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1、新航标职业英语综合英语1,Vocational English,Background,Getting Ready,Text A,Language Focus,Text B,Vocational Focus,Skill Focus,Practical Learning,顾问 总主审：刘黛琳,总 主 编：蒋秉章,本册主编：许振雅 刘军 凌伟卿,外籍主审：Laura Blacks（英）Dan Jenkins（美）,编 者：刘 军 王 前 封 萍,徐 辉 韩智渊,光盘制作：博速软件,1,Unit 1 Reception,Background,Getting Ready,Text A,Text B,Vo
2、cational Focus,Skill Focus,Practical Learning,Language Focus,2,Unit 1 Reception,A receptionists main responsibilities,Preparations to be made before receiving a foreign visitor,A receptionists main responsibilities,A receptionists main responsibilities,Background,Getting Ready,Text A,Text B,Vocation
3、al Focus,Skill Focus,Practical Learning,Language Focus,3,A receptionists main responsibilities,6.Provide the highest possible level of customer service when taking and relaying messages.,Unit 1 Reception,A receptionist is a person who receives the guests who come to visit his/her company.As such,a r
4、eceptionist is the initial contact a visitor makes with the company,and is hence in a powerful position in which to affect the way the company is perceived.A receptionists main responsibilities are as follows:,2.Communicate wellboth internally and externallywith customers.,1.Build good customer rela
5、tions in a professional manner.,3.Develop effective listening skills and react appropriately on different occasions.,4.Take appropriate action when dealing with difficult callers and awkward customers,or when handling complaints.,5.Manage the reception area.,Background,Getting Ready,Text A,Text B,Vo
6、cational Focus,Skill Focus,Practical Learning,Language Focus,4,1.Acquire background information from the mission organizer or directly from the management of the company,including the purpose of the visit.,Preparations to be made before receiving a foreign visitor,Unit 1 Reception,2.Know the name an
7、d title of the visitor.,3.Make sure the visitor is to be met by a proper counterpart from the company,i.e.,a person of the same rank.,4.Learn the visitors agenda for the remainder(其余)of his/her trip.,5.Check the visitors main product lines and customs in his/her own country.,6.Brief yourself on the
8、business and cultural etiquette of the country.,7.Prepare a promotional pack(宣传包)with appropriate materials,including price lists,translated into the visitors national language.,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,5,Unit 1 Reception,B
9、ackground,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,6,Meeting Foreigners at an Airport,Unit 1 Reception,Before-reading,While-reading,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,7,1.What prepara
10、tions should the hosts make before meeting their visitors at the airport?,2.How can you make the greeting sign eye-catching to the visitors?,Exercise A,Read the text and answer the following questions.,Before meeting their visitors,they should check ahead of time to make sure the flight is on schedu
11、le and go to the airport early.,A computer laser printout of the visitors names in extra-large type works well.The sign should be printed in the visitors mother tongue.If the visitors company logo can be printed,that would be even better.,Unit 1 Reception,Background,Getting Ready,Text A,Text B,Vocat
12、ional Focus,Skill Focus,Practical Learning,Language Focus,8,3.Who should make the individual introductions?,5.Who should help the visitors check in at the hotel booked by the visitors themselves?,4.Why should the hosts let the visitors control their first days schedule?,Exercise A,A member of the ho
13、st team.,The visitors will be jet-lagged,so let them get some rest to get used to the new time zone instead of planning something big,e.g.,conducting business.No actual business should be done until the visitors are well rested.,The host team.,Read the text and answer the following questions.,Unit 1
14、 Reception,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,9,Exercise B,The article tells us what to make before meeting visitors at.In addition,the article illustrates how to meet visitors in a manner.,Fill in the blanks to complete the main ide
15、as of the text.,preparations,an airport,business-like,Unit 1 Reception,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,10,Exercise C,Discuss with your partner,and then fill in the blanks to complete the following table according to the text.,airp
16、ort,hotel,the flight is on schedule,immigration and customs,the visitors,a new business venture,a new culture,satisfied with the service,Unit 1 Reception,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,11,Paragraph 1,Often,companies will wish to
17、meet their foreign visitors at the airport.Before meeting the visitors,they should check ahead of time to make sure the flight is on schedule,go to the airport early and make every possible effort to help the visitors get through immigration and,译 文,Unit 1 Reception,customs.,Background,Getting Ready
18、,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,12,Paragraph 2,Counterparts from the company,i.e.,personnel of the same rank,should meet the visitors at the airport.The host group should include an interpreter,if necessary.Prepare a tasteful,professional sign in order t
19、o catch the eye of the visitors.A computer laser printout of their names in extra-large type works well.Print the sign in the visitors mother tongue.If the visitors company logo can be printed,that would be even better.,Unit 1 Reception,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill F
20、ocus,Practical Learning,Language Focus,13,Paragraph 3,A private room,or an area off to the side,should be set apart for the greeting ceremony at the airport.Make a culturally related presentation so that the visitors feel they are entering not only a new business venture,but also a new culture.A mem
21、ber of the host team should make individual introductions in a well-ordered manner.A welcoming pack of information should be distributed to each member of the visiting,Unit 1 Reception,team.,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,14,Para
22、graph 4,The greeting ceremony should be brief to make the visitors aware that they will be taken to their hotel as soon as possible.If the visitors arrive in the morning,it is certainly acceptable to extend a dinner invitation.However,remember that the visitors will be jet-lagged when they arrive.Do
23、nt plan anything big for their first day,just let them get some rest and adapt themselves to a new time zone that may be four,six,or more hours different from their own.It is better for the visitors to decide the first days schedule.Dont conduct actual business until,Notes,Unit 1 Reception,the visit
24、ors are well rested.,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,15,Paragraph 5,After driving the visitors to their hotel at the hosts expense,the host team should help the visitors check in no matter who made the booking.Check back later to
25、make sure that the visitors are satisfied with the service at the hotel.,Unit 1 Reception,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,16,Unit 1 Reception,Vocabulary,Structure,Translation,LanguageFocus,Grammar,Background,Getting Ready,Text A,T
26、ext B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,17,A Choose the correct form of the words to complete the following sentences.,1.accept,acceptance,acceptable a.The terms of the contract are to us.b.The new laws gained widespread.,2.satisfy,satisfactory,satisfaction a.We should t
27、he customers need.b.The reading ability of the students is.,3.introduction,introductory,introduce a.Please allow me to Mr.Black to you.b.Mary made a few remarks.,acceptable,acceptance,satisfy,satisfactory,introduce,introductory,Unit 1 Reception,Background,Getting Ready,Text A,Text B,Vocational Focus
28、,Skill Focus,Practical Learning,Language Focus,18,Vocabulary,4.conduct,conductor,conductiona.We decided to an experiment.b.Wood is a poor.,5.adapt,adaptable,adaptationa.We must ourselves to the changed conditions.b.Humans are infinitely.,conduct,conductor,adapt,adaptable,Unit 1 Reception,A Choose th
29、e correct form of the words to complete the following sentences.,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,19,Vocabulary,B Match the words in Column A with the appropriate phrases in Column B,1.Make2.Meet3.Catch4.Conduct5.Print6.book,a.the
30、eyeb.a hotelc.an effortd.the logoe.businessf.a foreigner,Unit 1 Reception,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,20,Vocabulary,C Complete the sentences below with the correct form of the words and phrases in the box.,on schedule extend a
31、ctual individual include enter check in brief,1.A lot of young people the labor market each year.2.The train arrived.3.He a warm welcome to the foreign visitors.4.A teacher cannot give attention to his pupils if his class is very large.,enter,on schedule,extended,individual,Unit 1 Reception,Backgrou
32、nd,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,21,Vocabulary,on schedule extend actual individual include enter check in brief,5.The university ten colleges.6.Whats the position of the ship?7.I at the Hilton Hotel yesterday.8.The old man rose and made a
33、 speech.,includes,actual,checked in,brief,Unit 1 Reception,C Complete the sentences below with the correct form of the words and phrases in the box.,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,22,Structure,A Study the example and rearrange th
34、e words and phrases into correct sentences.,1.if necessary,you,could,work,on,Saturdays and Sundays,e.g.he,all day,would,work,all night,and,if necessary,He would work all day and all night,ifnecessary.,2.if necessary,I,buy,will,instead of,a DVD player,a TV set,Could you work on Saturdays and Sundays,
35、if necessary?,I will buy a DVD player instead of a TV set/a TV set instead of a DVD player,if necessary.,Unit 1 Reception,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,23,Structure,3.if necessary,you,at home,contact,can,me,4.if necessary,you,us
36、e,these,can,reference,books,The students can refer to a dictionary,if necessary.,You can use these reference books,if necessary.,You can contact me at home,if necessary.,5.if necessary,the students,refer to,can,a dictionary,Unit 1 Reception,A Study the example and rearrange the words and phrases int
37、o correct sentences.,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,24,Structure,B Study the italicized part of the example sentences and compose sentences with the same structures using the words and phrases in parentheses.,1.e.g.It is acceptab
38、le to extend a dinner invitation.,(sell,the old house,at such a price),It is acceptable to move from job to job in the United States.,It is acceptable to drop out of school to pursue your dreams.,It is acceptable to sell the old house at such a price.,(drop out of school,to pursue your dreams),(from
39、 job to job,move,in the United States),Unit 1 Reception,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,25,Structure,1.e.g.Dont plan anything big for their first day,just let them rest and adapt themselves to the time zone.,(miss the opportunity,
40、seize it,reach your goals),Dont be an onlooker,just play basketball and have a good time.,Dont waste your time,just go on with your work and finish it at once.,Dont miss the opportunity,just seize it and reach your goals.,(waste your time,go on with your work,finish it at once),(be an onlooker,play
41、basketball,have a good time),Unit 1 Reception,B Study the italicized part of the example sentences and compose sentences with the same structures using the words and phrases in parentheses.,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,26,Trans
42、lation,A Translate the following sentences into Chinese.,1.The little girl stood up trying to catch the teachers eye.,2.If everyone stays in line,well get through the check-in procedure more quickly.,请务必按时完成。,如果大家都排好队，我们就会更快地完成登记手续。,那个小女孩儿站了起来，试图吸引老师的注意力。,3.Please make sure to finish on schedule.,我将
43、尽一切努力准时到达那里。,4.I will make every effort to get there on time.,这些费用包括在账目中吗？,5.Are the expenses included in the account?,Unit 1 Reception,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,27,Translation,1.他对希尔顿酒店的服务非常满意。(be satisfied with.),2.他自费印刷了外
44、国公司的标志。(at ones own expense),We believe the sales representatives meeting will start on schedule.,He had the logo of the foreign company printed at his own expense.,He is very satisfied with the service at the Hilton Hotel.,3.我们相信销售代表会议将准时开始。(on schedule),Arent you aware it is important to know how
45、to receive foreign visitors?,4.难道你没有意识到知道如何接待外宾很重要吗？(aware),When you go to a country,you must adapt yourself to the new customs.,5.当你到一个国家，你必须使自己适应新的风俗。(adapt oneself to.),A Translate the following sentences into Chinese.,Unit 1 Reception,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill
46、 Focus,Practical Learning,Language Focus,28,Grammar,Unit 1 Reception,Nouns,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,A Decide if the underlined word is countable(C)or uncountable(U).Write C or U in the space after the sentence.1.Add a littl
47、e more oil._2.The chicken on the plate is yours._3.I eat three eggs every day._4.I have a lot of homework to do._5.We didnt see any milk on the table._6.She doesnt have a hope._7.They need to clean the glasses._8.He picked up a stone._9.There is life where there is water._10.We bought a new iron the
48、 day before yesterday._,U,U,U,U,C,U,C,C,C,C,29,Grammar,Unit 1 Reception,Nouns,Background,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,B Complete the following sentences by choosing A,B,C,or D.1.The 1950s were the years when she wrote one _after another,a
49、nd when her first collection of _was published.A.poempoetry B.poetrypoem C.poempoem D.poetrypoetry2.At one time a car was just something the rich drove for _rather than _as of transportation.A.a pleasurea means B.pleasuremeans C.pleasurea means D.a pleasuremeans,30,Grammar,Unit 1 Reception,Nouns,Bac
50、kground,Getting Ready,Text A,Text B,Vocational Focus,Skill Focus,Practical Learning,Language Focus,B Complete the following sentences by choosing A,B,C,or D.3.We have to drive slowly on the crowded motorways as there wont be _ to pass.A.room B.the room C.rooms D.many rooms4.While brushing my _ in fr
