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1、Checking in at the hotel/eating in the restaurant,Good afternoon sir,can I help you?,Yes,Ive got a reservation.,Your name please,sir?,Mr.Watanabe,Could you spell that please?,W A T A N A B E,Thats room number 214 its on the second floor.,Thank you very much.,Certainly sir,what time?,Could I have an
2、early morning call tomorow please?,Of course sir,what would you like?,6:30 if thats possible and could I have breakfast in my room?,Black or white coffee?,Oh,just coffee and toast please.,Yes,sir,we have the steak grill on the ground floor and the vegetarian restaurant on the roof.,White please.Have
3、 you got a restaurant here?,Yes,its better.,Do I have to book a table?,Thats fine sir,heres your key.,OK a table for two for 8 oclock.,Yes,sir,just over there on the left.Have a nice stay.,Is there a lift?,Yes,please,I booked earlier at reception.,Good evening sir,a table for two?,Watanabe,Here you
4、are sir.,Good evening,would you like something to drink?,Yes,champagne please,Are you ready to order?,Yes please,salmon for my wife and Ill have a steak.,How would you like your steak?,Medium please and what vegetables can we have?,We serve chips,runner beans&carrots with the steak.,Ill have some ch
5、ips please.,And rice or boiled potatoes with the salmon.,Ill have the rice please.,Certainly madam.,Could you bring me some sparkling water,please?,Was everything to your liking?,Yes,very nice,thank you.,What would you like for dessert?,Ill have cream caramel,please.,And Ill try the chocolate mousse.,Would you like anything else?,Yes,the same for me please.,A coffee for me please.,Certainly sir,here you are.,Excuse me,could I have the bill,please?,Yes,we accept all main credit cards.,Can I pay by credit card?,/Janet Mournard,
