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1、Improving Communication Skills,Siliguri Branch of EIRC18 July 2004A Rahim,A Thought,A man is seldom better than his conversation-German Proverb,Communication Skills Overview,Effective communication skills are a critical element in your career and personal lives.We all must use a variety of communica
2、tion techniques to both understand and be understood.,What is Communication?,SENDER,RECEIVER,Feedback,receiver,sender,Communication is the process of sending and receiving information among people,Medium,Encode,Decode,Most common ways to communicate,Speaking,Visual Images,Writing,Body Language,Commu
3、nication Goals,Distortions in Communication,We need to improve communication.as,70%of our communication efforts are:misunderstood misinterpreted rejected distorted or not heard6 people talking in a 2 people conversation!,70%,Critical success factor,The majority of your perceived ability comes from h
4、ow you communicate,93%of all Communication is non verbal-SKILL,Listening and Speaking are used a lot,But not taught enough,Amount taught,Common Communication Errors:,Finishing others sentencesPreparing our response before someone has completed speakingMultitasking while listeningFiltering content or
5、 meaning based on the speakerSpeaking for others(we),A Good Algorithm,In order to have good communication:Listen to UnderstandUnderstand before speakingSpeak to be understoodSeek understanding before proceedingRepeat,Communication is a two way process!,How can it be improved,RecognitionPavlov studyN
6、ot being judgmentalStop egocentric communication,What todays workshop can achieve,Provide knowledge about communicationGive insight on skills neededSuggest ways of going about itWhat you need to do:Learn the toolsTake up every opportunityPractice,Practice,Practice!,Observe,PARIS IN THE THE SPRING,GO
7、D IS NOWHERE,Why is communication important,Inspires confidenceBuilds respect in business and social lifeHelps make friendsDevelops a distinct personalityReveals your ability to others,Essentials of good communication,KnowledgeSpontaneity in conversationLevel of conversationOrganising your thoughtsP
8、articipating in discussionsBody LanguageShow v TellBeing a good listenerListening v hearing,How to be an active listener,Set the stageEnsure mutual understandingUnderstand body languageSuspend judgmentBehaviors that hinder effective listeningAct distracted(look at your watch!)Tell your own story wit
9、hout acknowledging theirsGive no responseInvalidate response,be negativeInterruptCriticize,Techniques to improve listening skills,PARAPHRASERestate what was said in your own words,SUMMARIZEPull together the main points of a speaker,QUESTIONChallenge speaker to think further,clarifying both your and
10、their understanding,Two basic types of questions,Closed questions:Get a one-word response and inhibit thought.Questions begin with who,when and whichOpen-ended questions:Invite unique thought,reflection or an explanation.Questions begin with how,what and how come(not why!).,Practice Questioning,Reph
11、rase the following closed questions to make them open-ended:Are you feeling tired?Isnt it a nice day?Was the last activity useful?Is there anything bothering you?So everything is fine,then?,Adding colour to communication,Adding colour to communication,Images Describe,reliveShow,dont tellUse audience
12、s senses SightSoundTouchTasteSmell,Improving communication,Dont use clichesBrevitySincerityDont praise yourselfAvoid argumentBe tactfulSilenceEnunciationClear,loud,syllables.Flexibility of tone,Practice,For distinct enunciation,every word,every syllable,every sound,must be given it proper form and v
13、alue.Think of the mouth chamber as a mold,in which the correct form is given to every sound.Will you please move your lips more noticeably?The teeth should never be kept closed in speech.Through practices,we can learn to speak more rapidly,but still with perfect distinctness,Ways to gain effective c
14、onversation,Good use of English avoid errorsImproved vocabulary overlook v overseeAvoid old phrasesUse humourAdd interesting storyImprove clarity of voice practice,Public Speaking,What does the graphic tell you about this speaker,The 5-Ps,PriorPreparation PreventsPoor Performance,From effective conv
15、ersation to speech,Overcoming Fear#1 fearIdea of speechKnow your subjectKnow the audienceTarget their interestOrganising the speechTell them,Developing Your Presentation,What is your goal?Research your topicDevelop an outlineCreate or locate learning aids,AIDA,AIDA,ttention,nterest,esire,ction,POWER
16、FUL opener,CLEAR connector,MAIN BODY,POWERFUL close,AIDA,AIDA,ttention,nterest,esire,ction,Establish credentials(Me,You,What)Key point,Create+ve expectationsPaint the future benefitsWIFM,The facts,Me,You,What is required,The facts 3 advantages benefits,Developing Your PresentationMaking the Presenta
17、tion Interesting,InformativeFunVarietyEnergyAudience Interaction,Practicing Your Presentation,Simulate the presentation settingPractice aloudPractice standing upTime your presentationMemorize your opening few sentencesWatch yourself in a mirror,Presenting,Stage frightFeelings follow actionTalk to,not atEye contactDont judge your audiencePauseVolumePace,Summary,He who fails to prepare,prepares to fail!,Thank You,
