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1、Ch.4:Emotions and Moods,What are Emotions/Moods?,8-1,Why Emotions?,View of EmotionalityDisruptiveEmotions interfered with productivity Emotions cant be separated from the workplace,8-2,What are Emotions and Moods?,8-3,See E X H I B I T 8-1,The Basic Emotions,While not universally accepted,there appe
2、ar to be six basic emotions:AngerFearSadnessHappinessDisgustSurpriseEmotion rank:Happiness surprise fear sadness anger-disgust,8-4,Basic Moods:Positive and Negative Affect,Emotions(“markers”)are grouped into general mood states.Mood affects perception and therefore perceived reality.,8-5,E X H I B I
3、 T 8-2,What does emotion affect?,Do Emotions Make Us Irrational?Expressing emotions publicly may be damaging.Critical to rational decision-makingHelp understand the world around us,8-6,What affect emotion and mood?,Personality Affect intensityDay and Time of the WeekHappier toward the end of the wee
4、kStress level Social ActivitiesPhysical,informal,and dining-positive moods,8-7,What affect emotion and mood?,Sleep ExerciseAgeOlder folks experience fewer negative emotionsGenderWomen more emotionally expressive,More emotionally intenseLast longer,8-8,Affective Events Theory(AET),An event in the wor
5、k environment triggers positive or negative emotional reactionsEmotions can influence a broad range of work variables,8-9,Emotional Intelligence(EI),A persons ability to:Be self-awareRecognizing own emotions when experiencedDetect emotions in othersManage emotional cues and informationEI affects job
6、 performance/leadership,8-10,What does EI affect?,SelectionEI should be a hiring factor.Decision MakingPositive emotions-better decisions.CreativityPositive mood increases creativity.MotivationPositive mood affects motivation;LeadershipEI is related to Leadership.,8-11,More OB Applications of Emotio
7、ns and Moods,Negotiation Customer ServicesEmotional Contagion:“catching”emotions from othersJob AttitudesDeviant Workplace BehaviorsManagers InfluenceLeaders good mood,humor,and praise increase positive moods.http:/,8-12,Summary and Managerial Implications,8-13,Moods are more general than emotions E
8、motions and moods impact Managers must pay attention to employee emotions,Group exercises/Case discussion,8-14,Moods are more general than emotions Emotions and moods impact Managers must pay attention to employee emotions,HBR articles:Coutu:Negotiating without a net,8-15,What is the main theme of t
9、his article?How could we use in our practices?Any examples?,HBR articles:Coutu:Managing emotional fallout,8-16,Discuss the emotional impact of current economic crisis.Discuss what company leaders can do to ease employees emotional pressure.Discuss what employees can do during this process.,Dealing w
10、ith emotions in business negotiations,8-17,How could we use in our practices?Any examples?,Emotional self regulation,8-18,Self reflection and thoughtfulness comfort with ambiguity and change integrity:say no to impulsive urges Extreme displays of negative emotion have never emerged as a drive of good leadership.,
