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1、英文翻译Development opens which along with the our country foreign economy, peoples material level gradually enhances, peoples spiritual life also starts to tend to richly colorful. In the family and the periphery life circle has not been able to satisfy them to the life the pursue, in order to rich cul
2、tural life and own entertainment, the people more and more tend to egress the traveling using the vacation. This enable the tourism to obtain the rapid development, also obtained the swift and violent development as the traveling service important constituent - hotel industry. But the market like ba
3、ttlefield, the hotel must meet this challenge, must sharpen the whole competitive ability, but must sharpen the whole competitive ability to have to transform the hotel the management pattern, must raise the management level, implements the information construction is without doubt realizes this goa
4、l way that must be taken and the unwise action. At present, our country hotel service industry information management advancement is slow, compares the management with the overseas hotel still to fall behind. In the intense hotel industry competition, how can grasp the opportunity day by day, mainta
5、ins own superiority ,stands to the invincible position? This needs to provide the best service, provides the most perfect facility and the most advanced technology. A successful hotel, its operator not only must raise the service level and the grade of service, enhances guest room and customer turni
6、ng head rate by this, but also must have the good working efficiency to control the cost. In the information time, more importantly also must have to have a perfect management information system, realizes the hotel management automation, the standard izationin the overall and the human nature, cause
7、s the hotel management to manage by the experience transfers the scientific management. In order to follow modernized the rhythm, satisfies the tourism the demand, the hotel management information imperative, in the guest room management, took in particular a traveling city, facing which increases d
8、ay by day, comfortably provides for them, the warm lodgings environment, propagandizes the hotel by this, promotes the hotel well-known ness, is the strategic target which the hotel superintendent must implement. Therefore I chose have taken my graduation project topic in view of the guest room mana
9、gement hotel management system management system.Now travels in the city hotel operation situation take Hangzhou as the example, separately from the star class distribution, the hiring rate two aspects briefly analyzes the current hotel industry present situation. According to the Hangzhou traveling
10、 committee statistics, to December 31, 2005, the Hangzhou urban district (including BinJiang, Xiaoshan and the Yuhang area) altogether has star class hotel203, five star classes hotel 4, four star classes 25, three star classes 66, two star classes 103, star class 5.Looked from the hiring rate that,
11、 Hang zhou four, five star classes hotel whole year the hiring rate maintains at 70% above level, five star classes whole year average hiring rate 75.24%; Four star classes whole year average hiring rate 72.05%. Pale, the busy season is obvious, five star classes hotels in March, in April, in June a
12、nd in October hiring rate can achieve above 80%, in January and in December is in the off season, but the hiring rate can maintain above 60%. How four, can five star classes hotel hiring rate be such high? The most main reason is these hotel attention information management, the hotel management and
13、 computer in close integration with, carries on through the computer information management system to the hotel daily business modernized the scientific management, enhances the hotel image, the scale and the service level by this. This not only causes staff slabor intensity to reduce, the working e
14、fficiency increases, more over can fast dispatch the hotel various departments the work, real-time dynamic grasps the hotel the management condition, thus brings the good economic efficiency and the social efficiency for the enterprise.The management information system (Management Information System
15、 is called MIS) is an information science branch, is by the person, the computer and the database is composed can carry on the information the collection, the transmission, the storage, the processing, the maintenance and the use system. The hotel computer management system is in a MIS important bra
16、nch, it realizes is the computer management system in hotel concrete application.In recent years, along with our country reform and open policy development, domestic hotel service industry obtained the development which changes with each new day. The modern hotel took integrated there caption place,
17、 is a traveling city window, also may say is a small society. Take travels the profession speaking of as the pillar industry city, the hotel industry also played the pivotal role. Serves the primarily tourism as one kind, the various countries profession value degree certainly is not inferior to oth
18、er industries regarding this.Hotel in its operation period, the service level height, directly affects the hotel image and the prestige, for example: The service arrangement, dispatches whether thoroughly; Whether visitors request can be rapid, obtains well satisfies; The market forecast an alyzes q
19、uickly, is whether accurate and so on. This core is to every day the massive information (visitor, expense, room and so on) correct processing and preservation. Uses the computer this modernization tool to take the management the auxiliary method is must. The computer application including OA (offic
20、e automation), MIS (management information system), CAD (computer-aided design) and so on, the hotel computer system is precisely the typical MIS application. This hotel management information system, is aims at, the business management which the hotel the concrete service develops take the hotel gu
21、est room management as a core, provides, the highly effective service rapidly for the user, reduces manual processing tediously with the error, is prompt, accurately reflects the hotel the working condition, the operating condition, thus enhances the hotel the grade of service, and the coordinate mo
22、dernization hotel management, obtains the better economic efficiency. Speaking of the economic efficiency, the hotel computer application is: (1) is indirect: Its economic efficiency is not directly produces, is through, may stop up many loopholes which to the manpower, the physical resource saves b
23、rings. (2) long term: The computer investment is bigger, is gradually obtains the repayment in the long-term application. (3) social efficiency: The hotel is a high level service industry, uses the computer to be possible to improve the grade of service, has the good social image. The overseas hotel
24、 management system management system most early is develops to the beginning of the age, to 80s, overseas hotel management system management system, like EECO (Electronic Engineering CO.) HIS (Hotel Information System), CLS, Lodgistix and so on, the entire pattern has basically finalized, technology
25、 maturer, the function is also more complete. Now, the overseas hotel is developing to the individuality direction, the hotel according to its management way may divide into commerce hotel, long living hotel, vacation hotel and so on; May divide into the independent management hotel, the group accor
26、ding to its management form manages the hotel and so on. More over has produced large quantities of international levels hotel, like Hylton (Hilton Hotels Corp), Sheraton (Sheraton Corp)triumphantly, the holiday (Holiday Corp), is pleased (Hyatt Hotel Corp) and so on the group companys world hotel.T
27、he domestic hotel computer management system most early is starts in the beginning of the 80s, is engaged in Professor Jin Guo fen, Xian Jiao tong University and Zhejiang Province institute of computer technology which this aspect works has Tsinghua University automation department. To the 80s in th
28、e later period, along with the overseas hotel computer system and the advanced management technology large-scale introduction, further promoted our country hotel management technology development. The domestic hotel management system management system is precisely in the full absorption overseas man
29、agement system management system essence, in the union domestic actual situation gradually develops maturely, has formed several maturer software systems to the 90s initial period, simultaneously had many specialties to be engaged in the hotel computer management system the company. Quite influentia
30、l has in the Hangzhou Western Europe Foxhis hotel management system management system, Beijing the soft good peaceful CSHIS management system management system, north the national capital meter hotel management system management system and the Guangzhou ten thousand rapid splendid steeds hotel manag
31、ement system management system. To the 90s intermediate stages, along with the computer in hotel popularization application, as well as the computer technology unceasing development, a hotel computer system development new time, the new system platform, the new software function, the new system char
32、acteristic and the development direction unceasingly emerged. The 1980s, the reform and open policy flood tide is attacking the motherland. Along with Chinese foreign window opening, comes the Chinese traveling, to do business, the investment, the official business foreign friend grows day by day, C
33、hinas hotel industry for adapts this new change, changes the sole state-owned economy form for the diversified economies form. The chinese-foreign joint venture hotel (hereafter refers to as joint capital hotel) is one of main forms.The chinese-foreign joint venture management hotel, beyond the bord
34、er the investor pours into the new fund to the hotel, the purchase international standard facility equipment, has introduced the international hotel industry advanced management science, has attacked the Chinese old hotel management management pattern, the hotel industry has brought the fresh vigor
35、for China. In the specific historical environment, the chinese-foreign joint venture management hotel, software (namely management and service) the difference condition got up the indelible positive role regarding the Chinese hotel industry change. Just like emancipates the mind not to be able to do
36、 the indiscriminate westernization to be same, the international hotel industry modernization managerial experience is not performs overall to imitate can do ones better. Along with date and time passing, originally covered to pools capital the successful under insufficiency gradually to be revealed
37、. Said regarding the modernized advanced management science that, must bloom the bright flower on Chinese this soil, its process can be similar to the introduction fund and equipment such in no way gets quick results. But said regarding Chinas hotel industry, the needs to have an absorption, the dig
38、estion develops the good and discard the bad the process. In brief, is the chinese-foreign joint venture hotel management must have the Chinese characteristic. This is the unique environment decision which locates by the hotel industry management characteristic and the joint capital hotel. The hotel
39、 sale mainly is not a material object, but is the invisible product - service, namely the service personnel completes some work or the duty behavior for the passenger. This is one kind serves the form existence consumable (Marx the Engels Complete works 26th volume I,160th page) the service person r
40、elies on helps sells the material object, gives the consumer in on in physiological, the sense organ and psychological satisfying with is comfortable. Serves this kind of consumable is cannot be stored, the disposable expense special product, in addition its invisible characteristic, thus has caused
41、 the difficulty which sells, the hotel carries on with difficulty the product the mathematical quantification the description. The hotel sufficiently attracts the passenger to visit the expense is not its visible property, but is the intangible asset - hotel good public image and the social prestige
42、. The sales promotion serves this kind of immaterial product salesman is the hotel service person, the creation good image and the prestige this kind of intangible asset main body also is the service person, traveler expends the service the process also is the service person produces serves and sell
43、s the service at the same time, the service person is shouldering the service and the sales promotion dual function.The joint capital hotel are many for the suitable scale touches on foreign affairs the star class hotel, take beyond the border traveler as main reception object. Beyond the border tra
44、veler mostly comes from to the tourism developed country, there traveling standard is high, they to our country tourist facility, specially to serve, all weighs it by the international standard. The hotel management finally all must carry out the grade of service to come up. Joint capital hotel, no
45、matter pools capital concrete form how, no matter the scale size, the general first lines service person generally speaking all is the Chinese citizens. Suspends in front of the joint capital hotel superintendents duty, how carries on the manpower management under the new situation, how arouses the
46、staff enthusiasm, how optimizes service persons working conditions and the psychological environment, enables it to deliver the high quality service product. Said regarding the outside superintendent and Chinese superintendents, the question proposed the angle different.The joint capital hotel in pr
47、esent stage China, its management pattern mostly is by the outside primarily under, the implementation board of directors leads general manager responsibility system this kind of straight line management pattern. Each kind of position presses the vertical system establishment in this kind of managem
48、ent pattern, hotel general manager, the main department until the complete departments regular duty superintendents basically holds the post by the outside, Chinese superintendent are many no matter what deputy. Hotel overall situation (various departments also so) the direction and the management f
49、unction basically undertakes by general manager, about the hotel complies with the single command. The outside emphasized the hotel management the standardization, the sequencing, emphasize superintendents duty, the responsibility, the power three unifications. This kind of pattern has everywhere manifested west the government by law management thought Serious and the scientific nature. In the joint capital initial period, the management backwardness which the system brings facing long-term the mess, the attitude is lax, this kind
