regard. 我们恳切期盼与您的合作。2. 表示等待和期望 - Looking
18、 forward to hearing from you. - Your immediate reply will be appreciated. - Lookforwardtoapromptreply. 3.期待反馈建议 - 请随意提出您的建议。 Feel free to give your comments. - 有任何问题,欢迎和我联系。Any question, please dont hesitate to let me know. Any question, please let me know. Please contact me if you have any question
19、s.,6.0 结束语,结尾原则：同样，根据互联网商务趋势，我们不管与对方商业伙伴关系如何，一律可用Best/warm Regards之类，关系较熟的可用Best，thanks 之类,例子: 1、 Very Formal非常正规的(例如给政府官员的) Respectfully yours， / Yours respectfully, 2、 Formal正规的(例如客户公司之间啦) Very truly yours, / Yours very truly, / Yours truly, 3、 Less Formal不太正规的(例如客户) Sincerely yours, / Yours since
20、rely, / Sincerely, Cordially yours, / Yours cordially, / Cordially, 4、Informal非正规的(例如朋友,同事之类) Regards, / Warm regards, / With kindest regards, / With my best regards, My best, / Give my best to Mary, Thanks, / See you next week!,6.0 结束语,6.1 签名,姓名职称/职位部门手机号座机&分号邮箱公司地址,7.0 附件,1. 如果邮件带有附件，应在正文里面提示收件人查看
21、附件2. 附件文件应按有意义的名字命名3. 正文中应对附件内容做简要说明4. 附件数目较多时应压缩成一个文件5. 附件是特殊格式文件，应该在正文中说明打开方式,7.1附件常用表达,Attachment 附件I enclose the evaluation report for your reference.我附加了评估报告供您阅读。Attached please find todays meeting notes.今天的会议记录在附件里。Attach is the design document, please review it.设计文档在附件里,请评阅。For other known issues related to individual features, please see attached release notes.其他个人特征方面的信息请见附件。,8.0 自动回复,感谢来信回办公室的日期紧急情况联系人 和/或 联系电话,Thanks for your time!,
