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1、CONFIDENTIAL,0,Pre-Opening Training Road Map,Training ManagerOn-board,Training Administration,Training budget approval,FF&E and On-boarding kit Delivery,Pre-opening Training Plan,-6 months,-5 months,-4 months,2 months Prior,Day 0Opening Date,Review the Implementation of Pre-opening Training Plan,Pre
2、-opening Training Activity Commencement,Training System,Training System and Trainers Club Establishment,Coordination of System training,Vendor Training and Government Training,1 months Prior,Coordination of Trial Run,September 2007,CONFIDENTIAL,1,Details of Each Stage,Description,Induction Program f
3、or TM includes:Roles&ResponsibilityWorld of IHGWinning Ways&IHG CommitmentBrand Induction and Brand Service Program OverviewOpening Kit I-connect Learning Resource CentreI-connect Training Leader Resource Centre,On-boarding Programs,Recruitment of TM,Training Critical Path,Training FF&E and Budget,T
4、raining Department Establishment,On-boarding Kit,Get familiar with the sheet and keep on trackUpdate on bi-weekly basis,Work out Training FF&E list and Training Budget,communicate with GM&FC and get approval,Set up training office,select training team members and get them trained with IHG knowledge,
5、Design and work out the pattern&content of On-boarding kit and communicate with GM/DHs,Training Manager on-board,Training Administration,CONFIDENTIAL,2,Details of Each Stage,Mass Orientation/Hotel Orientation,Training Plan for EXCOM/DHs(B2-B5),Training Plan for Rank&File(B8-B10),Specialized Program,
6、Work out mass orientation/orientation agenda,communicate with DHs and obtain GMs approvalSelect the orientation venue and work out the venue decoration plan*Refer to Mass Orientation/Hotel Orientation Program List,Training Program OverviewBrand TrainingIHG Knowledge and CultureManagement ProgramMana
7、gement Team Building*Refer to EXCOM/DHs Program List,Training Program OverviewBrand TrainingIHG Knowledge and CultureAccelerated Leadership Development Program*Refer to Supervisors Program List,Program for FO/HSKPProgram for F&BProgram for Sales Program for Admin*Refer to Specialized Program List,Tr
8、aining Plan for Supervisors(B6-B7),Training Program OverviewBrand TrainingIHG Knowledge and CultureGeneric Training Program*Refer to Rank&File Program List,Resources Available in Corporate Office,Training PackVideo DiskPoster&Banner DesignWho To Contact*Refer to Resources Available List,Pre-opening
9、Training Plan,CONFIDENTIAL,3,Details of Each Stage,Mass Orientation/Hotel Orientation Program List,Objective:to help all employees settle into the new working environment quickly and smoothly,by presenting information about the management company,hotel,owner and industry,CONFIDENTIAL,4,Details of Ea
10、ch Stage,EXCOM/DHs(B2-B5)Program List,To be continued,CONFIDENTIAL,5,Details of Each Stage,EXCOM/DHs(B2-B5)Program List,By*:how many months before opening,Continued,CONFIDENTIAL,6,Details of Each Stage,Supervisors(B6-B7)Program List,CONFIDENTIAL,7,Details of Each Stage,Rank&File(B8-B10)Program List,
11、To be continued,CONFIDENTIAL,8,Details of Each Stage,Rank&File(B8-B10)Program List,Continued,CONFIDENTIAL,9,Details of Each Stage,Specialized Program List,CONFIDENTIAL,10,Details of Each Stage,Resources Available in Corporate Office,CONFIDENTIAL,11,Details of Each Stage,Pre-opening Generic Training
12、Plan,Pre-opening Departmental Training Plan,Training Policy&Procedure and Training Forms,Communicate with DHs,work out generic training plan and obtain GMs approvalIssue generic training plan to all departments for implementation,Issue Pre-opening Training Plan template and requirementCollect Traini
13、ng Plan,Task List,SOP and FlowchartsConsolidate Training Plan and submit to GM for reviewMonitor and coordinate the implementation of Departmental Training,Select departmental trainer according to certain criteriaEstablish Trainers Club,issue Job Description and explain trainers responsibilityConduc
14、t trainers skills workshop,like MTD,CTC and GTC,etcSet up Training Review System and evaluate trainers performance on regular basis,Trainers Club,Communicate with DHs,implement inter-department cross training inside the hotelIdentify training needs,send potential employees to sister hotels for cross
15、 exposureSend group of employees to sister hotels for pre-opening on-job training,Cross Training,Adapt Training P&Ps,communicate with GMTailor Make Training FormsDistribute and explain Training P&Ps and Forms to all DHs and TrainersImplement P&Ps and start using forms in daily training activities,Tr
16、aining System,CONFIDENTIAL,12,Details of Each Stage,PMS TrainingOpera,PABX Training,POS Infrasys Training,Liaise with FC,IT Manager and FOMProvide venue and necessary facilitiesMake coordination and record accordingly,Liaise with DOE,IT Manager and FOMProvide necessary facilitiesMake coordination an
17、d record accordingly,Liaise with DOSM,IT Manager and FOMContact Regional Revenue Trainer for preparationProvide venue and necessary facilitiesMake coordination and record accordingly,Holidex Training,Liaise with FC,IT Manager and DOHRProvide venue and necessary facilitiesMake coordination and record
18、 accordingly,HR System Training,Liaise with FC,IT Manager,FOM and DOFBProvide venue and necessary facilities Make coordination and record accordingly,Liaise with FC and IT ManagerProvide venue and necessary facilitiesMake coordination and record accordingly,Accounting System Training,Coordination of
19、 System Training,CONFIDENTIAL,13,Details of Each Stage,Description,Liaise with FOM and local PSB for Front Desk Registration Regulation TrainingLiaise with Security Manager and local PSB for Fire and Safety certification Training,HACCP/Hygiene,PSB Training,Lodging System Training,Steward Chemical Tr
20、aining,HSKP/Laundry Chemical Training,Wine/Cigar Knowledge,Liaise with FOM,HSKPer and DOE for Lodging system operation process Training,Liaise with Exe.Chef and Chief Steward for Food Hygiene,Breakage Control and Chemical Knowledge Training,Liaise with HSKPer and Laundry Manager for Cleanser Trainin
21、g,Liaise with DOFB and Beverage Manager for Wine/Cigar Knowledge Training,Credit Card Training,Liaise with FC and local bank professionals for credit card knowledge and operation process training,Liaise with local Hygiene authority for HACCP/Hygiene Training,Coordination of Vendor Training,Coordinat
22、ion of Government Training,CONFIDENTIAL,14,Documents,Scheduling/Procedures,Details of Each Stage,Coordination Meeting,Employee Matters,Select departmental coordinator for trial runHold coordination meeting to announce agreed dates,to explain concept and purpose,roles and responsibilitiesHold daily d
23、ebriefing to provide observation and feedback,Liaise with FOM for check-in schedule and processLiaise with DOFB for meal arrangementLiaise with HSKPer for accommodation arrangement,Confirm the invitees and obtain the approval from GMDesign the invitation with all detailed informationDesign the guest
24、 instruction,process and questionnaireIssue necessary propsIssue certain scenarios,Guest Matters,Operational/physical problemsInappropriate operation standardEmployee performance and attitude,Feedback/Evaluation,Liaise with DHs for individual departmental briefing on roles and responsibilitiesWork o
25、ut trial run duty rosterIssue necessary tools and equipment for trial run,Guest Instruction/Process Trial Run Schedule/QuestionnaireEmployee Duty Roster/Log BookScenarios Checklist,Objective:to provide an opportunity for all employees to practice skills in a controlled working environment,in order to build confidence and proficiency,and test standards and systems,Coordination of Trial Run,
