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1、FEP,商务英语写作专题讲座,Business English Writing,1.,便签写作,2.,商务信函写作,3.,商务建议书写作,4.,商务报告写作,5.,BEC,高级范文,6.,雅思图表范文,1,FEP,2,商务便函,MEMO,商务便函一般由以下几个部分组成：,1,、,Memo,：,Memo,是,Memorandum,缩写,2,、,To,：这一标题后面应写收信人的姓名与职衔,Mr.John Smith,，,Sales Manager,3,、,From,：这一标题后应写发信人的姓名与职衔：,John Smith,，,HR manager,4,、,Date,：日期的写法同书信里日期写法的
2、要求完全一样,December 12,2010;2nd,December,2010,02/12/2010;02/Nov/2010,5,、,Subject,：事由。即用一个或几个词汇简单概括便函的,内容，不要用完整的句子，如：,Job transfer,6,、,Message,商务便函还可以根据实际需要在末尾增加发信人的姓名首,字母等。,FEP,便函分类,Memo Classification,1,告知信息,inform 2,布置安排,arrange,I am writing to tell/inform you that.,I am writing to explain.(tell your
3、boss why you,cannot attend),I am writing to express(my regret),范文,注意文体、用词、语气,I am writing to inform you that the next project,meeting will be postponed.Because several team,members will be abroad for another project,we will,hold our next meeting on 1 August,starting from,9am.Please let me know if yo
4、u have any,suggestions as to the agenda of the meeting.,3,Virginia Department of Social Services,FEP,To:Chris,Assistant,From:John,Manager,Date:19 March,2005,Subject:Business Trip,A quick note to inform you about my,following business trip to London on April,20th and back on 23rd.Please reserve for,m
5、e a return air ticket and a suite at the,Hilton near Waterloo Bridge in that period.,Thanks.,John,4,Virginia Department of Social Services,FEP,商务信函,Business Letter,商务书信类,这一题型要求考生根据所提供的短文材料，如书,信、传真、便函、留言条等,/texts in note,letter,fax,memo+content points(handwritten notes;,second letter),起草一封书信，字数要求达到,1
6、20,140,词左右。,小作文与大作文的特点对比,1,读者不同,对内,/,对外,2,信息点数量,3/5,3,阅读量,小,/,大,4,字数要求,40-50/120-140,5,Virginia Department of Social Services,FEP,常用句型,信的开头：,We are writing to enquire about,We are interested in and we would like to,know,Thank you for your letter of(dated on.),enquiring about/asking if,We have receiv
7、ed your letter of(date),enclosing/concerning,如果写信的开头或者是信中要提到某件事情：,with reference to,regarding/with regard to,6,Virginia Department of Social Services,FEP,告知好消息,I am pleased to tell you that I am,delighted to inform you,I am happy to advise you,We are pleased to inform you that,We have pleasure in in
8、forming you that,We have the honor to inform you that(of),坏消息,I regret to tell you that,I am sorry to inform you,I am sorry to advise you that,We regret that,7,Virginia Department of Social Services,FEP,说明原因,This was owing to,Due to,As a result of,请求采取行动,Please could you as soon as possible,We would
9、 be grateful if you could,without delay,We would appreciate it if you could,immediately,8,Virginia Department of Social Services,FEP,普通结尾：,I look forward to receiving your favorite,reply/prompt order/products/etc.,Looking forward to hearing from you.,提供消息类邮件的结尾,Please contact me if you need any furt
10、her,information.,Please do not hesitate to contact me if you are need,any further information.,Please feel free to contact me if you have any,further questions.,Please let me know if you need any further,information.,9,Virginia Department of Social Services,FEP,Block Version,（,平头式,）,October 30,2010,
11、Messers Samson Co.,Ltd.,15 Horns Avenue,Tripoli Lebanon.,Dear Sir or Madam,，,We welcome you the order above order.The prices you mentioned,are old ones.The current prices should be 5%higher.However,we,accept your order and wish to assure you that delivery will be made,immediately we receive your L/C
12、.,We enclose a quotation for summer wares,such as bathing suits,all cotton vests and shall be pleased to receive further orders from,you.,Yours faithfully,，,Edward White,Sales manager,10,Virginia Department of Social Services,FEP,Indented Version,（,缩行式,）,October 30,2010,Messers Samson Co.,Ltd.,15 Ho
13、rns Avenue,Tripoli Lebanon.,Dear Sir or Madam:,Thank you for replying so promptly to our enquiry for,lightweight extinguishers and also for your offer to arrange,a demonstration.,Our general manager and our office manager will both be,able to meet Mr Burton at any time during the morning or,afternoo
14、n of Thursday,November 10th.It would be helpful,if Mr Burton would write or phone to let us know at what,time we may expect him.,Yours faithfully,John Black,Sales Manager,11,Virginia Department of Social Services,FEP,商务报告,/,商务建议书,Report/Proposal,一、题目分类：,1,、文字类的题目,2,、图表类的题目图表的分类：,柱状图（,bar chart,）,/,饼
15、状图（,pie chart,）,/,线状图（,line chart,）,/,表格（,table,）,三、报告或建议书的结构,1 introduction,2 facts and findings,3 conclusions,4 recommendations,12,Virginia Department of Social Services,FEP,报告模版,INTRODUCTION,首句,The purpose of this report is to,The objective of this report is to,The aim of this report is to,This r
16、eport aims to,Mr.X has asked me to report to investigate/evaluate/,study/recommend/analyze/give feedback/estimate/,assess,重复题目,As requested by,某人,/,某部门,I am submitting the,following report about,重复题目中的目的。,Upon request of,某人,/,某部门，,As you,或者某人，某部门,requested on November 12,I am submitting the followin
17、g report on,重复题目,Here is the report concerning,重复题目要求,We have done a survey showing that,重复题目要求，,或者直接开始阐述数据或者信息。,13,Virginia Department of Social Services,FEP,FINDINGS,首句,According to the recent market research/investigation/,survey/the chart above/the table above/undertaken,The recent visit/investi
18、gation/survey showed that,The table/chart above tells us that,From the chart shown,we find/learn/notice that,The table/chart above is showing that,CONCLUSION,首句,According to the findings above,it can be concluded,that,From the table shown,it can be concluded that,Therefore,it can be concluded that,1
19、4,Virginia Department of Social Services,FEP,RECOMMENDATION,首句,recommendation,以及,recommend,后面要用动词原形（虚拟语气）,The following are the recommendations,It is recommended that,Based on the conclusion/analysis above,we,recommend that/it can concluded that,With reference to the advantages stated above,the foll
20、owing recommendations can be made,With reference to the facts above,the following,recommendations can be made,On the basis of the analysis,it is reasonable to,have the following recommendations:,15,Virginia Department of Social Services,FEP,BEC,中级,Report,范文,Report on Customer Complaints,Introduction
21、,This report has the purpose of presenting,customer complaints from January to March in,2002,with the relevant reasons being analyzed.,Customer complaints,In January,the complaints received were 300,while it amounted to 500 due to the computer,systems break down,and fell back to 230 in,March as the
22、result of improved order system,introduced.,16,Virginia Department of Social Services,FEP,Reasons,The complaints mainly focused on incorrect,order delivered occupied 16%of the seasons,total complaints.While the majority,56%of the,total cases claimed the long time taken to deliver.,Our company has re
23、cruited more staff to solve,that problem.The rest 28%of total complaint,cases showed customers were unsatisfied about,our product quality,and the QC department is,reinforcing the quality control.,Conclusion,The customer complaints from January to March,in 2002 varied due to different reasons.More,ef
24、fective measures should be taken to make our,customers more satisfied.,17,Virginia Department of Social Services,FEP,BEC,中级,Proposal,范文,Proposal for Choosing a Taxi Firm,Introduction,The purpose of this proposal is to assess,and recommend a taxi firm to be our,regular transporter.,18,Virginia Depart
25、ment of Social Services,FEP,Tele-cars,This company boasts of 50 year experience in,the transport business thus it has good,references.It offers special deals for long-,distance travel and provides 24-hour services.,We prefer such all-day service because we,often have our clients work till very late.
26、,Whats more,the company also has Internet,booking facilities which represents reliability,and good credit in transport business.,19,Virginia Department of Social Services,FEP,Streetlight Cabs,This company is a new one and it has no,references.Although it advertises long,distance services which might
27、 be convenient,for our clients,its lack of Internet booking,makes the company less reliable.,Recommendation,After the detailed assessments of the above two,taxi firms,we strongly recommend to choose,Tele-,cars.The companys good reputation,experience and reliability appeal to us.,20,Virginia Departme
28、nt of Social Services,FEP,BEC,高级,大作文,范文,Introduction,The graph indicates the profit or loss made on three,new products after their introduction to the market,from February,2000 to December,the same year.,Findings,For Product A,it began to make profit immediately,after launching with 5,000 dollars by
29、 April.Then it,kept going up and reached the peak of 7,000 dollars,by August.Unfortunately,it started to fall slightly till,October,and finally dropped to 2,500 dollars profit at,the end of December.,Report on three products profit or loss,21,2020/4/5,FEP,?,Concerning Product B,it also gained profit
30、 as soon as it,entered the market,and it steadily rose to 1,500 dollars,by the end of June.After a boom in the following two,months to 3,500 dollars,the profit continuously,maintained an upward trend and reached a high point of,5,500 dollars,highest among the three products by,December.,?,Product C
31、is the only one that did not make profit during,this period.In its first four months in the market,it,increased from June to August,ending up with 1,000,dollars.Then,it dramatically declined to 1,000 dollars,loss in October,and recovered a bit in the next two,month,though still not making profit.,?,
32、Conclusion,?,Both Product A and B were making profits between,February and December 2000,and Product C ended up,with 1,000 dollars loss during this period.,22,2020/4/5,FEP,雅思,小作文（图表题）,范文,?,The charts below give information about,USA marriage and divorce rates between,1970 and 2000 and the marital st
33、atus of,adult Americans in two of the years,?,Summarize the information by selecting,and reporting the main features,and make,comparisons where relevant.,23,2020/4/5,FEP,24,2020/4/5,FEP,The two bar charts compare the number of,married and divorced people in USA over a,span of 30 years from 1970 to 2
34、000 and the,overall marital status of US adults in 1970,and 2000.,As can be seen from the first chart,over the,past three decades,the number of,marriages experienced a steady fall while,the number of divorces,however,fluctuated.,The second chart shows that as compared,with the situation in 1970,Amer
35、ican adults,marital status underwent dramatic changes.,25,2020/4/5,FEP,?,To begin with,in 1970 and 1980,there was,equal number of marriages in USA,both,being 2.5 million.However,divorces were as,high as 1 million and 1.4 million respectively.,The numbers of marriages for the year 1990,and 2000 were
36、2.3 million versus 2 million,while divorces were 1.1 million versus 1,million.We also find that the year 1980,witnessed the greatest number of divorces,and meanwhile,the number of divorces in,2000 drew even with that in 1970.,.,26,2020/4/5,FEP,Secondly,from the other chart,we see that,the percentage
37、s of those who never,married and those who divorced in 2000,were both higher than figures in 1970.The,two groups of figures are 20%:14%and,9%:3%respectively.In terms of the other,two categories,namely,married and,widowed,the figures for 1970 were higher,than those for 2000 and they are 70%:60%,and 8%:3%respectively.,Thus,we have gained an insight into the,attitudes of Americans towards marriage,and their multifaceted statuses in the past,decades of years.,27,2020/4/5,FEP,The End,28,Virginia Department of Social Services,
