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1、季景沁园保洁服务投标书Quotation of the cleaning for jijingqinyuan Building 北京市鑫聚园物业管理有限公司 BJ xinjiyuan Cleaning Company.联系人： Contactor: fanny chang 联系电话： Mobile Phone: 13011115258日期： 年 月 Date: Jan /2007目 录 一、鑫聚园物业管理公司简介- -3二、营业执照副本复印件-3三、人员培训-4四、现场作业流程及紧急情况处理-8五、清洁作业程序-9六、保洁服务工作标准-20七、现场督导流程描述-20八、与招标方沟通渠道的设计-
2、 -21九、为承托服务所提供的优致服- 22十、报价-22一、北京市鑫聚园物业管理有限公司简介北京市鑫聚园物业管理有限公司是集保安、保洁、园林绿化为一体的专业物业管理企业，多年来为创造企业品牌、培养了一大批专业的管理人才和技术骨干，在为客户提供服务过程当中获得了业主的一致好评。目前，我公司担负着海淀区百花苑写字楼、国都证券大厦、百力文科技大厦和朝阳区水景花园别墅区、丰台区风格雨林联排别墅区、天鸿集团宝汇苑小区、汇达公寓等项目进行全方位的物业、保洁服务管理。自公司成立以来提倡以先进的物业管理理念和模式经营，全力专注于写字楼、公寓楼、高档住宅、商务办公楼的物业管理和专项保洁服务。公司的服务理念是“
3、以人为本，客户至上”，公司的服务宗旨：“以质量求发展、以服务争市场、以信誉赢客户”。我们愿为每一位业主提供最真诚和完美的服务，创造高雅和谐的办公、生活环境。公司竭诚为业主及客户提供最优质的服务，愿意承接具有挑战性的物业进行管理，用我们的真心和汗水赢得业主和广大客户的信任。北京鑫聚园物业管理有限公司全体员工衷心希望为您提供优服务，我公司愿真诚与您合作，给您创造一个良好的物业环境。 三、人员培训Training员工培训是企业运作的重要环节，没有高素质的员工，就不能有高质量的保洁服务。为树立公司品牌及企业形象，提高服务质量，因此要造就高素质的员工就必须用严格的培训来规范和约束。所以，我们对员工进行企
4、业战略培训，灌输公司远景与未来、企业文化、让员工认识企业、了解未来。对职业道德、仪容仪表、礼节礼貌，专业技术及服务意识等进行一系列标准化培训。从而使被动性服务转变为主动性服务。 Training is the most important tache for corporation operation. Without high diathesis employees, here is no high quality cleaning services. Rigid training brings up high diathesis employees to erect corporation
5、 image, to improve service quality and execute criterion and obligations. Thus, we train our employees by using corporation strategic training: inbreathe companys future vision, company culture, to know the company, understand the future. We form. a series of standard training on occupation morality
6、, appearance, etiquette and courtesy, specialized technique and service consciousness. Therefore, training changes services from passive to active. 公司还特别对员工进行消防理论及消防实践、防风抗雨等业务培训，使员工能增强应变能力，适应社会及客户的要求。Our employees are especially trained in fire protection theories and fire drills, operation training
7、 in strong wind and heave rain situation. Those training will help to reinforce our employees abilities under emergency, and to adapt the society and guests request.Part 1 the training plan of management personnel第一部分 管理人员培训计划Training steps 培训步骤Training items 培训内容1.Pre-job training 岗前培训2. Post train
8、ing 岗值培训3. On-the-jobTraining 岗位培训4.Regular training 日常培训 Systematic training on the companys rules and regulations 公司规章制度的系统化培训 Study of management theories管理理论的学习 Training on relevant program documents &guidelines of quality system and quality objectives 质量系统与质量目标的相关文件和准则的培训 Understanding of moder
9、n science & knowledge like computer 了解现代化科学和技术如电脑 Duties of the posts that trainees hold 培训者相关岗位的职责培训 Training on work processes, methods and operation specifications of various cleaning items多种清洁项目的工作程序，方式和操作规范的培训 Correct methods to use machines & equipment, tools and materials 机器设备，工具物品的正确使用模式 Tra
10、ining on professional skills and practical applications of the posts that trainees hold 培训者本岗位专业技术和实际运作 Training on rules of safely operation and knowledge of fire control安全操作和防火知识的培训 Study of professional skills and technical promotion of the posts that trainees hold学习专业技术知识提高本岗值工作 Outline of relev
11、ant posts and technical training 掌握相关岗值和技术培训的概要 Study of relevant laws and regulations 学习相关法律法规Implementing the guideline of integration theory with practice and carrying out further training of senior technical personnel designated by the company 结合实际开展综合理论概要培训并落实由公司任命的老技术员工的深入培训。Part 11 the traini
12、ng plan of cleaning employees 第二部分 保洁员工的培训计划Training steps培训步骤 Training items 培训内容1.Self education of employees 员工自我教育2.Posteducation 岗位教育3.Posttraining 岗值培训4.Regular training 日常培训Personnel rules of Beijing Jiarong Cleaning Services Co., Ltd. 北京鑫聚园物业服务有限公司人事规章Education on professional ethics 专业道德教育R
13、egulations of Beijing Jiarong cleaning services co., ltd. On the appearance & manners of employees 北进鑫聚园物业服务有限公司员工礼仪礼貌规定Study of safety & security measures (coordinated by party A)学习安全防卫措施（配合A部分）Study of basic cleaning knowledge 学习基本保洁知识Study of how to use machines, tools and materials 学习怎样使用机器，工具和物
14、品Study of safe operation rules and education on the sense of fire control 学习安全操作守则，培养防火意识Study of quality standards 学习质量标准Study of how to clean the glass, maintain the stainless steel & copper ware and how to maintain and clean the marble, granite and ceramic tiles 学习怎样清洁玻璃，保养不锈钢和铜器，并且学习怎样清洁和保养大理石，石
15、榴石和瓷砖-Carrying out further training of senior technical personnel designated by the Co. 完成由公司任命的老技术员工的深入培训Part III Maintenance and usage of cleaning equipment 第三部分 维护和使用清洁设备1. Water absorption machine 吸水机1. Inspect its appearance when getting from the warehouse, such as case, switch, power cable, ba
16、se and float of the water absorption machine, power on the machine and check its working condition and normal suction pressure. Stop operation right after finding any fault and report to the direct leader in time. 从库房取出时应从外观上检查一番，例如，外壳、开关、电源线、底座及吸水机的滑轮、插上电源并检查它的工作状况和吸力。一旦发现任何异常立即停止操作，并直接上报主管。2. When
17、 moving the machine, dont pull the suction pipe and power cable by hand to avoid breaking. Move the machine forward by pushing the handrail, but pay attention not to press the handrail by force or sit on the machine, to avoid damaging the base of the machine. 移动机器的时候，不要拖拉吸管和电线避免断裂。推动扶手实际气象现移动，但是注意不要
18、大力压扶手或坐在机器上，避免对及气体座造成损伤。3. Check if the power switch and on-off switch of the machine are tuned off before powering on the machine.在通电源前检查电源开关和启动-关闭开关是否关闭。4. Take care of the working voice of machine at all times during water absorption operation. Stop it immediately after hearing beep voice or abno
19、rmal noise, and check the operation condition of machine. Remember not to absorb too much water to prevent water from entering into the absorption motor and causing unnecessary loss. 在操作吸水机时随时留心机器的声音。听到“哔”声和其他不正常的声音时立刻停止，并边查机器操作情况。紧记，不要吸入过多的水，以免水渗入马达而造成不必要的损失。5. In case any fault is found during usa
20、ge of the machine, dont open it for private repair. Remember to send the machine back to the warehouse timely or ask professional personnel for repair 如果机器在使用过程中发生故障，不要打开他自行修理。立即将它送回库房或请专业人员来维修。四、现场作业流程及紧急情况处理1现场作业流程上班签到（各自签字领班点名）上班签到（各自签字领班点名） 各自上岗作业（勤作业、勤巡回、勤检查） 班后会议（一天的工作总结及好人好事表彰） 班前会（特殊事情的交代及注意
21、事项） 2特殊紧急情况处理程序2.1目的： 为特殊、紧急情况提供程序准则，保证控制过程符合规定要求。2.2职责 发生特殊情况的区域领导（现场职务最高者）负责现场策划、指挥，并报告上级主要负责人及相关部门，负责与其它部门的协调、调配。2.3工作程序2.3.1现场指挥 （1）现场临时指挥：当发生特殊紧急情况时，区域领导立即承担现场指挥职能，根据现场情况，布置人员分别通知有关部门和上级领导。 （2）在上一级领导赶到现场后，接替负责指挥，原临时指挥者负责配合，报告情况，继续参加现场处理工作。 2.3.2现场处理原则 （1）总指挥应组织员工首先抢救伤病人员生命，在保证人员安全的情况下，尽可能减少财产损失
22、和环境污染。 （2）注意保护现场，除公安、消防、医务、主管领导、在岗人员等，其余人员不得进入现场。 （3）避免私自接受媒体采访，在未得到上级领导指示前，不得擅自发表任何声明，避免不必要的错误传播。 2.3.3配合事故的调查 （1）在公安机关、政府有关部门或上级领导进行事故调查时，有关人员应如实反映事故真实情况，并提供证据。 （2）不要随意散布影响正常调查的消息和议论。 （3）不得销毁证据。 2.3.4编制事故报告 （1）由事发现场的最高主要领导负责编写事故报告。 （2）报告内容：时间、地点、岗位、相关人员、事故原因、事故过程、造成的损失情况、教训、纠正措施。 （3）事故报告应报公司最高领导，由
23、其确认。涉及刑事犯罪的，由公安部门处理。 （4）一般性事故，应对所采取的纠正措施由主管部门进行特别验证，以证明其确实有效。 （5）保存相关记录和报告。 五、清洁作业程序Cleaning Service Procedures1. Floor waxing 地面打腊1) Tools preparation: 准备工具 Floor cleaning machine, water absorption machine, wringer, yellow warning card, black plate, white cloth, wax mop, perching knife, mop, rain b
24、oot, door baffle-plate, wax cleaning agent, bottom wax, adhesive tape, warning line, waxing machine, surface wax 洗地机、吸水机、榨水车、黄色告示牌、黑盘、白色布若干、腊拖、小铲刀、地拖、雨鞋、隔板、洗蜡剂、底腊、胶带、维护绳、打蜡机、表层蜡等。2) Procedures: 程序 First completely clean the floor. 首先将地面完全清洁干净。 Blend the wax-cleaning agent with hot clean water (propo
25、rtioning according to different degree) and spread the mixture on the floor to be cleaned. 将热水与洗蜡剂（依不同程度按不同比例配合）混合并均匀抹在将要清洁地地面上。 After4-5 minutes use the floor-cleaning machine to clean completely and remove the old wax. 45分钟后用洗地机完全的清洁地面并去除旧蜡。 Use the water absorption machine to completely absorb sp
26、ots of old wax remaining on the floor. 用吸水机将地面上残余地旧蜡污点吸除。 Wipe the floor immediately with clean mop. 即刻用干净拖把清洁地面。 Clean once more with clean water, then clean off the floor by water absorption machine and mop. 再用清水清洁一便，然后使用吸水机和拖把将地面请干净。 When the floor becomes dry, pour and amount of bottom wax into
27、the waxing machine, lie the waxing mop flat on the floor and move it left and right at an uniform. see, to spread the bottom wax evenly on the floor. 等地面干后，将一定量的底蜡倒入打腊机，在地面上平铺蜡拖并均匀的向左向右有序的推动将底蜡均匀的分部在地面上。 When the bottom wax becomes dry, spread the surface wax and polishing wax on the floor in the sa
28、me way as mentioned above.等底蜡干了以后，用上述相同底方法在地面上打上表层蜡和抛光蜡。 Fill in the working record and statistic of detergent consumption 填写工作记录，统计清洁剂使用量。3) Precautions: 防范： Split the working area by warning card before starting work, to avoid damage caused by entrance of passersby. 用警示牌将工作区域分隔起来，以防过路者闯入造成损伤。 Spre
29、ad white cloth at the gate and starting point before dew axing, in order to avoid the wax cleaning agent to damage other areas and cause repeat work. 打腊前将白布铺在大门及清洁起始点，以防洗蜡剂给周边区域带来损伤而造成重复劳动。 Put on rain boot when washing floor, to prevent from slipping down. 清洗地面时穿上雨鞋以防滑倒。 Pay attention to keep the m
30、achine-washing speed not too quickly, in order to avoid residual wax due to roughness of the floor. Wipe the floor with mop as quickly as possible to prevent the dirty wax Resold frication. 注意保持洗地机转速不要太快以免因地面粗糙而造成旧蜡残余。用拖把立刻清洁以防脏蜡溶解现象。 Clean the corner and kick board timely. 及时的将墙角和墙边清洁干净。 Keep the w
31、ax pouring distance short when spreading the second and third time wax. To avoid any dim wax print remaining on the floor. 在打第二第三次蜡时，倾倒蜡要保持尽量短的距离以免在地面上形成黯淡的蜡斑。 Soak the waxing mop into clean water when finished, to avoid it becoming dry otherwise the waxing effect shall be influenced. 工作结束后将打腊拖浸泡在清水
32、中防止因蜡变干而起的反应。 Wipe and clean the cleaning equipment in time, report at once when abnormal case happens to machine. 使用后立刻清洁擦拭机器设备，一旦发现机器异常立刻汇报。4) Standards: 标准： Waxing quality of the corner area shall as same as the center area brilliant and dazzling, 墙角上蜡质量与地面中心位置一样闪亮。 There is no residual smudge, o
33、ld wax, footprint or scratch. 没有参与污迹、旧蜡、脚印和刮痕。2. Polishing of waxing floor上腊抛光1) Tools preparation: 准备工具：Polishing machine, vacuum cleaner, floor mop and polishing wax 抛光机、吸尘机、地拖和抛光蜡2) Procedures: 程序： Clean dust on the waxing floor with vacuum cleaner. 用吸尘机清洁上蜡地面的灰尘。 Wipe off spots remained on the w
34、axing floor with damp cloth 用湿布抹去上蜡地面上残留的斑点。 Polish by the polishing machine together with the polishing wax 使用抛光机和抛光蜡抛光。 Clean the floor by floor mop with appropriate static dedusting agent 使用地拖配上静电除尘剂清洁地板。3) Precautions: 防范： The quantity of polishing wax must be appropriate抛光蜡的使用量必须恰当 Spray the st
35、atic dedusting agent on the floor mop in advance, and use the mop when the dedusting agent completely becomes dry 预先在地拖上喷上静电除尘剂，等待干后使用 Polishing must be done orderly to avoid any missing point 抛光必须按程序操作以防遗漏点3. Cleaning of carpet 地毯清洁1) Tools preparation: 准备工具：Single-brush cleaning machine, water abs
36、orption machine, vacuum cleaner, carpet detergent, billboard, blower, hand scrubber, scrubbing brush, water bucket, carpet brush, carpet powder and so on 单刷清洁机、吸水机、吸尘机、地毯清洁剂、告示牌、手刷、硬毛刷、水桶、地毯刷、地毯粉等2) Procedures: 程序：Dry cleaning: 干洗： Remove dust completely from the carpet to be cleaned by vacuum clean
37、er first. 首先用吸尘机将地毯完全除尘。 Partial cleaning shall be done to the area where is seriously fouled (with scrubbing brush)对特别严重的粗糙面（使用硬毛刷）局部清洁。 Pour the diluted detergent into the electronic foaming box and start the cleaning machine 将稀释好的清洁剂倒入电动起泡机并启动清洁机。 When finishing cleaning and the carpet is complet
38、ely dry, use the vacuum cleaner to clean the carpet again, and then spread the carpet powder to remove peculiar smell 清洁结束地毯完全干后，使用吸尘机再次清洁地毯并撒上地毯粉去除特殊气味。Spot cleaning: 污点清洁： Remove dust completely from the carpet to be cleaned by vacuum cleaner first. 首先用吸尘机将地毯完全除尘。 Partial cleaning shall be done to
39、 the area where is seriously fouled (with scrubbing brush)对特别严重的粗糙面（使用硬毛刷）局部清洁。 Pour the diluted detergent into the clean water box of 3 in 1 carpet cleaning machine and carry out spot cleaning 在三合一清洁机的清水盒中倒入稀释过的清洁剂开始污点清洁。 Place the blower on the appropriate position to dry the carpet 将风干机放置于恰当的位置上吹
40、干地毯。 Clean the carpet again by vacuum cleaner when the carpet is completely dry 等地毯完全干后用吸尘机再次清洁地毯。3) Precautions: 防范： White cloth must be laid on the area that people passing by frequently, which can be removed only when the carpet is completely dry. 将白布平铺于人们常走动的区域，只有等地毯完全干后才可撤除。 Change the position
41、 of blower after a certain time period in order to speed up drying of carpet. 每隔一段时间将风干机转移一个位置以加速地毯风干时间。 To use the high/ low foaming carpet detergent in a correct way高/低泡地毯清洁剂的正确使用。4) Standards: 标准： Clean, neat and without smudge.干净、整洁、没有污点。4. Cleaning of washroom卫生间清洁1) Cleaning procedures: 清洁程序：
42、Entrance door mirror table-board lavatory partition walls floor(1) 大门 (2)镜子 (3)台面 (4)马桶 (5)分隔间 (6)墙 (7)地面 2) Cleaning steps: 清洁步骤：(1) Entrance door 大门Place the billboard of “Work Processing” on the working area.将“工作进行中”的警示牌放置在工作区域。(2) Mirror 镜子2.1) Use dry wipe cloth or glass scrubber to clean the m
43、irror according to glass cleaning procedures按照镜子清洁程序使用干布和玻璃刮进行清洁。2.2) Inspect the leaning degree from different point of view when completion 从各个不同角度检查清洁程度。(3) Table board 台面3.1) Spray the all purpose detergent at the ratio of 1: 40 onto the surface of a soft fiber cloth. When the dirt on the table on the table-board has been washed out, use a damp cloth to wipe off the detergent. 将比例为1：40的全能清洁剂喷洒在一块软化纤布表面。当台面表面污渍去除后，用一块湿布抹去台面残留的清洁剂。3.2) U
