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1、Effective Interpersonal Communication Skills Effective Interpersonal Communication Skills Communication is a very significant part of our life. Effective interpersonal communication is what sets you apart from other individuals both in personal life as well as professional career. Effective interper
2、sonal communication is a must for everyone who hopes to climb the ladder of success. If a team has to reach its goal, it has to participate in effective interpersonal communication. Without good workplace communication, the team will in no way be able to achieve what it has aimed for. To work in a c
3、orporate environment, you inevitably need to possess some skills, and one of the primary skills required are interpersonal communication skills. Let us now get to know about the interpersonal communication skills definition in general. What are Interpersonal Communication Skills? In simple terms, in
4、terpersonal communication skills relate to a persons abilities to interact with others in the group, by either verbal or non-verbal methods. Another name given to these interpersonal communication skills are people skills or soft skills. For effective communication, conflict resolution, decision mak
5、ing, and teamwork, using interpersonal communication skills has proven to be a must. There are many types of individual aspects that are included in interpersonal communication skills, and each one has its own significances regarding clear interaction. Typically, there are three major categories in
6、business communication skills; namely listening, assertion, and conflict handling skills. Importance of Interpersonal Communication Skills Your verbal and non-verbal actions matter a lot in effective interpersonal communication skills. Assertion skills help you in getting the work done without any c
7、onflicts and without dominating others. They even enable you to maintain a level of respect to and from other executives. Conflict resolution skills play a very important role in handling and resolving disputes created among employees with different mindsets and views. They help to make people with
8、differences compromise on the issue and develop a sense of understanding between them. Many people do have the habit of communicating one way. In this, they pass on the information to the receiver, but miss out on ensuring if the receiver has actually understood it. For effective communication, two-
9、way interaction is essential, which includes passing on the information and getting feedback from the receiver regarding the same. A professional in a leadership position should always listen to people regarding their views, suggestions, and feedback. This surely contributes to healthy relationships
10、 at the workplace. Effective Interpersonal Communication to Handle Conflicts Conflict is an integral part of any real relationship. You can have conflicts with your significant-other, people at office, friends, relatives or with complete strangers. An absence of conflict can be seen in relationships
11、 which are either superficial or unimportant. Conflict emerges 1 because of several factors and a lack of ability to communicate effectively is one of the prime reasons. Although the issues behind the conflict may be different, with effective conflict resolution strategies, you can ensure that confl
12、icts are prevented in the first place or resolved amicably. It is important that we put in an effort to avoid any kind of conflict. There are several interpersonal communication techniques to avoid conflicts, let us take a look at them. The first and the foremost thing that you have to remember is t
13、hat a conflict has to be viewed as an ambiguity of ideas. All of us so conveniently blame the other person for being the root cause of the conflict but it is essential that we take a holistic view on the subject and step into the other persons shoes. It is important therefore that we get rid of any
14、kind of perception that we might have formed about the other person and approach the problem with a positive outlook. One of the most effective ways to avoid a conflict is to talk to the other person on an one-to-one basis. Taking the help of a mediator may not be beneficial as it rules out the poss
15、ibility of having a real discussion on the issue. When you are having a meeting, it is very important that you listen to the other person carefully and allow him/her to put forward his point of view lucidly. Allowing the other person to speak doesnt really mean that you just listen to him/her for th
16、e sake of it. Instead you need to make every attempt to engage yourself in what he/she is saying. You can do it by continuous nodding or by looking at the speaker expectantly. Making remarks such as, Oh I see, this was concerning you communicates to the other person that you are serious in your inte
17、nt to look for a possible solution to the problem. When it comes to putting your point across, do not shy away from highlighting some hard facts. Defensiveness may help you to avoid an uncomfortable situation, but it will sooner or later come back to create more trouble. Being not defensive does not
18、 really mean that you adopt an aggressive stance and point fingers at the other party, instead you need to be very considerate while touching on vital issues. For example, instead of saying, It was because of a delay at your end that resulted in the contract getting shelved, you can use a more conci
19、liatory tone and say, The project was already running on a very tight schedule and delays at your end meant that we never had the time to recover. If your first attempts at finding a resolution are not successful, instead of putting each other in the spot, try to sustain the dialog process by schedu
20、ling another date on which more discussions can be held. It is highly unlikely that a solution would be unanimously accepted by both the parties, so instead of trying to gain an upper hand, the aim should be to create a win-win situation. Effective Interpersonal Communication Skills Effective interp
21、ersonal communication in the workplace involves soft skills that are necessary to convey our messages to the other party in an effective manner. Developing interpersonal communication skills is a matter of taking some simple considerations to mind. First learn the art of verbal communication, which
22、has face to face and over the phone interaction, and non-verbal communications which mainly involves email communication. You should also get to know how your body language should be at the office. While in a face to face conversation, maintain eye 2 contact and listen very carefully with total atte
23、ntion. Show respect to others, no matter if you are the boss or a subordinate. Do not dominate the decision and suggestions of others, instead make them understand the benefits of whatever decisions are planned on. A good interpersonal communication skill is to provide motivation to the employees fo
24、r doing a task. Do not assume things about the situation. If you are not sure about an aspect in the information to be passed on, ask questions and receive feedback from the parties involved. If you want to conduct a presentation or a meeting, make sure you summarize all points and present everythin
25、g understandably. Likewise, there are many other considerations in the list of interpersonal communication skills. Building effective interpersonal communication skills involves a process of understanding the value of these skills in our lives and hence, applying them on a daily basis. Corporate fir
26、ms train their employees in various types of communication skills as part of their employee training programs. Here are some of the most effective interpersonal communication skills that are imperative to master the art of communication. Listen Carefully This is the first and the foremost commandmen
27、t for effective communication skills. A crucial parameter ignored in communicating, listening is vital for understanding and deciphering what the other party is trying to say. Do not commit the mistake of thinking that communication is only a one-way street. Apart from speaking your mind out, commun
28、ication is also about listening carefully. Focus on what they are saying and reflect on that conversation later. This will send out a message to them that you are grasping their point and they should do the same when you are speaking. Besides that, be impartial while listening. Dont jump into conclu
29、sions and express your views without listening to the other person. You have the liberty to ask questions to the person communicating to you but dont interrupt in the middle of his sentences, because interrupting is the most obvious symptom of poor attention. Gather Your Thoughts Before you are read
30、y to talk to the intended person or address a group of people, you should have a clear vision about what you are going to talk about. Logic is the method by which you assemble ideas into a coherent structure. Its the logic that makes the structure of your ideas persuasive. So you must have a number
31、of key ideas that support the message you have chosen. Ideally, they are answers to the question you can imagine your listener asking when you utter your massage. Although, a printed copy of a speech may not be always necessary, highlighting a few important issues in your mind is a must. This will h
32、elp you to remain focused throughout your communication and alleviate the possibilities of drifting away from the main issues. You can make a mental note of any three important issues, so that even if you fumble with one, you can have the other two to back you up. Expression Honesty is very importan
33、t here. Whenever you are expressing yourself, talking truthfully and honestly will send out a signal that you trust your audience. Speak clearly and properly. Also try to 3 be precise about the subject that you are speaking on. Besides, choosing of words is the most important part of any communicati
34、on. There is no need to go for flowery phrases or alien terms to attract your audiences attention. Instead, choose simple, precise words that are appropriate for the issue you are addressing. This is also the very first step of how to communicate effectively in a relationship. Most people tend to be
35、 careful about their language while at work, but as soon as they get home they resort to colorful language. This may hurt your loved ones beyond your imagination. Voice Modulation Another important aspect of effective communication is the technique of modulating your voice at appropriate places. Dra
36、b, monotonous voice takes only a few seconds for your audience to shift their focus away from you. Similarly, high pitched or sing song voice takes away the seriousness of the issue that you are addressing. Thus, modulate your voice appropriately and pause at strategic places to allow your audience
37、to absorb your ideas. Work to regulate and strengthen your breathing while you speak. Breathe deep and slow. Let your voice emerge more from your body than from your throat. The more body your voice has, and the more measured your vocal delivery, the more convincing your will sound. If possible, evo
38、ke the interest of your audience by asking them questions or inviting their opinions. This will keep them engrossed in your talk. Exude Positive Body Language According to researchers, nonverbal communication forms more than half of our communication. For effective interpersonal communication, it is
39、 crucial to understand the value of body language. Your face, your limbs and your body posture will all contribute to the total effect your ideas have on listener. To start with, try not to frown. Keep your facial muscles moving and pay attention to keeping your neck muscles relaxed. You can definit
40、ely do without hand gestures, but then make sure your eyes convey your emotions. Your face will show the other person whether you are paying attention to them. In particular, your eyes will speak volumes about the quality of your listening. Try consciously to adapt your own posture and movement to t
41、hat of the person listening to you. Do more: take the lead. Dont sit back or close your body off when you are seeking to persuade. Besides, needless to say, rude or obscene gestures should be avoided in all circumstances. Embrace Criticism While communicating and addressing people, you might encount
42、er some who dont agree with your views. We all can agree to disagree and so it is should never be a problem. What you can do is, you can accept criticism as a part of life and just keep giving your best. Criticism is not always negative. In fact, it conveys much about areas where you need to improve
43、 and work harder. Try to take criticism positively and constructively. If the criticism is very hard to take and emotional, then the chances are that the person you are communicating with is in distress. Try to empathize with the person and resonate your words in a very mild language. Being calm and
44、 composed while debating and talking to peer groups is an essential part of effective interpersonal communication skills. Feedback 4 Its one of the most common occurrence at the workplace, that a colleague does exactly opposite to what you want him to do. You keep wondering, why has he done so. You
45、keep thinking of many reasons for that. Maybe the colleague did not listen to you or maybe he did not understand what you said. But the worst possibility could be the deliberate inaction. What do you do in that scenario? Well, you take a feedback. Without taking proper feedback, you wouldnt know the
46、 perspective of the person in front of you. Only through feedback you will know why he or she did or did not do what they were asked to do. These were the main principles of “how to communicate effectively”. For effective interpersonal communication, using interpersonal communication skills has prov
47、en to be a must. One thing that you must understand is that effective interpersonal communication is a gradual process and requires efforts on your part. Similarly, the other party should show an equal desire and involvement for any communication to succeed. As living beings, we need to express and
48、understand the expressions of others. Lack of communication in relationships result in frustrations, misunderstandings, unrealistic expectations, guilt and can create personal differences. For example, I was so interested in art that I took part in a special art training course in high school, and I
49、 spent several hours a day designing and painting. However, my mother didnt agree with my hobby, she considered that art spent a lot of time, which was no good for my study. After a few days, I got a very low score in school exam, my mother was incredibly ticked and didnt allow me to go to the art training course any more, for which I had an argument with my mother and we stopped speaking to each other in the next three days. By the fourth day, I was deep in co
