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1、Feedback ReportUAT534 CertificationTOSA,Team:Nancy Zhao,JP Ming,Judy Liu,David Huang7&8 June,2006,Purpose Supplier Certification Audit(1),Gain a sense of the atmosphere at suppliers site and check compliance against basic Philips requirements on all relevant chapters and detect key possible areas fo
2、r improvement/recommendation.Communicate and deploy standards of Philips CE.Verify compliance and status on 5S,and check adherence to basic internal business controls.Check and verify the received material.(Re)-score and certify on the basis of findings in line with certification model as a team.Avo
3、id risky suppliers and thus damage to our company.Enable the auditor team to provide and present a value adding feedback report for the supplier and report back to SQA and Supply Base ManagerThanks for your hospitality and support,Verifying received materialClarifying what is unclearChecking deploym
4、ent and effectiveness of approachesDiscovering new information and any risk with the supplierTesting the Assessment and review process.PDCA,Identify and define improvement opportunities,Purpose Supplier Certification Audit(2),.and Decision Making,(Re)certification Audit,Pass,Fail,CAP,Immediate Remed
5、ial Action,Re-audit,Pass,CAP,Fail,Phase out,Within 1week,1week 1month,Red,Score min.points,Scoremin.points,no RED non-compliance found,Chapters audited(red),General InformationLeadershipMarketing and Customer ServiceProject ManagementInnovation/Design/EngineeringSoftwarePurchasingManufacturingQualit
6、ySupply Chain/LogisticsInformation TechnologySustainabilityFinancialsHRMExport ControlsPD Specific,16 chapters,UAT 534 Analysis per chapter,Every assessor makes out of the UAT 534 notes/remarks:3-4 Key areas for improvementTo limit risk to us as PhilipsTo detect areas for improvement and thus saving
7、sThis is the basis for the Feedback Report,General feedback(1),Many thanks to TOSA management teams for the professional preparation.Thanks for the open and cooperative attitude in the interviews,willing to learn,flexible and supportive attitude of all employees and management towards the assessor t
8、eam.Audit very well prepared with good documentation and preparation.Overall a good impression of the organization Our apologies for any last minute changes and thanks for your flexibility.We made our feedback in the best sense and integrity and as a direct representation of what we have heard and s
9、een during the interviews with employees.,Key areas for improvement,“If You Dont Measure It,You Cant Control It.If You Cant Control It,Results Are Left to Chance!”,Audit results:-Quality,David Huang/Nancy Zhao/Judy Liu,Improvement Required for Quality,Design chapter is not included in ISO9001 certif
10、ication.OQA department need to enhance the AQL training to ensure the Sampling Plan implemented properly.8D and PDCA need to be completely applied to customer complaint and OQA/IQC rejection.No COQ(cost of quality)calculate.CPK not apply to.SPC tools are insufficient.Need to review AQL acceptance le
11、vel to ensure meet with Philips requirementReliability testing is insufficient.Need to tightened control Incoming materials quality and pay more attention to Waive items.No Reworking record for rejectionDaily Quality Report/Form not include defect units,root cause analysis and improvement action,Aud
12、it results:-Manufacturing,David Huang/Nancy Zhao/Judy Liu,Improvement Required for Manufacturing,Beware of ESD for the WIP.Lot of PCBA are not protected by the anti-static bags.PCBA expose in W/H without any protection,and some PCBAs pile in repair stations.No ventilation facility set up in solderin
13、g stations.No OEE calculation.W/I and material boxes no part No.for tracking.Operator participate in QIT program is insufficient.Need to enhance the 8D and PDCA approach to improve the loss of materials.Solder paste is not controlled.Printing stencil cleaning method need to improve and the lighting
14、is not bright.Chemical is no label to identify in workshop.,Audit Results:-Supply Chain/Logistics 供应链/物流,JP Ming,No ERP system.P/N exists but not applied to materials managementBSD not signed off by supplier/vendorNeed to employ KPI approach to manage Supply Chain/Logistics activities(Measure-Improv
15、e)Need to study Cost of Supply Chain,cost of non-performance to upgrade supply chain efficiency Supplier Assessment need to cover RoHS requirementsRaw material warehouse 5S need to improveNeed to setup separate warehouse/Area/Shelf for RoHS compliance/Non-RoHS compliance raw materialsNeed to improve
16、 the storage conditions of PCB and electronic components against corrosion/dustDifferent parts(screws)found at part binFor package materials,need to take measure against moisture,its unacceptable to put on the floor directlyNeed to enhance Raw W/H Visual Management,Improvement Required for Supply Ch
17、ain/Logistics,Audit Results:-Sustainability,JP Ming,Improvement Required for Sustainability,Dormitory Fire Safety management need to improveNo separate hazardous warehouseOT premium need to follow up National regulation closely,the OT premium rate of Saturday should be 200%For new workers,the Health Check need to be provided timelyOT Sheet need to be signed off by workersThe Quantity of First Aid Kit is not enough.Need to issue documented procedure to well manage injury matter Emergency No.and Evacuation plan need to be posted at every workshopBe aware of SA8000,
