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1、WELCOME TO GLOBAL 8D,Global 8D/Mar-23,Slide#1-1,Global 8D/Mar-23,Slide#1-2,Who are YOU?Exercise No.1,10 Minutes,Exercise#1,Global 8D/Mar-23,Slide#1-3,Care To Share?Exercise No.1,Pick a Partner-Conduct an interview.Write down your partners name!What does he/she doing?Tell us more about your partner:o
2、ne thing your partner enjoys doing!one skill your partner masters!what does your partner do for fun?What does he/she expect out of this workshop?,Global 8D/Mar-23,Slide#1-4,Introduction-Exercise No.1Debriefing,Introduce your partner to the Group,Global 8D/Mar-23,Slide#1-5,The Purpose ofThe Workshop,
3、Provide you with:The basic tools and knowledge needed to complete the G8D process as an active team memberAn opportunity to practice using the tools in a case study.,Global 8D/Mar-23,Slide#1-6,Learning Outcomes,When you complete this workshop,you will be able to:describe the purpose and benefits of
4、key Global 8D problem-solving tools at each stepuse assessing questions effectively at each stepcomplete the problem description at D2complete root cause analysis at D4complete a Global 8D report,Global 8D/Mar-23,Slide#1-7,Workshop Materials,G8DParticipantGuide,Yellow Job Aids,Global 8D/Mar-23,Slide
5、#1-8,A Journey Through The Process,G8D ProcessParticipants GuideG8D Study Folder&Report,Global 8D/Mar-23,Slide#1-9,Day 1 Agenda,D-Prepare for the Global 8D ProcessD1-Establish the TeamD2-Describe the ProblemD3 Interim Containment ActionD4 Root Cause&Escape Point,Global 8D/Mar-23,Slide#1-10,Three Typ
6、es of Problem-Solving Approaches,Rational Fact basedExperiential(People)TeamsEmployee InvolvementCreativeBrainstormingG8D Uses ALL,Global 8D/Mar-23,Slide#1-11,Global 8D Approach,Use of Emergency Response Action(ERA)Formalized tracking,verification and validation of Containment Actions to protect cus
7、tomersImplementation of G8D Application criteria Integrate Process Improvement&Problem SolvingStandardized use of termsNever-Been-There(Common Cause)conditionsChange-induced(Assignable Cause)conditionsEscape pointsVerification&Validation,D,D1,D2,D3,D4,D5,D6,D7,D8,Global 8D/Mar-23,Slide#1-12,Global 8
8、D/Mar-23,Slide#1-13,D Purpose,Evaluate the need for the G8D processProvide“Emergency Response Action”,if needed,Global 8D/Mar-23,Slide#1-14,D Session Objectives,You will be able to determine whether or not to use the full G8D process to solve a problem based on the application criteriadescribe the c
9、ommon tasks that may occur at each step of the G8D processdescribe how to use the G8D assessing questions,Global 8D/Mar-23,Slide#1-15,Key Concepts,Global 8D/Mar-23,Slide#1-16,Key Concepts,Unwanted Effect,Global 8D/Mar-23,Slide#1-17,Key Concepts-ERA,Global 8D/Mar-23,Slide#1-18,Trend(Run)Chart,Actual,
10、Expected,Week 1 Week 2 Week 3 Week 4,Revenue,Quantifying the Symptoms,Global 8D/Mar-23,Slide#1-19,Pareto Chart,Quantifying the Symptoms,Global 8D/Mar-23,Slide#1-20,Paynter Chart,INCIDENTS PER MONTH,E=Emergency Response Action(ERA)I=Interim Containment Action(ICA)I1=First ICA I2=Second ICA etc.P=Perm
11、anent Corrective Action(PCA),Quantifying the Symptoms,Global 8D/Mar-23,Slide#1-21,D Tools Summary,Trend Chart-displays performance over timePareto Chart-shows ranking based on frequencyPaynter Chart-shows effectiveness of corrective actions,Global 8D/Mar-23,Slide#1-22,Trend,Pareto and Paynter Charts
12、Escort Instrument Panel,Contd,Global 8D/Mar-23,Slide#1-23,Trend,Pareto and Paynter ChartsEscort Instrument Panel,PARETO CHART,Source:1 MIS Warranty Claims-MYTD,Escort Instrument Panel,Contd,Global 8D/Mar-23,Slide#1-24,Trend,Pareto and Paynter ChartsEscort Instrument Panel,A-ICA,Add Foam Tape,B,ICA,L
13、ubricate Rails,C,ICA,Foam Tape Around Connector,D,E,PCA,(Root Cause),F,Global 8D/Mar-23,Slide#1-25,Definitions,G8D customer,and affected parties,Global 8D/Mar-23,Slide#1-26,G8D Application Criteria,1.The symptom has been defined and quantified2.The G8D customer(s)who experienced the symptom(s)-and w
14、hen appropriate,the affected parties-have been identified,Contd,Global 8D/Mar-23,Slide#1-27,G8D Application Criteria(contd),3.Measurements taken to quantify the symptom(s)demonstrate that a performance gap exists,AND/OR the priority(severity,urgency,growth)of the symptom(s)warrants initiation of the
15、 process,Contd,Global 8D/Mar-23,Slide#1-28,G8D Application Criteria(contd),4.The cause is unknown5.Management is committed to dedicate the necessary resources to fix the problem at the root cause level and to prevent recurrence6.The complexity of the symptom exceeds the ability of one person to reso
16、lve the problem,Global 8D/Mar-23,Slide#1-29,Common Tasks,At the end of each D Step,Perform theFollowing Tasks:Document the changesReview the team compositionReview the measurable(s)Update G8D report,Global 8D/Mar-23,Slide#1-30,D Summary,The purpose of D is to evaluate the need for the G8D process pr
17、ovide Emergency Response Action,if neededUse the G8D Application Criteria to determine whether to use the G8D processUse the assessing questions at each step in the G8D process as a formative process check and a confirmation of readiness,Establish the Team,D1,D2,D3,D4,D5,D6,D7,D8,Global 8D/Mar-23,Sl
18、ide#1-31,Global 8D/Mar-23,Slide#1-32,D1 Purpose,To establish a small group of people with the process and/or product knowledge,allocated time,authority,and skills in the required technical disciplines to solve the problem through identifying the root cause and implementing corrective actionsTo desig
19、nate Champion and Team LeaderTo begin the team-building process,Global 8D/Mar-23,Slide#1-33,Group vs Team,Group.Any number of individuals with a common goal,working independently w/o interactionTeam.Any number of individuals with a common goal,working TOGETHER with interdependent and collaborate eff
20、orts,Global 8D/Mar-23,Slide#1-34,D1 Session Objectives,You will be able to describe,the guidelines to determine team membershipteam rolesteam operating procedures,Global 8D/Mar-23,Slide#1-35,Team Membership,The problem cannot be solved by one personThe teamneeds different technical skillsshould have
21、 between 4 and 10 membersmembership can change,Global 8D/Mar-23,Slide#1-36,Overview of Team Roles,The roles are based on functionchampion team memberleadertime managerscriberecorderfacilitator,Global 8D/Mar-23,Slide#1-37,Guidelines for Implementation of Roles,Global 8D/Mar-23,Slide#1-38,Team Operati
22、ng Procedures,Establish ground rules for teamworkConduct task,maintenance,process observationUse your speaking skills,Global 8D/Mar-23,Slide#1-39,Ground Rules for Team Work,Start and finish on timeQuickly select rolesKeep work visibleHelp leaderOther,Global 8D/Mar-23,Slide#1-40,Phases of Team Meetin
23、g,Contd,Task,Global 8D/Mar-23,Slide#1-41,Phases of Team Meeting,Task,Maintenance,Contd,Global 8D/Mar-23,Slide#1-42,Task,ProcessObservation,Maintenance,Phases of Team Meeting,Global 8D/Mar-23,Slide#1-43,Speaking Skills Guidelines,Global 8D/Mar-23,Slide#1-44,The Team System Model,INPUT,OUTPUT,PROCESS,
24、Global 8D/Mar-23,Slide#1-45,Team Synergy,Global 8D/Mar-23,Slide#1-46,Establish the Team Exercise No.2,Exercise#2,20 Minutes,Global 8D/Mar-23,Slide#1-47,Establish the Team Instructions,Warm Up-get to know your teamDecide on team rolesEstablish team ground rules,Global 8D/Mar-23,Slide#1-48,Establish t
25、he TeamDebriefing,Teams Name!Roles(Team Leader,Time Manager,etc.)Ground RulesSimilarities?Differences?Constraints?,Global 8D/Mar-23,Slide#1-49,D1 Summary,Team membershipTeam roles Operating procedures Team system model Team synergy,D2,D3,D4,D5,D6,D7,D8,Global 8D/Mar-23,Slide#1-50,Global 8D/Mar-23,Sl
26、ide#1-51,Exercise No.3,“Tell Me What the Problem Is”,Global 8D/Mar-23,Slide#1-52,“Tell Me What the Problem Is?”Instructions,Read“Tell Me What the Problem Is”ahead in the Participants GuideWrite down what you think the problem is Time:5 minutes,Global 8D/Mar-23,Slide#1-53,D2 Purpose,To describe the i
27、nternal/external customer problem by identifying“what is wrong with what”detailing the problem in quantifiable terms,Global 8D/Mar-23,Slide#1-54,D2 Function,Identify the object and the defectAct as a database for describing the problemDefine the problem as accurately as possibleDrive the rest of the
28、 G8D process,Global 8D/Mar-23,Slide#1-55,D2 Session Objectives,You will be able toexplain the process for describing a problemdevelop a problem statementdevelop a problem description,Global 8D/Mar-23,Slide#1-56,Key Concepts,A problem statement isa simple,concise statement that identifies the object
29、and defect of a problem for which the cause is unknown derived by using the process question Whats wrong with what?and testing it with Repeated Whys,Global 8D/Mar-23,Slide#1-57,Global 8D Terminology,Symptom,Symptom,Symptom,Voice of the Customer,Problem,Problem,Problem,Problem,Global 8D/Mar-23,Slide#
30、1-58,Problem StatementStair Stepping Method,Why?,Why?,Why?,Why?,Why?,Why?,Global 8D/Mar-23,Slide#1-59,Demonstartion,Engine knockingPM Program,Global 8D/Mar-23,Slide#1-60,Rationale for the Problem Statement,Keeps the team focusedNarrows the search for the root causeServes as a starting point for the
31、problem descriptionDefines what problem you want to find the root cause for,Global 8D/Mar-23,Slide#1-61,Key Concepts,Problem descriptionThe output of a process used to amplify the problem statement Provides the basis for testing,Global 8D/Mar-23,Slide#1-62,Developing a Problem StatementStep 1,First,
32、identify the object and the defectThe object and defect are defined by asking“What is wrong with what?”,Global 8D/Mar-23,Slide#1-63,Developing a Problem StatementStep 2,Global 8D/Mar-23,Slide#1-64,Exercise No.4,Developing a Problem Statement,Global 8D/Mar-23,Slide#1-65,Developing a Problem Statement
33、 Instructions,Using the scenarios provided in your PGwork in teams of twowrite a problem statement for the first scenariobe prepared to report your resultsmove to the next scenario as directedyou have 2.5 minutes per scenario(Total:10 minutes),Global 8D/Mar-23,Slide#1-66,Problem Statements Exercise
34、No.4Debriefing,Problem StatementWhat is Wrong With What?,Global 8D/Mar-23,Slide#1-67,Subdivide the Symptom,Subdivide complex,multiple or vague problemsseparateprioritizedeal with one at a timeThe goal is a concise problem statement,Global 8D/Mar-23,Slide#1-68,Separating a Generic Symptom Into Multip
35、le Problem Statements,Why-problem-solving works best on 1 problem at a timeHow-review the dataseparate the problemsprioritize the problems,Global 8D/Mar-23,Slide#1-69,Global 8D Terminology,Symptom,Symptom,Symptom,Voice of the Customer,Problem,Problem,Problem,Problem,Problem Statement,Object,Repeated
36、“Whys”,Defect,Global 8D/Mar-23,Slide#1-70,Problem Description,Defines the boundaries of a problemNarrows the search,Problem Statement,Problem Description,Global 8D/Mar-23,Slide#1-71,How to Develop a Problem Description,Describe the event in terms ofwhatwhere whenhow big,Global 8D/Mar-23,Slide#1-72,D
37、emonstration:Problem Description,Felt Tip Markers,Global 8D/Mar-23,Slide#1-73,Exercise No.5,Developing a Problem DescriptionThe Naples Case-D2,Global 8D/Mar-23,Slide#1-74,Problem Description for Naples Case Exercise No.5,Instructions Decide on team rolesRead the Naples case Using the large Is/Is Not
38、 form,record your teams responses for each area(what,when,where,how big)Time:30 minutes,Global 8D/Mar-23,Slide#1-75,“Naples Case”Debriefing,Problem StatementProblem Description,Global 8D/Mar-23,Slide#1-76,Global 8D Terminology,Symptom,Symptom,Symptom,Voice of the Customer,Problem,Problem,Problem,Pro
39、blem,Problem Statement,Object,Repeated“Whys”,Defect,Problem Description,Is/Is Not,Process Flow,Cause&Effect,Global 8D/Mar-23,Slide#1-77,D2 Supplemental Tools,Some places to lookProcess Flow Diagram-displays where in the process the problem is occurring Cause&Effect Diagram-identifies the universe of
40、 possible causes,Global 8D/Mar-23,Slide#1-78,Summary D2 Supplemental Tools,Problem StatementProblem DescriptionProcess Flow DiagramCause and Effect Diagram,Global 8D/Mar-23,Slide#1-79,Other Potential Tools,Helpful tools to collect D2 information or to reference if they already existnonconformance(tr
41、ouble)reportsdeviation reportspictograms/check sheetsSPC data/sampling plansrun charts,Contd,Global 8D/Mar-23,Slide#1-80,Other Potential Tools(contd),scatter diagramsvisual inspection of the object(s)/site inspectionsinternal/external customer surveys/interviews(e.g.,binary/process/embedded questions)previous G8D reports,Global 8D/Mar-23,Slide#1-81,D2 Summary Key Points,Problem statement-object and defectProblem description-the is/is not analysis:what,where,when,how bigSubdivide the problem-deal with one problem statement at a time,
