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1、Background Material,Tips for Reference,If you are a tour guide who is helping your tourists pass through checking-in or checking out formalities at hotel, here are the guidelines for you:1. Help the tourists check in and introduce them to the locations of the main facilities of the hotel.2. Help the
2、 tour leader put the room numbers on the luggage and send the luggage to the rooms as soon as possible.3. If the tourists have some problems, inform the floor attendant immediately and actively and ask him to assist them in solving the problems.4. Tell the chef or the waiters of the restaurant how m
3、any people are in the group, who will have the meal and any special requirements.5. Make the tourists aware of the need to settle their bills.6. Remind the tourists to have their passports, plane (or train) tickets and Customs declaration forms, put in their carry-on luggage and have a check.7. Tell
4、 the tourists when and where to collect the luggage, and check the number of pieces of luggage.,Situational Dialogue,Vocabulary,Dialogue One,reservation,n.,(旅馆房间、 剧院座位等的)预定,suite,n.,(房间、 器具等的)一套， 一副,receptionist,n.,接待员,registration,n.,登记； 注册,lobby,n.,(剧院、 旅馆等的) 门廊， 门厅,Situational Dialogue,Vocabulary
5、,Dialogue Two,receipt,v.,收条， 收据,punctual,adj.,准时的， 严守时间的， 按期的,schedule,adj.,时间表， 日程表,Situational Dialogue,Dialogue One,Jocelyn has taken her tour to the designated hotel and she is helping tourists check in.,A: Anny, a receptionist at front desk J: Jocelyn, a tour guide L: Lori, a tour leaderA: Good
6、 afternoon! Welcome to our hotel.J: Good afternoon! I d like to have two suites and ten single rooms, please.A: Have you made a reservation?J: Yes. We have booked them for our tour group from the United States. I m Zhang Hua from China International Travel Service. My English name is Jocelyn.A: Oh,
7、I m sorry. There is no reservation from your service.J: Im sure we have made a reservation. Could you check again a reservation for Friday for the tour group from the United States?A: All right. Let me check again. Ah, yes, two suites and ten single rooms from China International Travel Service.A: M
8、ay I see your passports, please?,Situational Dialogue,Dialogue One,J: A moment, please. Lori, would you please give me all of your members passports?L: Yes, these are our passports.A: Thank you. Here are your passports. Please fill in these registration forms.(A few minutes later)L: The registration
9、 forms are finished. Shall we have our keys to the rooms?A: Of course. Here you are. Your rooms are on the third floor. The bellboy will take you to your rooms.L: Thanks!J: I guess you must be tired after a long trip. If there s nothing else you want, I will be leaving. I will meet you at the lobby
10、on the ground floor at seven o clock tomorrow morning for your breakfast. You can take a good rest tonight.L: I don t think there is anything else. You have been very considerate. Thank you very much, Jocelyn.,Situational Dialogue,Dialogue Two,Lori s group have finished their trip in the city and wi
11、ll set out to the airport, so Jocelyn is now helping them to check out at hotel.,A: Anny, a receptionist at front desk J: Jocelyn, a tour guide L: Lori, a tour leaderJ: Good morning everyone! We are going to check out this morning. Is everybody here?L: Yes.J: Is everybody s luggage ready?L: Yes, eve
12、rything is all right.J: Thank you for being so punctual. The bellboy will take your luggage to the bus. Ten minutes later, please meet at the dining- hall. Breakfast is to be served at 7:40. After you have your breakfast, please meet on the bus. We will set off to the airport at 8: 30. The departure
13、 time of the flight is 10 o clock this morning. Is this schedule all right?L: Yes, thank you.J: Would you please come with me to check the luggage?L: Yes, of course.,Situational Dialogue,Dialogue Two,J: There are altogether 16 pieces of luggage.L: Yes. That is 16. Let s go to the front desk to check
14、 out.(At the front desk)A: Good morning, Mrs. Do you want to check out?L: Yes, our rooms are 501, 502, 503, 504, and my name is Lori Green.A: Here is your total bill. Two nights for two suites and ten single rooms, and the meals that you had at the hotel, including the breakfast this morning. That m
15、akes a total of 8,500 Yuan. Is that right?L: Yes, I think so.A:How would you like to pay, please?L: I d like to pay by traveler s check.A: No problem. Please check the number here and sign your name.L: OK.A: Here is your receipt. We look forward to seeing you again.,Notes,1.Thank you for being so pu
16、nctual谢谢你们这么准时。2.Bellboy相当于bellman,即饭店侍者和旅馆服务员， 负责搬运客人的行李。3.check out办理离店手续4.How would you like to pay？询问付费方式， 意思是 “请问您要怎样付账？”,Situational Dialogue,Useful Expressions,For a Tour Guide,1. I m from China International Travel Service.,我是中国国际旅行社的工作人员。,2. We have booked two suites and ten single rooms fo
17、r our tour group from the United States.,我们已经为我们的美国旅游团预订了两间套房和十间单人房。,Situational Dialogue,Useful Expressions,For a Tour Guide,3. We have to start early tomorrow morning because of the busy schedule, I m afraid.,因为行程比较紧张， 所以明天早晨恐怕我们要早点出发。,4. We d like to require a morning call at 7:00 tomorrow.,我们需要七
18、点钟的叫早服务。,Situational Dialogue,Useful Expressions,For a Tour Guide,5. The breakfast is available from 6:30 at the buffet on the second floor.,早晨六点半二楼的自助餐厅提供早餐。,6. I guess you must be tired after a long trip. If there s nothing else you want, I will be leaving.,我想经过长途旅行大家肯定都已经有点劳累， 如果没有别的事情， 我就先回去了。,S
19、ituational Dialogue,Useful Expressions,For a Tour Guide,7. I will meet you at the lobby on the ground floor at eight o clock tomorrow morning.,明天早晨八点钟我在一楼大厅等你们。,8. We are going to check out this morning. Is everybody here?,今天早晨我们要结账离店， 人都到齐了吗？,Situational Dialogue,Useful Expressions,For a Tour Guide
20、,9. Would you please come with me to check the luggage?,我们一起来检查一下行李吧！,10. Can you go with me to the front desk to check out?,您能和我一起到前台结账吗？,Situational Dialogue,Useful Expressions,For a Tourist,1. I reserved a standard suite three weeks ago. I m .,我是我在三周前预定了一间标准套房。,2I ve just arrived from Hong Kong.
21、Could you let me have a room for tonight?,我刚从香港来， 想知道今晚有没有空房？,Situational Dialogue,Useful Expressions,For a Tourist,3 I ll take care of the registration form.,我来填写入住登记表。,4 I should say I prefer to stay here.,我想说我更喜欢住在儿。,Situational Dialogue,Useful Expressions,For a Tourist,5 A friend of mine highly
22、recommended your hotel to me.,我的一位朋友极力向我推荐你们饭店。,6 Could I pay with traveler s checks?,我能用旅行支票付款吗？,Situational Dialogue,Useful Expressions,For a Tourist,7 Is this where I can pay my hotel bills?,是在这结账吗？,8 My room number is . and I d like to check out now.,房间， 现在就结账。,Situational Dialogue,Useful Expres
23、sions,For a Tourist,9 Is there a special rate for a group reservation?,团体预定有优惠吗？,10What if there isn t any room then?,倘若到时候没有空房怎么办？,Writing-skill,Tips for Reference,Generally speaking, a registration form for a foreigner client should include the following items, such as nationality, full name, date
24、 of birth, sex, passport number and type of visa, reason and duration for stay, entry time and place, reception unit. Moreover, it also should cover the details as to the room number, rate, arrival and departure time, form of payment, address, the client s signature, the receptionist s signature and
25、 the hotel s duty-free declaration etc.,Writing-skill,Sample 1,Writing-skill,Sample 2,Writing-skill,Sample 2,Writing-skill,Writing Practice,Please fill in a registration form at hotel on the following basis: The number of the tourists is 5; the arrival the price is 598 Yuan per night for a standard
26、room. The names, occupations, nationalities and passport numbers of all the tour members are created by yourself.,Exercises,1. Read aloud until you can say it from memory, then translate it into Chinese.,Before a tour group leaves a hotel, the guide should make the tourists aware of the need to sett
27、le their bills. If the tour group is leaving our country, the local guide should remind the tourists to have their passports, plane (or train) tickets and Customs declaration forms put in their carry-on luggage in preparation for the check at Customs. The local guide should tell the tourists when an
28、d where to collect the luggage, and check the number of pieces of luggage along with the national guide, the tour leader and the luggage man to prevent losing any luggage.,Exercises,2. Listening TasksTask One: Listen and fill in the blanks with what you hear and then do a pair-work to practice it or
29、ally.,A: Reservations! Can I _?B: Yes, I d like to book a room for my friend, Gary Smith.A: What kind of room _?B: A double room with bath. _ is it?A: It s ￥280. _ will he be staying?B: Four days.A: When will he _?B: On the 18th.A: Would you like _?B: No, thanks.A: A _ room with _ without breakfast
30、from the 18th and for ten days.B: That s right. Thank you.,help you,would you like,How much,How long,arrive,Breakfast,double,bath,Exercises,2. Listening TasksTask Two: Listen to a short passage, then fill in the blanks with what you hear.,Swissotel Le Plaza, Basel, directly located at the Messe Base
31、l _ and only a few minutes walk to the Rhine and Basel s old town, is the perfect hotel for _ visiting Basel. The 238 _ rooms are largest ones in Basel and feature contemporary technology and exclusive amenities that will make your stay _ as possible: windows that open, a large working desk, a coffe
32、e maker, _, and much more. Swissotel Le Plaza, Basel provides its guests with comfort and service at the highest level.,exhibition centre,business and leisure travelers,bright and stylishly appointed,as comfortable and convenient,a safe for the most important items,Exercises,3. Read the following pa
33、ssage and decide whether the statements are true ( T ) or false ( F ).,The aim of the hotel is to create a home away from home for all the traveling guests who need rest, food and drinks. The hotel should always satisfy its guests. The more the guests are satisfied, the more successful the hotel wil
34、l be.The front office of a hotel is not only its shop window, but also its nerve center. It is usually located near the main entrance to the hall. So the front office staff must have neat and smart appearances, good manners, knowledge of languages and a head of figures. The front office staff s effi
35、ciency and personality are of great importance to the realization of the hotel s aim. The most important of all the qualities is a real liking for people and a warm desire to help them. When an overbooking occurs, the front office staff should find a room in another establishment for the guest.,Exer
36、cises,3. Read the following passage and decide whether the statements are true ( T ) or false ( F ).,(1) A hotel that satisfies its guests is likely to be successful.,(2) The front office is usually located near the main entrance to the hall.,(3)When an overbooking occurs, the hotel needn t to find
37、a room in another establishment for the guest.,(4) Telephone service is free in all hotels.,(5) For many guests the front office employees represent the hotel because they are the only members of the staff with whom the guests have contact.,T,T,F,F,F,Exercises,4. Role Play,It s 10:00 in the morning.
38、 Mr. Edward Smith is in Room 303 and wants to check out. When he sees the bill, he refuses to pay, for it s far too much. So the cashier has to get the manager to solve the problem.,Exercises,5. Translation,(1) 每个房间都带有浴室、 电话和空调。,(2) 这是你们房间的钥匙， 你们的房间在305， 服务员会把你们带到各自的房间。,Every room is equipped with a
39、 bath, a te1ephone and an air-conditioner.,Here are the keys to your room, your room number is 305. The bellman wi1l take you to your room.,Exercises,5. Translation,(3) 这个酒店是仿古建筑， 并且里面配备了中国传统特色的家具。,(4) 各位， 请注意： 我们明天早上七点半准备办理离店手续， 请大家在早餐之前将行李都准备 好并放在门外。,The hotel is an inlitatiot1 of ancient architec
40、ture, and it is equipped with the Chinese traditional furniture.,Attention please. We will check out at 7: 30 tomorrow morning. Please get your checked luggage ready and put them outside the door before having breakfast.,Exercises,5. Translation,(5)王太太， 您的房间不仅通风好， 而且看得到整个湖面的风景。,(6)请问是在这里结账吗？,Mrs. Wa
41、ng, your room is not only airy, but also commanding the view of the whole lake.,Excuse me, is there where I can pay my hotel bills?,Text B,The World Legacies in China ( II )The Dragon Boat FestivalThe Dragon Boat Festival, also called the Duanwu Festival, is celebrated on the fifth day of the fifth
42、month according to the Chinese calendar. For thousands of years, the festival has been marked by eating Zongzi (glutinous rice wrapped to form a pyramid using bamboo leaves) and racing dragon boats. The festival is best known for its dragon-boat races, especially in the southern provinces where ther
43、e are many rivers and lakes. This regatta commemorates the death of Qu Yuan, an honest minister who is said to have committed suicide by drowning himself in a river.The Double Ninth Festival, the ninth day of the ninth lunar month, is an occasion to express reverence to the aged for their achievemen
44、ts in the past and help them dispel their loneliness.Statistics reveal that the number of people above the age of 65 was estimated at more than 100 million by the end of 2005. It is estimated that the number of people above the age of 65 will exceed 400 million by 2040. The first generation of singl
45、e children has reached child bearing age and their parents will retire into the ranks of the aged in a decade or so and it will be impossible for single-child couples to take care of four aged parents.The various activities held for the aged on this special festival should act to cultivate in the en
46、tire society an awareness of the effect that large aged population will have on the social security system and overall economic growth and social progress.,Text B,Vocabulary,calendar,n.,日历,pyramid,n.,金字塔,glutinous,a.,黏的， 胶状的,regatta,n.,赛舟会,commit,v.,委托(托付)， 犯罪， 承诺,reverence,n.,敬畏， 尊敬,dispel,v.,驱散， 驱
47、逐,Text B,Vocabulary,statistics,n.,统计,exceed,v.,超过， 胜过,estimate,n.,估计， 估价,loom,n.,织布机,decade,n.,十年,cultivate,v.,培养， 耕作， 畜,awareness,n.,认识,Notes,1. glutinous rice wrapped to form a pyramid using bamboo leaves 用竹叶将糯米裹成金字塔的形状2. This regatta commemorates the death of Qu Yuan, an honest minister who is sa
48、id to have committed suicide by drowning himself in a river.这种赛舟会是为了纪念屈原的死去，他是一名忠实的朝廷大臣， 据说是投江自杀了。3. It is an occasion to express reverence to the aged for their achievements in the past and help them dispel their loneliness.这个节日是为了向老人表达敬意， 感谢他们过去对社会做出的贡献并帮助他们排解晚年的孤独。4. To cultivate in the entire so
49、ciety an awareness of the side effect that large aged population will have on the social security system and overall economic growth and social progress.激发全社会的人认识到日益增长的老龄化人口给社会保障体系、 经济增长和社会进步带来的负面影响。,Text B,Exercises,1. Answer the following questions, according to the text.,(1) What day is the Drago
50、n Boat Festival?,(2) Why do people like to hold activities of dragon-boat racing?,It is celebrated on the fifth day of the fifth month according to the Chinese calendar.,To commemorates the death of Qu Yuan , an honest minister who is said to have committed suicide by drowning himself in a river.,Te
